I wrote a couple of weeks ago about the generous bonus of 15,000 Avios points which British Airways has awarded to anyone who has held a British Airways American Express card since it launched in 2001.
Well, not quite ‘anyone’. As we discussed last weekend, I had a few emails from people who have held the card since 2001 and have not received the bonus. Almost all of these people have one thing in common: at some point between 2001 and today, they upgraded from the free BA Amex to the Premium Plus card.
The excellent news is Avios has now issued a statement on this issue to Head for Points:
“As part of our rewards programme, we regularly work with our partners to create special promotions to surprise and delight our customers. To celebrate the 15 year anniversary for the British Airways American Express credit card, we gave our most loyal customers a generous and discretionary 15,000 bonus Avios.
“Customers who have held a British Airways American Express credit card for the past 15 years will qualify for the reward, regardless of whether they upgraded or downgraded their credit card within the 15 year timeframe. However, due to the sheer volume of customers eligible for the promotion, it has taken longer than expected to credit all accounts. We encourage customers who have not received their award by the start of January to contact the British Airways Executive Club.”
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