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Well the only ‘positive’ enhancement I can see from all these changes and IT updates, is that you can now see a copy of your e-ticket in MMB. Not sure what will happen if flights are reticketed.[/quote
Well that’s massive progress. That said, whenever I have mentioned the importance of an actual e-ticket here I get rather snotty responses saying the receipt is sufficient etc. etc. If anyone ends up needing to litigate vs BA, they will be grateful for this new capability.
@JDB – I thought you would welcome this enhancement! It is massive progress. I do hope everyone will know how easy it is now to find the e-ticket receipt. What do you think will happen when a flight is re-ticketed? Will we see two receipts or will the first one be replaced? Also very clear for us to see where our money goes for future tp calculation.
@JDB – I thought you would welcome this enhancement! It is massive progress. I do hope everyone will know how easy it is now to find the e-ticket receipt. What do you think will happen when a flight is re-ticketed? Will we see two receipts or will the first one be replaced? Also very clear for us to see where our money goes for future tp calculation.
If your ticket is revalidated, the e-ticket will simply show the new flights but if it needs to be reissued the old ticket should be removed and replaced with the new one. An e-ticket coupon is effectively a negotiable instrument like a cheque that will be accepted by any airline, so an old one needs to be cancelled. It will be useful as you say to check TP allocation (although if you believe the TP change article comments, nobody is ever flying BA again) and yesterday I got a judgment against BA based fairly much entirely on an e-ticket to counter BA’s argument that £300pp was a government tax rather than a carrier surcharge. BA further challenged this on the basis that the e-ticket had Finnair at the top although the claim had nothing to do with Finnair!
Agreed its progress that you can access your eticket from MMB and that it shows the ticket cost breakdown clearly between base fare carrier imposed surcharges and real taxes.
MMB also now shows the new TPs you’ll earn – at least for flight only bookings – but unfortunately in the one example I have in my account, that number is different (less) than the sum of base fare and carrier charges on the eticket . MMB says 1044 nTPs and eticket base fare plus carrier charges is £1174…… hmm,obviously I still havent got my head round the changes to quote Mr Lacy!
Anyone else got any similar data points to see if there’s a basis for quibbling when the TPs eventually gets credited?
@nectar collector – the TPs and Avios shown in MMB have historically been very inaccurate. There isn’t really going to be much basis for challenging an indicative number shown in MMB when the correct number can be calculated objectively from the fare line.
Yes , I wasn’t suggesting quibbling with the indicative MMB number in advance – but if it eventually posted as 1044 then I think I would would raise a query based on the ticket price breakdown in the booking confirmation……
It seems that BA systems have been updated to calculate new TPs and show them in MMB, maybe I shouldn’t be so disappointed that the new calculation doesn’t match up with the new ‘simple’ 1 point per £1 of eligible spend. LOL
@nectar collector – from BA’s perspective it is quite simple and they are already separating out each of the various components of the total ticket price you pay for accounting purposes as they can only include the ‘real’ fare in their revenue numbers. From the passenger’s perspective it’s obviously more complicated than the current TP chart, but shouldn’t really be very difficult. Hopefully people won’t be quibbling over rounding differences.
MMB also now shows the new TPs you’ll earn – at least for flight only bookings –
Not yet for booking which also include a non-flight product. I can deduce what the ‘minimum’ TPs might be by looking at the e-ticket but MMB remains silent on how many TPs will be earned on the overall booking. What it doesn’t do is break out carrier-imposed charges from non-carrier-imposed. Whether that’s material to the TPs question is another trifling matter that I have yet to get my dim-witted head around.
Unless I have misunderstood your question for a BA Hol it’s the total price they will use when calculating new tier points. And you will have that from the booking confirmation.
When you book a British Airways Holidays package or buy any eligible add-ons (seat selection, additional baggage or cabin upgrades) your eligible spend will be the full amount spent.
BTW hidden in the FAQs is this tidbit
The lead booker will continue to receive 1 bonus Avios for every pound (£) spent based on the full value of the holiday package, and each member of the travel party will continue to collect Avios for the individual flights taken.
Can someone share where in MMB you can see the eticket, as opposed to the eticket receipt?
I can log in to the new Exec Club interface, but when I click on ‘Manage your trip’ it then switches back to the old MMB interface with no obvious change. Has something not reached my cookie settings yet?
@AndrewT it’s under “Your flight details”, over to the right side of the page. I have it both for flight-only bookings and for flight+hotel bookings.
All I have there is e-ticket receipt, which was always available. Comments above refer to the e-ticket itself, which as @JDB has already observed is a very different beast.
Unless I have misunderstood your question for a BA Hol it’s the total price they will use when calculating new tier points. And you will have that from the booking confirmation.
When you book a British Airways Holidays package or buy any eligible add-ons (seat selection, additional baggage or cabin upgrades) your eligible spend will be the full amount spent.
BTW hidden in the FAQs is this tidbit
The lead booker will continue to receive 1 bonus Avios for every pound (£) spent based on the full value of the holiday package, and each member of the travel party will continue to collect Avios for the individual flights taken.
The FAQs also state that to qualify the holiday must – (in bold) – must be booked via the flight+hotel or flight+car option. Selecting flights and then later selecting a hotel such that each has a separate price is implicitly not counted as a holiday for the purposes of earning TPs at the gross amount.
Now, I’m pretty sure that this highly pertinent clarification is a recent update to the FAQs. I could be wrong, but my suspicion is that BA has made a number of updates, and will likely to continue to do so as its original ambiguities start to surface.
To sort of update on this topic. Another BAH (booked this week for travel after 1st April and via the flight+hotel option and paid with cash not Avios) shows the expected Avios and ‘0 tier points’.
A call to the Gold line to query this oddity confirms that BA’s IT should / might be able to report nTPs after 1 April and I’m not to worry. Righto.
So I now have a flight-only booking reporting TPs, a possible BAH showing ‘plus your eligible tier points’ and a definite BAH showing 0 tier points.
Unless I have misunderstood your question for a BA Hol it’s the total price they will use when calculating new tier points. And you will have that from the booking confirmation.
When you book a British Airways Holidays package or buy any eligible add-ons (seat selection, additional baggage or cabin upgrades) your eligible spend will be the full amount spent.
BTW hidden in the FAQs is this tidbit
The lead booker will continue to receive 1 bonus Avios for every pound (£) spent based on the full value of the holiday package, and each member of the travel party will continue to collect Avios for the individual flights taken.
Presumably, by “total price” and “full amount spent”, they will deduct taxes from those numbers?!
john
That’s answered in the first sentence of my quote!
Also it’s clear in the new schemes T&Cs!
Just checking in with a small ‘update’. A booking made by selecting flights and then a hotel (priced separately but on the same booking) is showing with a number of nTP which appears to cover the flight price net of taxes, the bonus nTPs but not the hotel. This is despite the BA(E)C confirming verbally on Friday that this absolutely was a BA Holiday and was showing in the reservation as one.
Meanwhile, another revenue booking with flight and hotel booked together through the Flight+hotel option is showing it will earn 0 tier points whilst another shows no information at all.
It is, still, an unfathomable mess.
As future bookings are still silent on the number of nTPs to be awarded, a week or so back I called BA to ask why one particular future revenue booking is showing as earning 0 tier points. The answer, after some to and fro, is:
Unfortunately at this time we cannot confirm the amount of Tier Points you will earn for your upcoming bookings due to system limitations.
We are aware of issues with Manage my Booking and this is currently being looked into.
So much for making it more simple to understand. I imagine the great and the good that exist in the rarefied atmosphere of BA’s executive offices must still be trying to get their heads around the changes. Adorable.
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