Virgin+ downgrade to free Virgin credit card – vouchers?

[paul-uk]

Trying to understand this better – help !!

We have a Virgin+ Card and have spent £25k on it since February 10th – earning 1 x Voucher.

IF we downgrade to the free Virgin Card, does £15k of the V+ spend count toward the voucher on the free card?
ie £25k spent to date less the earned voucher at the £10k spend mark equals £15k of “earned spend” to carry over toward the £20k spend needed for the voucher on the free Virgin Card.

And we’d then need to spend just £5,000 on the free Virgin card to earn the voucher on the free card (at £20k spend).

Correct?

[Rob]

No. You can only earn 1 voucher per year UNLESS you have both cards at the same time, in which case you can earn one on each.

[ekposh]

I posted this in another forum and not sure what happened but I’ve had 2 in the space of 6 months after downgrading. Totally involuntarily and not sure why it’s happened but it has.

The first was clear, 10k spend. The second I have no clue (went over 20k) but seems that 20k happened on the +, and as soon as I downgraded it triggered a voucher.

[southlondonphil]

I too struck lucky with Virgin’s borked IT one time when they issued me with a voucher in Sep23 for hitting the £10K spend, and gave me another in Oct23 when my card year actually renewed.

Currently I have 4 vouchers and no way of using them because Virgin’s crappy Customer Service offering means you can’t ever get hold of anyone without spending half a day on hold and if you do it’s some useless muppet who says they need to put you back on hold to check ‘reward availability’ (er, ALL seats are made available now Dear! If you can buy it for cash, you can buy it for points/use a voucher!) and leaves you hanging on a silent phone for another 30 minutes until you give up.

[NorthernLass]

I think the lines are exceptionally busy atm due to the recent changes, however I’ve never had a problem getting through to make bookings or changes when calling around 8 am. I’ve never encountered an agent who didn’t know what they were doing, either.