Last chance to book Priority Club hotel redemptions at the old rates

JPG says:

Just used the old rates to book 3 nights in Singapore in October. The lady I spoke to at Priority Club over the phone had to put me on hold and transfer me to someone else when I said I wanted to book at the old rate, so a bit of advice: tell them this up front and you’ll save time and money on the call. When I did get through to the next person, I could hardly hear her and she put me on hold for 10 minutes whilst she called the hotel itself to check what their old rate was – she could have just asked me!

Then she didn’t know the difference between 2 and 3 when I was giving her my credit card number, which was really frustrating. And when I got the confirmation email, it contained the new rate, not the old one (despite the lady telling me that I was booking at the old rate).

Has anyone else had such a frustrating experience trying to do this? If there hadn’t been such a large jump in points I would have hung up whilst on hold and booked online. The entire call lasted about half an hour, after initially being put through a minute after dialling! Not fun.

Will says:

Just managed to book mine over the phone. Took about 15 minutes but mainly because the guy had to check the old rate.

What they did in reality was bump my account to the required points and he processed the booking online for me. The hotel I wanted was 25,000 (new rate 35,000). He added 10,000 points to my account and carried out the transaction.

Would be interesting if I cancelled it as I wouldnt be surprised if I got 35,000 points back in my account!!

Thanks for the reminder. I only had 25,500 points and didnt want to miss out on a decent reward reservation. Now to cancel that credit card!

Can you get anything for less than 1000 points?

:o)