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Hi – I booked during the 15 points / £ June promotion but the bonus element of the extra 5 points has not been paid
I am trying to raise a claim for the missing avios but cannot get through the system as when I click missing it takes me to the online purchase and avios hotels is not there
Does anyone have advice please?
No, except last time I looked , in July, it appears they have put the standard rate back to 15.
Are you sure the bonus 5 points per £1 aren’t paid by a certain date? Worth reviewing your hotel booking email and seeing t&c. I had a bonus 500 points ages ago for a hotel deal and I am not going to get them until October..
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