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Forums Frequent flyer programs British Airways Executive Club “We are experiencing high demand on ba.com at the moment.”

  • Skywalker 720 posts

    What is going on with BA site? It seems worse than usual 😀

    I am seeing this “We are experiencing high demand on ba.com at the moment.” message more and more these last couple of weeks

    I was only trying to log into my account – nothing as advanced as looking for a flight!

    Is anyone else experiencing this?

    Joe 1990 7 posts

    So glad I’m not the only one! Have been getting this message for a few weeks now (90% of the time) on all my Apple devices. Have cleared cookies etc and doesn’t resolve the issue.

    The error only seems to be occurring on the Mac when using Safari. I’m now using Chrome on the Mac to access the BA website.

    Am getting the same issue on the iPhone / iPad + on the BA iPhone App when it loads a webpage within the app.

    Made a CW redemption to GIG earlier this week at the strike of midnight … it was Chrome all the way!

    Am getting similar issues with other websites on Apple’s Safari in recent weeks. An example is the Tesco website.

    Alan TJ 36 posts

    What is going on with BA site? It seems worse than usual 😀

    I am seeing this “We are experiencing high demand on ba.com at the moment.” message more and more these last couple of weeks

    I was only trying to log into my account – nothing as advanced as looking for a flight!

    Is anyone else experiencing this?

    Last night I was searching for a flight and the site suddenly switched to Polish and when I tried to reset the UK had disappeared from the country menu.

    It sorted itself out after about 20mins, but this is the second time in a week I have had random problems and overall the site seems to be getting worse.

    teddy 12 posts

    This is ridiculous. Worst airline website ever. So many months and they still haven’t fixed it?

    totestornot123 49 posts

    I keep getting ‘There was a problem with your request, please try again later.’ when searching for Reward flights, on my mobile and computer. Same for anyone else? Its been like this yesterday too.

    masaccio 739 posts

    I keep getting ‘There was a problem with your request, please try again later.’ when searching for Reward flights, on my mobile and computer. Same for anyone else? It’s been like this yesterday too.

    Try incognito/private – that sometimes helps. Otherwise, try again later.

    LiamG 36 posts

    If you’re getting this, you’re likely behind a VPN or more likely, have Apple’s iCloud Private Relay enabled – it’s also possible your ISP proxies web traffic for some reason, which might be common on cellular networks.

    BA seem to see all the connections from the same IP address as suspicious.

    philuk 28 posts

    I have the same problem when using wifi in my office. Not a problem at home. Using Chrome solves the problem.

    mada11ad 3 posts

    Funnily enough I last flew with BA in March and only yesterday (four weeks after the trip)I received the pre-departure/check-in email. Not just their app and website are faulty! Now even their CRM

    Lady London 2,112 posts

    I’d be tempted to check in if I was getting emails inviting me to do so for strange or old flights. Who knows what it might lead to?

    RTS 125 posts

    I get this on the chrome browser. use edge.

    owjey 31 posts

    Funnily enough I last flew with BA in March and only yesterday (four weeks after the trip)I received the pre-departure/check-in email. Not just their app and website are faulty! Now even their CRM

    lol. I had a similar experience the other day. I got an email saying I could now check in for my flight to Gran Canaria – which I took two months ago. 🙄

    akhilstyle 46 posts

    I am getting the same errors – tried incognito and edge but it’s been bad today

    Froggee 947 posts

    Yes indeed. I had that on a “clean laptop” (hadn’t used it for any BA searches for four weeks) last night having got a different error on my iPad which wouldn’t display flights.

    It’s a miracle I got anything booked at all given that I was five minutes late to the 1am party.

    memesweeper 1,268 posts

    I do not think BA’s issues are worse on one browser (Edge, Chrome, Safari etc) than another — although as a user it can seem that way.

    I strongly suspect their load balancing locks you into a cluster of backend systems that, collectively, periodically break, and the balancing uses cookies and/or other browser identifiers as part of its algorithm (“sticky sessions”). An alternative explanation for the symptoms might be they are deliberately “load shedding” to protect the bits of the IT infrastructure that are under sufficient load to be approaching breaking point, and trying to ensure the same cohort of browsers is kept out using stickiness. My bet is on the former as the latter is sophisticated, and nothing else about their digital operations seems very sophisticated to me.

    To improve your chances set your browser to delete all cookies for *.britishairways.com on close — Chrome can do this automatically — and/or switch networks between attempts.

    davefl 1,352 posts

    I strongly suspect their load balancing locks you into a cluster of backend systems that, collectively, periodically break, and the balancing uses cookies and/or other browser identifiers as part of its algorithm (“sticky sessions”).

    Browser fingerprint can be combined with source IP address (but not with cookies) in a load balancer config. Hence why changing browsers works quite often as a temporary resolution.

    If they’re just using source IP (terrible way to do it) that would explain why switching from mobile to laptop etc works but wouldn’t work if both devices were on the same wifi network because of IP natting.

    You wouldn’t believe how many organisations never touch the default config on the load balancers and just continue to blame them when the underlying infrastructure is not fit for purpose.

    Quick examination of the source of the login page show’s the are have an incorrect expiry date format on one of the cookies so that may be causing people issue.

    (I may or may not have been working with, designing infrastructure and selling load balancers for the past 13 years)

    Super Secret Stuff 363 posts

    Complaint page is broken today, suspicious 👀

    davefl 1,352 posts

    Quick update on my commment above is that they’ve moved it all to AWS and fronted it with Cloudflare’s service. so you have two different cloud services fighting over your browser requests, neither of which are anything like as reliable as they’d expect you to believe.

    They also have code in there to monitor performace backended by this bunch https://docs.datadoghq.com/real_user_monitoring/ but it appears broken so they’re not getting any reports on issues.

    memesweeper 1,268 posts

    They also have code in there to monitor performace backended by this bunch https://docs.datadoghq.com/real_user_monitoring/ but it appears broken so they’re not getting any reports on issues.

    I noticed that and was momentarily optimistic! I know excuses are made for BA having a large and complex legacy IT estate but the front end does not need to be this bad, and is clearly incompetently operated.

    pdwtrip 3 posts

    Really appreciate the last batch of postings, great to have some professionals looking at the issues that regularly frustrate us.

    toekneeheart 15 posts

    I have barely been able to access/use the BA website over the past 24hrs. Rarely seen anything like it from a large company.

    Aston100 1,425 posts

    Really appreciate the last batch of postings, great to have some professionals looking at the issues that regularly frustrate us.

    That was just random techno babble, as used on Star Trek and such.
    Surprised no one suggested it is due to a warp core breach.

    toekneeheart 15 posts

    Seems like a complete breakdown of BA IT infrastructure today. I can’t even access the balance booster page over at the BA E-Store. Can anyone else get through to the page that gives you the boost/cost options? Regardless of what browser or platform I use, it just breaks down for me as soon as I try and click through.

    Lady London 2,112 posts

    I think there’s some randomization in initial assignment to server. That assignment to server is then sticky but for hours not days IME – so somewhere between 90min and, say, 6 hours. It may also clear sometime around each midnight too.

    A different browser with a VPN has worked for me – other countries don’t always have problems when we do. It’s just a case of trying to get the first connection onto a reliable server then it will ‘stick’ for a few hours or so.

    Just IME once I started paying attention to the URL’s that come up when you connect, log in etc.

    Lady London 2,112 posts

    PS I don’t log in till I am ready to do an actual transaction then do it quickly. Did recentish bookings via the app and no problem at same time as website being rubbish.

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