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  • Travelling Singer 1 post

    Hi, was anyone able to figure this out?
    I saw it on another thread but I can’t seem to reply on that thread. I’m having the same issue.

    I booked a Delta domestic flight using my Virgin points via the Virgin website. I am a Virgin Gold FC member. It is showing up on Delta as Silver Medallion/Elite.
    When I asked Delta they said they can’t see anything on their end and it has to be to do with Virgin. When I talk to Virgin they said that it is all showing correctly as Gold/Elite Plus for them.. So i’m stuck in no man’s land… would love to hear if anyone resolved this!

    Thanks!

    AL 571 posts

    It is quite common for DL to pass the buck, but they were – ultimately – given all the requisite information by VS, so I think that this is a DL problem.

    VS Gold is SkyTeam Elite Plus. DL Silver/Gold != SkyTeam Elite Plus, but SkyTeam Elite.

    Historically, VS Gold = DL Gold (but not vice-versa, annoyingly!), so if you’re seeing less then this is really a DL problem on those DL-operated flights.

    Remember that lounge access isn’t technically offered to Elite Plus members on domestic DL services (but, if the desk agent is nice or hasn’t a clue what’s going on, that you often get it).

    VSCXFAN 14 posts

    Two weeks ago I flew DL on 4 “domestic” flights using Sky Miles (converted from AmEx Membership Rewards) and logging my VFC Lifetime Gold each time as the alternative would have been to log my basic Sky Miles status. Despite flying internationally with VS the same day (ie before the first and after the fourth DL flight), DL agents wouldn’t admit me to the Sky Clubs at JFK or DCA – insisting that they couldn’t see my VFC and hence Skyteam elite status (despite having inserted it myself when booking through DL – not through VS) and that they had to give priority to “members”. The same applied when queueing for upgrades or attempting to use “Sky Priority” security. NB: The agent at JFK said Virgin was “just one of our subsidiaries”.

    AL 571 posts

    Two weeks ago I flew DL on 4 “domestic” flights using Sky Miles (converted from AmEx Membership Rewards) and logging my VFC Lifetime Gold each time as the alternative would have been to log my basic Sky Miles status. Despite flying internationally with VS the same day (ie before the first and after the fourth DL flight), DL agents wouldn’t admit me to the Sky Clubs at JFK or DCA – insisting that they couldn’t see my VFC and hence Skyteam elite status (despite having inserted it myself when booking through DL – not through VS) and that they had to give priority to “members”. The same applied when queueing for upgrades or attempting to use “Sky Priority” security. NB: The agent at JFK said Virgin was “just one of our subsidiaries”.

    Please complain to VS about this. I know that VS didn’t do anything wrong, per se, here, but every bit of data we can provide to them helps. JFK and DCA have both let me in as Gold in the past, so it is absolute twaddle that they’re being selective at the desk – rules are seemingly arbitrarily applied depending on who’s on shift (which, to be honest, has always been the preserve of the Oneworld airlines… looking at you, BA!). Arbitrary application isn’t accetpable, but things won’t change until there’s pressure from us Golds.

    VSCXFAN 14 posts

    Two weeks ago I flew DL on 4 “domestic” flights using Sky Miles (converted from AmEx Membership Rewards) and logging my VFC Lifetime Gold each time as the alternative would have been to log my basic Sky Miles status. Despite flying internationally with VS the same day (ie before the first and after the fourth DL flight), DL agents wouldn’t admit me to the Sky Clubs at JFK or DCA – insisting that they couldn’t see my VFC and hence Skyteam elite status (despite having inserted it myself when booking through DL – not through VS) and that they had to give priority to “members”. The same applied when queueing for upgrades or attempting to use “Sky Priority” security. NB: The agent at JFK said Virgin was “just one of our subsidiaries”.

    Please complain to VS about this. I know that VS didn’t do anything wrong, per se, here, but every bit of data we can provide to them helps. JFK and DCA have both let me in as Gold in the past, so it is absolute twaddle that they’re being selective at the desk – rules are seemingly arbitrarily applied depending on who’s on shift (which, to be honest, has always been the preserve of the Oneworld airlines… looking at you, BA!). Arbitrary application isn’t accetpable, but things won’t change until there’s pressure from us Golds.

    Thanks AL for your support; but in fact what VS DID do wrong – whether or not DL is behaving arbitrarily – was to state on the website’s Skyteam page that VFC Golds have access to DL Sky Clubs if arriving from/connecting to a transatlantic flight within 24 hours (which I was) simply by showing 2 BP’s and proof of status (as I did). VFC Gold Line agents are sympathetic, but Customer Care (after 3 e-mails) keeps passes the buck by claiming admission remains at DL’s discretion.

    My complaint however is simply that Virgin’s webpage misled me and should be corrected to pre-empt misleading others. As Customer Care can’t/won’t recognise this, any ideas how I can get the message through to VFC/VS senior management?

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