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I think some people here are overlooking the borderline dishonesty from airlines where they led people to incorrectly conclude that a voucher was all they might be entitled to.
There are plenty of people who don’t question decisions and just assume major organisations like BA wouldn’t mislead.Add to that the growing uselessness of customer service people in all companies and it isn’t difficult to see why so many people have accepted vouchers or weren’t aware of what they might have been entitled or, or in some cases were just pushed back time and again by shitty customer service people.
I’m actually very unhappy with the state of customer services across most organisations these days. Even Amex are borderline useless and full of shit lately.
In view of the extraordinary dishonesty exhibited here by a fortunately small minority, it is hardly surprising that organisations sometimes treat us rather badly as we are all tarred with the brush of the entitled who think ripping off financial institutions or airlines is fair game. The biggest surprise to me is how the worst behaviour is lauded by many here when in fact we all suffer from their abuses.
This is quite an extraordinarily silly view. I am sure this is exactly why organisations purely focused on their profits (and bonuses for their top brass) treat customers unfairly 🤦♂️🙄
@JDB What’s the worst cancellation or delay situation that you’ve experienced from an airline?
Covid cancellations aside, two days ‘stuck’ in Buenos Aires when inbound cancelled was the longest. Countless long delays in jurisdictions with no compensation. Longest recentish delay just before covid, five hours owing to storms in Brittany and UK.
I’ve just come across her Facebook post about the case. It’s in a group called “British Airways complaints advice”.
She said she ”applied for a travel voucher during lockdown (24th March 2020)” (my emphasis) and her flight wasn’t due to depart until May.
No mention in her post that the flight had been cancelled in March or that they forced her to take a voucher rather than a refund.
I’ve just come across her Facebook post about the case. It’s in a group called “British Airways complaints advice”.
She said she ”applied for a travel voucher during lockdown (24th March 2020)” (my emphasis) and her flight wasn’t due to depart until May.
No mention in her post that the flight had been cancelled in March or that they forced her to take a voucher rather than a refund.
I suppose she took a voucher for a non cancelled flight. Then found out there were no BA flights to Japan and wanted her money back.
She could have use the voucher and buy a JAL flight through BA holidays for instance.
Or simply waited and the BA flight would have been cancelled.
I feel she got worried about Japan and thought the safe thing would be to get the voucher instead of BA not cancelling the flight but Japan remaining fairly closed.
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