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Step-by-step guide to redeeming your Shangri-La Golden Circle points (and Week 3 reminder)

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Last week, I ran this post outlining a great promotion currently being run by Shangri-La Hotels and their Golden Circle loyalty scheme. If you play their online game for 5 of the 6 weeks it runs, you will have enough points for a $100 per person food and drink voucher valid at any Shangri-La property – which is exciting, given that they are soon to open at The Shard in London.

This is a reminder that Week 3 is now available to play on the Shangri-La website here. (At the time of writing, there seems to be some problems with game running in various browsers. If it doesn’t work, leave it a day and try again – I’m sure they will fix it.)

Unfortunately, it is now too late to register for this game if you want to earn the $100 food and drink voucher. There are only 4 weeks left, earning 200 points per week. The best you could do is 500 points per person, worth a $50 food and drink voucher per person.

Golden Circle

Reader Tony got in touch to explain exactly how you redeem these points. Over to Tony:

“I redeemed 3,500 points for food in Hong Kong earlier this year. [Readers should know they can’t] just rock up to the bar and use your GC card to pay the bill.

Points appear to be valid for two years plus the remainder of the calendar year from issue
You have to go online and redeem your points for the vouchers. You have to nominate which property you are using them in and also whether it’s for F&B or the Spa at this time.
These then come through as an e-mail with a long alphanumeric code on it. For me this came through straight away and the voucher is valid for 6 months.
The terms state you must make a reservation for the venue where you want to redeem the voucher. This appeared to be enforced in HK.
On the day you want to use the voucher you have to take the e-mail to the business centre in the property with photo ID and tell them which venue you’re using. They will then input the code on your email and convert this into a paper voucher. This has a local currency equivalent stated and at least in Hong Kong there was no dodgy spread – I think we got HK$778 for every US$100 voucher.
You can only redeem in $50 and $100 lots, so if you want $150 or $200 then you have to apply for multiple vouchers. And as has been noted, the maximum redemption against a single bill is $200.
Full T&Cs from the voucher (April 2013) are below.
    1. A Non-Room Award confirmation is valid for six months from the date of redemption is made.
    2. Advance reservation with the participating food and beverage outlets or CHI, The Spa is required.
    3. A Member or Nominee must validate the redeemed Non-Room Award in exchange for a Golden Circle redemption voucher in person by presenting proof of identity document at the Business Centre prior to the service being used.
    4. Redemption vouchers can only be used at participating food and beverage outlets or CHI, The Spa on the date of validation.
    5. Redemption vouchers cannot be exchanged for cash. All unused value will not be refunded whether in terms of cash, GC Award Points or otherwise. Any excess amount will be charged to the Member or Nominee.
    6. Redemption vouchers cannot be used to purchase merchandise or services that are contracted out by the Hotel to a third party.
    7. Redemption vouchers cannot be used to settle charges on banqueting, outside catering and event spends, or expenses charged to a room account.
    8. Redemption vouchers cannot be used in conjunction with any other discounts or promotional offers.
    9. Redemption vouchers must be presented at the time of payment.
    10. A maximum value of USD200, or local currency equivalent, worth of redemption vouchers can be used to settle payment for each transaction. The value of voucher(s) will be converted to its applicable local currency equivalent at the Hotel’s prevailing exchange rate.
    11. Once the redemption is made, no amendment or cancellation is allowed.”

(To see our complete list of all current hotel promotions for the major chains, click here to visit our ‘Hotel Promos’ page or use the link in the menu bar at the top of the page.)

Comments (40)

  • Paul says:

    First 200 points posted yesterday to both my wife’s and my own accounts. Did week 3 on iPad after chrome ran into problem.
    Not sure how you view where points come from as can’t seem to view any statement data…. Can anyone help? Do the bonus points post at same time? Not if 200 points are for week 1 and 2 or simply week 1 plus bonus.

    • Rebecca says:

      Where did you see that they posted the points? I’ve checked my mobile app and it still says GC award points available for redemption 0. Same for my partner. Since 1 week ago. How long does it usually take to post?

      • Rob says:

        It’s not clear how long they should take. I wouldn’t worry at this stage, they probably post them once a week and you may have just missed the cut-off for this week.

  • Phillip says:

    My points have not yet credited from week two and it has now been a week! Same with my partner. I’m not sure how long it’s supposed to take.

    • Jermyn says:

      Same here. Did week 2, within hours of it being up. Still no points.

    • Rob says:

      That is the official line – I also received this wording in an email from them. They are clearly not doing that though. The problem is that they presumably won’t examine problems until the 3-4 weeks after the end period is up, which is another 7 weeks.

  • Stephen says:

    Still only 100 points showing for me, despite playing both weeks and the mobile versions.

  • Luke says:

    Can’t load the home page for this one in any browser.

  • sandgrounder says:

    Wouldn’t work on the PC, but it did work on my mobile browser. Easier as well, just shake the phone to fill in the letters.

  • John says:

    Am I missing something – you said 800 points are no use on their own, but can’t you use 500 points to get a U$50 voucher (as Tony said)?

  • John says:

    I use Opera as my main browser – it has some quirks but it does let you stop loading the page. The site seemed to want to download something else before loading, but I told it to stop loading and then it worked. Also, if you do get it to work on a PC, don’t pull the cord down too far before letting go – it causes the javascript to hang.

  • thesaver79 says:

    All done via mobile