Where’s my 241?

[matk7]

Nope. Nothing since issued on Oct 28th.

[Vit]

As mentioned in other notes, you just need to file the case / raise a complaint with Amex. Don’t bother with the chat Amex CS was telling you and if you’re lucky… you might be getting 2 vouchers! 😉

[Maples]

Mine’s still not here and it’s been over two weeks. I contacted Amex and they said they’ve done their job and that I need to contact BA. I asked BA and they said I need to contact Amex. I’m gonna give Amex another go before starting a complaint. Already had to book flights without a voucher.

[kgmalc]

Its been over 2 weeks for me now and nothing in my BA account next “As mentioned in other notes, you just need to file the case / raise a complaint with Amex” How do i do this ive already contacted them and they say its up to BA?

[matk7]

I opened an investigation via the chat in the app. They gave me an escalation ID and said to check back in 7 to 10 business days if the problem hadn’t been resolved.

That was Friday and I’ve not heard anything or had my voucher yet.

[kgmalc]

matk7 wrote:

I opened an investigation via the chat in the app. They gave me an escalation ID and said to check back in 7 to 10 business days if the problem hadn’t been resolved.

That was Friday and I’ve not heard anything or had my voucher yet.

was this with Amex or BA?

[Maples]

kgmalc wrote:

How do i do this ive already contacted them and they say its up to BA?

Say you want them to investigate where it is. I said that and how BA told me I need to contact Amex instead. You just need to press on further to have an investigation started.

[TMG]

Investigation launched for mine as well. Apparently it was issued on October 27th. Told it will take 7-10 days as well.

[matk7]

kgmalc wrote:

matk7 wrote:

I opened an investigation via the chat in the app. They gave me an escalation ID and said to check back in 7 to 10 business days if the problem hadn’t been resolved.

That was Friday and I’ve not heard anything or had my voucher yet.

was this with Amex or BA?

Amex

[PPC]

matk7 wrote:

kgmalc wrote:

matk7 wrote:

I opened an investigation via the chat in the app. They gave me an escalation ID and said to check back in 7 to 10 business days if the problem hadn’t been resolved.

That was Friday and I’ve not heard anything or had my voucher yet.

was this with Amex or BA?

Amex

Just asked Amex to launch an investigation on mine as well. The CS rep was trying to get me to talk direct to BA but was having none of that and insisted Amex do that on my behalf

[Bristol_Traveller]

Also opened a case with Amex to find out where mine has got to – qualified 26th October, and have been told numerous different things over the course of online they and telephone calls. The agent on the phone today was brutally honest and said they’d been swamped with the number of vouchers that needed issuing post the 1st November changes, and they’re getting a lot of feedback on delays.

[PPC]

Quick update. Got Amex to launch an investigation yesterday and suprise, supprise, the voucher was issued early this morning. Not sure if it was the result of the complaint yesterday or just a coincidence.

[kgmalc]

PPC wrote:

Quick update. Got Amex to launch an investigation yesterday and suprise, supprise, the voucher was issued early this morning. Not sure if it was the result of the complaint yesterday or just a coincidence.

Exactly the same for me, woke up to the email this morning😃

[matk7]

Got my voucher today. Flights I needed for October half term 2025 all gone. No idea what I’ll use it for now.

[Maples]

Got my voucher today too, and I’m the same. Had to book flights without the voucher, which is very annoying. The expiry is also November 14th 2026, not end of October.

[rams]

Received 2 confirmation emails. And 2 vouchers. Both with mid Nov expiry. Despite being triggered at end of Oct. Bizarre

[TMG]

Same for me. Voucher arrived less than 24 hours after investigation opened.

[Bristol_Traveller]

As with the last few posters, and building on from my update a couple of days back – low and behold, after I opened an investigation & complaint with Amex (via a call not a chat) the voucher appeared in my BA Account this morning.

My advice to anyone still awaiting theirs is to call Amex rather than use the chat function that seems to give out random replies. When the IVR on the call asks you why you are contacting them, say complaint, and that routes you through to the correct team.

Then you ought to get your voucher like the rest of us on this thread!

[Maples]

Would’ve been nice to have gotten two companion vouchers, lol.