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[masaccio]

I am repeatedly getting a “You are already logged in with a different account” error page when moving about the BA website when logged in. Anyone else seen and have a solution?

[tiriavpo]

Yes – very annoying. I thought it had gone away for me (obviously replaced by another glitch) but it is happening again.

[FitToFly]

I went to check in for a flight to Miami tomorrow at 9.40 to Miami. Started to update our details but transpired we had new passports so needed to update the details. I could but my wife got the ‘…logged in with different account’. After multiple tries, using different browsers and lokking out of every iphone/ipad etc called BA Spoke to some numpty to booked in new passport for tomorrows flight but had no idea what I was talking about. Told me I had to do it. Said to try later….. I have but it does not.

Is there a number for BA IT help? Last thing I want on a day of packing and all the covid tests & verifly stuff..

[Moley]

Sorry to bump this thread but I’m now encountering the same issue.

Did you manage to resolve?

[Rob]

I get this if I have logged into my BA On Business account and not logged out. The BA system can’t handle concurrent logins to two different schemes.

[masaccio]

I think I just made sure I never had more than one browser tab open on the BA website. Annoying given how slow it is at doing anything.

[passionateflyer]

I am repeatedly getting this also trying to update APIS details in my executive club account. I don’t have any additional tabs open but continue to get “You are already logged in with a different account” when trying to save the new details. I’ve tried clearing cookies, using incognito etc to no joy.

Did anyone find a way of resolving it?

[A2B]

Hi,

Is BA currently linked to AA .
Experiencing problems trying to book internal US flights with Avios , showing up as no available flights
Anyone know what is going on?

[cats_are_best]

passionateflyer wrote:

I am repeatedly getting this also trying to update APIS details in my executive club account. I don’t have any additional tabs open but continue to get “You are already logged in with a different account” when trying to save the new details. I’ve tried clearing cookies, using incognito etc to no joy.

Did anyone find a way of resolving it?

Tried clearing cookies, different browsers on different systems, but the website always gave the error after I put in the new details.

In the end I had to email BAEC and get them to update my APIS details, they did it in a few days.

[Scottpat78]

I experience this. I find if I hit back, then log out in the session giving the error, then log back in, it seems to work.

[Mutley1066]

Has there been any success in an answer to this?

I’ve been trying to update my API information before I finish figuring out some flights, since I have a new passport I figured what information was held would be incorrect and expired.
I keep getting the error, I am not logged in anywhere else and have only had one account.

Called the help line a few times, don’t even get in a queue, just get bumped, got through an agent in chat, it froze and bumped me there too.

Do I need to have made a booking to put the information in?

[Richie]

I had a new passport in February last year, I’ve been having fun with this since then. I had a flight to the US in December, putting in the API and hotel address for that trip seems to have solved matters for the moment.

[Mutley1066]

Ah, I got my new passport in July 2021, not had a chance to use it yet 🙁

Was when I was looking at a flight to the US, I figured while I was there I might as well fill it in and get it out of the way……so much for that thought.

I will see what happens when I book something.

Eventually got through to another chat, he sent me a link to send scans of my passport…….erm, nope.

[Byreman]

I’m getting this when I tried to change my pAssport number on BA members website – Made a call to BA Bangalore and they were not very helpful. It seems BA have problems with the members website at present. I tried a different browser, clearing Cache, nothing worked. So Its a bit annoying but I have to get boarding passes at the airport tomorrow. First world problems. Last BA flight in business class – ZERO food or drinks available either and return flight bumped us to gatwick – car at Heathrow….. That was annoying – I’m wondering how long they can keep up this service before people get so fed us they loose the will to fly with them.

[ekposh]

I had the same and posted about this a few weeks back. No amount of cookie clearing worked for APIS.

What did work is if you have a booking, go into that booking, then passenger details, then update passport details in that. That also updates them in your BAEC account.

https://www.headforpoints.com/forums/topic/update-apis/

Appreciate this only solves the APIS issue and not any others that you might encounter.

[mark2]

I have experienced this problem with updating AwardWallet for BAEC. Clicking on the ‘logout’ button usually clears it.