Maximise your Avios, air miles and hotel points

Forums Frequent flyer programs Virgin Flying Club Virgin Atlantic – no 24 hours cooling off period?

  • S879 94 posts

    I booked a redemption flight this morning, but then called them to add my return flight from a different city (open jaw) and she said return wasn’t available any more (although it keeps showing on the website for the last 5 hours!). She said if I cancelled the first flight I’d need to pay a £30 admin charge even within 24 hours. Is that correct? I thought BA and Virgin had a 24 hour cooling off period for full refund. Is that not applicable to points bookings.

    Also, the fact that the booking keeps showing as available is misleading. I transferred my points from Amex because of that. How do we know in future if a flight really is available!

    BA Flyer IHG Stayer 1,899 posts

    This might help

    https://www.headforpoints.com/2023/03/20/24-hour-refund-british-airways-virgin-atlantic/

    Note the 7 day booking withn a flight section. Is that your situation?

    S879 94 posts

    This might help

    https://www.headforpoints.com/2023/03/20/24-hour-refund-british-airways-virgin-atlantic/

    Note the 7 day booking withn a flight section. Is that your situation?

    Thanks, I came across that article when I searched after the call. I can’t see the tab that Rob’s article shows of a cooling off period of 24 hours on Virgin’s website any more. I thought I’d ask here and also highlight as in case things have changed a lot of people could get caught out.

    NorthernLass 6,707 posts

    Could you not just have booked the return leg separately?

    S879 94 posts

    This might help

    https://www.headforpoints.com/2023/03/20/24-hour-refund-british-airways-virgin-atlantic/

    Note the 7 day booking withn a flight section. Is that your situation?

    Thanks, I came across that article when I searched after the call. I can’t see the tab that Rob’s article shows of a cooling off period of 24 hours on Virgin’s website any more. I thought I’d ask here and also highlight as in case things have changed a lot of people could get caught out.

    Sorry, you are right about the 7 days, but when I booked my flight was just over 7 days away. Now its under 7 days.

    S879 94 posts

    This might help

    https://www.headforpoints.com/2023/03/20/24-hour-refund-british-airways-virgin-atlantic/

    Note the 7 day booking withn a flight section. Is that your situation?

    Yes that’s what I ended up doing (booking the two legs as separately), but taxes have worked out too expensive. The CS rep herself said it would be cheaper if they were booked together as multicity. Surprisingly, she said since return was from USA to Lon, I could see availability that they couldn’t as I paid the return in USD so she couldn’t rebook it for me on one ticket. Bizarre. Also, checked about £30 fee within cooling off period and this CS said there would be no fee. Disappointed at the inconsistent service.

    Thanks, I came across that article when I searched after the call. I can’t see the tab that Rob’s article shows of a cooling off period of 24 hours on Virgin’s website any more. I thought I’d ask here and also highlight as in case things have changed a lot of people could get caught out.

    Sorry, you are right about the 7 days, but when I booked my flight was just over 7 days away. Now its under 7 days.

    Travel Strong 230 posts

    First thing to do is HUACA – I’ve been connected to an agent before who was ‘unable’ to book a ticket I could see available on the app. The next agent I contacted had no problem at all!

  • You must be logged in to reply to this topic.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.