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BaxterStorey scores 2/5 hygiene rating for some British Airways lounges

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I wrote back in June about the wall of criticism that had met the switch of British Airways lounge catering from Compass Group to BaxterStorey.  Although, when I tried it, it had settled down a bit.

The results, as per the picture below, certainly weren’t pretty.  However, I didn’t think that the problems were more structural.

Lounge Catering

Courtesy of IThink at Flyertalk, though, we now have the food hygiene certificate that was issued to BaxterStorey for the British Airways First Class lounge and Concorde Room catering in July:

Baxter Storey logo

Ever seen a venue with a ‘2’ rating before?

Interestingly, Plane Food in Terminal 5 also scores a ranking of 2.

Since some pressure appears to have been brought to bear on FlyerTalk to change the heading of the relevant thread on that forum to something less likely to attract a lawsuit, I would suggest that comments to this post are carefully considered before pressing ‘Submit’ ….


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Comments (21)

  • Matt says:

    It is shocking that a so called First Class lounge gets a 2 start hygiene rating – this is supposedly first class service… The level of hygiene and service at Tokyo and Seoul made me embarrased to come back to the BA lounges.

  • James67 says:

    Disturbing and disappointing. This news will honestly make me think twice about eating anything in the lounges that is not prepacked. I fail to comprehend some of the comments; surely the standard should be 5 regardless of what type of lounge it is? And, if a kebab joint and tearoom can get a 5 then surely it should be mandatory for all food handling establishments? I fail to see why anything less should be acceptable. In reality some will always fall short but scores less than 5 should only pertain to the process implemented to ensure failing establishments reurn to required standard.

  • PTM101 says:

    Are BA serious? They have just put out a Tweet about how nutritious the food onboard the A380 is! I should hope so too as I’m guessing it’s all any sensible HFP or Flyertalk member will be eating for a while. Disgusting!

  • Gloop says:

    At least the Daily Mail isn’t afraid to hold back on their description of the lounges. If that FT title was libellous then this article is a lot worse. But then they’ll have lawyers on standby I’m sure!

    http://www.dailymail.co.uk/news/article-2432111/British-Airways-serves-lovely-tasty-gloop-but-gets-appalling-rating-from-elf-inspectors.html

  • Simon says:

    Just been reading the latest health inspection reports for T5 galleries North and South, doesn’t make good reading.

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