Upgrade voucher issued with less than 2 years expiry

[BajiNahid]

Froggee wrote:

BajiNahid wrote:

Side question, how long has it taken for the premier account anniversary voucher to appear in your BAEC? Does it appear at the next billing cycle?

Many Thanks.

I opened my account on the 1st of October and both years it has been issued, and dated 9th October.

Thanks frogee, I hope mines does pop up sometime, its been a week since the anniversary and the vouchers not yet been added to my account yet.

[lesscleverandrew]

The two year expiry / 1 August 2025 should hopefully be resolved soon for folk. Barclays called me to say they and BA are aware of the issue and are going through peoples vouchers to fix the problem. Hopefully they don’t simultaneously mess other stuff up.

[aq.1988]

lesscleverandrew wrote:

The two year expiry / 1 August 2025 should hopefully be resolved soon for folk. Barclays called me to say they and BA are aware of the issue and are going through peoples vouchers to fix the problem. Hopefully they don’t simultaneously mess other stuff up.

Thanks for the updates on this. Hopefully they will fix the dates for everyone without us having to contact. You should ask for some compensation for the time you’ve had to spend chasing this.

[Gary]

aq.1988 wrote:

lesscleverandrew wrote:

The two year expiry / 1 August 2025 should hopefully be resolved soon for folk. Barclays called me to say they and BA are aware of the issue and are going through peoples vouchers to fix the problem. Hopefully they don’t simultaneously mess other stuff up.

Thanks for the updates on this. Hopefully they will fix the dates for everyone without us having to contact. You should ask for some compensation for the time you’ve had to spend chasing this.

+1 thanks to those who chased. Got one today with 1 Aug 25 expiry, so will just wait and see.

[laughingplace]

Thanks all. I have also been impacted by this. Issued 6th October 2023, expiry 1st August 2025. I guess for now I’ll wait too.

[inflationhigh]

A quick update from my last two weeks correspondence with Barclays and BA. I firstly started with Barclays who asked me to wait. A week later I chased Barclays who asked me to contact BA. Called BA who refused to help and asked to speak to Barclays. Contacted Barclays again today who asked me to speak to BA.

Clearly had enough about such wonderful incompetence experienced, especially more than a year ago when the product was marketed heavily including the forum here.

Didn’t experience similar expiry wrong date issue from AMEX, hence Barclays failed from duty of care and took the suppliers risk which ultimately impacted customers.

[JDB]

I don’t really understand this thread. Why is anyone daft enough to be fobbed off by Barclays to get in touch with BA? It seems reasonably self-evident that you need to stick to dealing with the company you have contracted with. If you buy a Bosch hoover from John Lewis, would you let them insist you go to Bosch if it develops a problem?

Additionally, most people should know that financial services companies are obliged to have a structured process for complaints such as this, whereas BA has none. Simply escalate at Barclays and save an awful lot of time.

This is seemingly a widespread issue that will ultimately get fixed, but calling BA will not progress any individual or wider issue one iota.

What’s funny about this problem is that people are (rightly) asking to have their voucher amended when all the clever clog ‘players’ are adamant that Barclays/Amex/BA can’t do anything to your Amex/Barclays voucher once it’s in your BAEC account when of course that is complete nonsense. It can be removed and replaced with a new expiry (or simply removed) as can be observed with a changed voucher number or have its expiry adjusted to a later date or to an earlier one so as to expire it immediately.