Not impressed with diamondclub.org so far ….

Last weekend, bmi finally died.  The last bmi flight landed at Heathrow (see photo below), the bmi credit cards were closed to new applicants and www.flybmi.com was closed down.

If you still have any bmi Destination Miles, you now need to go to www.diamondclub.org to check how many.  Going forward, once any outstanding Hilton, estore etc miles have cleared, the only way you will be able to add to your DC miles is from the bmi credit cards.   And they are closed to new applicants.

The only way to spend your miles now is to transfer them to British Airways Executive Club, turning them into Avios.

The www.diamondclub.org website launched last weekend.  And it is a bit of a mess.

A lot of people have found that they cannot access it, although if your membership number is not working, try using the email address associated with your old bmi account.  Some people have also found that they have a random amount of miles or are seeing other peoples transactions on their account.  To be fair, I see none of this.  My account looks correct at zero miles – although some credit card miles will be dropping in very soon.

There are two issues, though, which have cropped up during this process.

The first is Family Membership.

bmi allowed you to link up to six other accounts to your account, and transfer the miles to yours.  My Mum has had a bmi credit card for a couple of years, and every month I would transfer her miles into my account.  (Don’t worry – every year or so I would give her a nice redemption somewhere!)

The new website does not recognise family memberships.  Going forward, my Mum’s credit card miles will have to stay in her DC account and be transferred into her BA account.  At least she has an active BA account – if she didn’t, I would have been getting rid of her credit card immediately.

The 2nd issue is potentially more serious and reflects BA’s rules on refunds.

BA had previously stated that, for UK DC members, there would be no problem cancelling redemption flights going forward.  (After all, people will have redemptions booked all the way up to August 2013 using their bmi miles.)  The new website FAQ, though, says this:

I made a booking using my destinations miles for travel after 31 December 2012, will this booking be protected?

Yes. Any flight bookings made using destinations miles will be honoured but changes or refunds are not permitted.

It beggars belief that this can be true.  I’m not sure it is even legal.  Is BA seriously saying that if my Dubai trip at Easter on Austrian Airlines is cancelled (even if it is Austrian that cancels the flights) then I get NOTHING back?  Not my 180,000 DC miles, and not the £1,500+ of airport taxes I paid??!!

This surely cannot be true, and also goes against BA’s previous policy.  But then BA also said that you would be able to transfer INTO Diamond Club from Avios in order to redeem on Virgin Atlantic, and they went back on that.  So who knows?  We do know that the BA representative on Flyertalk has not responded to this issue, six days after she was asked about it.

If this really is the case, though, then I will need to cancel my Easter booking.  I can’t take the risk (£3,500-worth, given the value of the miles plus the taxes) that something won’t come up that will stop us travelling.

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Comments

  1. Seems to be issues on many levels. I applied for the bmi MBNA cards and stated that I was not a DC-member on the form, which I (and MBNA apparrently) thought would have resulted in becoming a DC member, but still haven’t heard from DC even though I’ve had the cards for a few weeks now. I won’t use them though as I’m still unsure I’ll get any points.

  2. Have you spoken to MBNA ? I got the cards about a month ago and the communication was fairly bad.

    I e-mailed MBNA through their online banking and they confirmed that I was automatically enrolled in diamond club, they were able to give me my membership number.

    I then had to call diamond club and get them to add my e-mail address to my account which meant I was able to set up an online diamond club account. As things stand no miles have posted yet but I assume that’s because I’ve not had my first statement.

    • Yes, I spoke to MBNA, but they didn’t have any record of any DC membership number, but asked me to call DC to get the number and then call MBNA back so they could register it to my account. Haven’t been able to reach DC yet.

      • Cancel my last, just spoke to DC, MBNA had indeed created an account for me – very odd that they said they didn’t have a record when I spoke to them.

  3. I still can’t log in. I can see my balance from BAEC transfer tool though so not too bothered.

  4. StealthMoose says:

    I can’t see BMI in my Preferences in my HHonors account. I can see my DC number and ‘Select Travel Partner’, where BMI should be. I’m having trouble deleting it.

    • Choose another airline name in the dropdown then save it with their number. Then try to delete this airline’s entry.

      • SealthMoose says:

        I’ve tried that. I get an error message saying something along the lines of the number wasn’t valid for that particular airline – even when I’m using another genuine ff card, with a genuine number!

        • It worked for me yesterday. I had only bmi on my HH profile which appeared without the dropdown showing “Select”. I changed it to Virgin Atlantic and added that number, and saved. It worked fine.

          I’ve not tried to remove this, but effectively bmi is gone from my profile.

  5. I have been using this card for my everyday shop, where Amex isn’t accepted.

    I’ve transferred all my 22,000 points into baec, but which card do you recommend for the ‘everyday’ shop, (must be visa / MasterCard)

    Thanks

    Rob

    • Keep using the BMI Visa card – it isn’t going anywhere for a while, and the earning rate is OK. Forget about the Lloyds Avios cards where the MC/Visa rate is shocking. Assuming you don’t want to start earning in another airline scheme, both the Hilton and Priority Club cards (MC/Visa) are decent payers if you redeem them wisely, c 1p per £1 spent of value.

      • If you think the BMI visa is the one to stay with then I will.

        Thanks!

        Rob

        • Nowhere in Grimsby seems to accept amex so I need a decent back up card!

          Rob

          • The other option is just to start churning Mastercard and Visa cards with decent sign up bonuses. Get the Hilton card, spend the £750, bank the bonus, cancel the card, and move on to the next. Getting 2 or 3 bonuses a year just for the bonuses will be substantially more profitable than using the BMI Visa for your day to day spend.

            The hotel bonuses can be transferred into Avios, remember. For eg, the free Priority Club card comes with 10,000 points which you can turn into 2,000 Avios if you don’t want a free hotel room.

          • Thanks for the reply, i may try the priority rewards card. I already have the hilton, which I used for getting the free room then I stopped using it.

            I have nearly 20k priority reward points, so with the 40k bonus would be a nice amount.

            I would still probably use the points as avios as the rooms we stay in are fairly cheap anyway (£50/£60 a night)

  6. It still clearly states at http://www.britishairways.com/travel/bmi-faq/public/en_gb#child-25
    “The normal refund policy will apply for any cancelled award bookings. You will receive a full refund of any miles and cash paid for the booking. Any refund of destinations miles will be made into your Diamond Club account.”
    Hopefully the 31 Dec restriction is a mess up on the FAQ on the new website and that does not apply to UK based DC holders.

    • The issue is that the BA rep on Flyertalk has been told of this issue a week ago and nothing has changed, so there is still not 100% clarity. Although I agree that I cannot seriously believe they mean what the DC site says.

  7. apart from the priority rewards credit card and hhonors, which other visa / mastercard credit cards are there for collecting avios?

    • Tesco is the key one, although at the base conversion rate its only 0.6 Avios per £1. If you save your vouchers for a Tesco to Avios conversion you may get closer to 1 per £1.

      Marriott converts to BA but the rate is too poor, works out at 0.2 Avios per £1. Priority Club is 0.2 Avios per £1 on the free card. Hilton is 0.2 Avios per £1. Lloyds Avios card is 0.25 per £1 on the Mastercard.

      You can see why the bmi Visa is so good compared to this lot. Once that finally closes the Tesco card is the next best alternative for Avios from a non-Amex.

  8. i will keep using BMI visa until they get rid of it! I can still access my points (and have transferred all the points out already to my baec account). once they shut it down i’ll get the tesco one.

    just for the 40,000 points i’ve applied for the priority card too.

    thanks for all your help, it is appreciated!

    • same here. i got 20k reward points last week, i took them out of diamond club. However i am still using the BMI Amex card and will continue to do so until i get told no more points