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DEAL DEAD: An avios.com bug – buy 40,000 Avios for 1p each!

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There is an interesting little bug on avios.com at the moment.  Frankly, it is unlikely to last for long after this post goes live, but you should have time to jump on it if you’re interested.

(Edit – this post originally discussed buying at ba.com. However, as avios.com offers a bonus of 5,000 Avios for buying 35,000, and also shows the pricing error, I have rewritten it to focus on that.)

avios.com is currently running what is, on the face of it, a rather dull offer.  Instead of only being able to buy 24,000 overpriced Avios per year, you can (until 31st December) buy 35,000 overpriced Avios per year.  Yippee.

However, they have made a mistake with the website which sells the points ….

24,000 Avios usually cost you £399.  It looks like no-one bothered to give the web designer the price list for 25,000 to 35,000 Avios, so they just bunged in the price for 24,000!

British Airways

So … the pricing currently goes …

  • 24,000 Avios – £399
  • 25,000 Avios – £399
  • 26,000 Avios – £399
  • through to …
  • 35,000 Avios + 5,000 bonus – £399!

This does actually work in practice.  I had an email from someone who bought 35,000 via the BA site over the weekend.  The full 35,000 was added to his BA account, and his credit card is showing a £399 ‘pending’ transaction. Note that the additional 5,000 will post in arrears, not with the original 35,000.

This is not, please be aware, the bargain of the century.  1p per Avios is still more than I value them at, although I am very conservative and have a lot of them already.  However, if you have a definite redemption in mind and can be sure of getting good value for them, then 1p is as good as you will ever get for purchasing them directly.

You need to go to to avios.com, log in, click ‘Collect’ and then select ‘Purchase Avios’. If the price for 35,000 plus the 5,000 bonus is higher than £399 then the deal is already dead!

(Want to earn more Avios? Click here to see our latest articles on earning and spending your points and click here to see our list of current Avios promotions.)

Comments (117)

  • I’m on the phone to Avios as I type, and the message I’m getting is that it was a targetted promotion, and that several people had been affected. Regardless, the agent said she will try to resolve it. Whilst on the line I received this message:

    “Hi Tim,

    Avios Membership Number:
    Case Reference:

    Thanks for contacting us about your recent Buy Avios transaction.
    We’re aware of an issue that has affected a small number of transactions
    and we’re already investigating this with our supplier.
    We’ll be in touch with you again within 7 days. Thanks for your patience at
    this time.
    Kind regards,

    [first name] [last name]
    Avios Customer Account Management

    • Al says:

      Yup, just got the same email in response to my query. Which bit are they suggesting is targeted? The 5k bonus is still there, so I assume that’s not targeted.

      • Tim C says:

        I got the same mail, I just checked my partners account and she has now been allocated the full 40k but she never did get the cancellation email.

        • Al says:

          Just checked my account and, unfortunately, no avios. However … I can buy the 35k + 5k for £399 … whereas my partner’s account still shows the full price of £575. Looks like they may have given some of us the offer?

          • KARFA says:

            I bought on Monday from avios.com but got a rejected email later on Monday. Sent an email on Wednesday – spoke to an agent first who suggested doing that. Had a call today from avios (London number) checking that I still wanted to take advantage and apologising for the problems – no mention of a website offer or any attempt to wriggle out by her. She said I will get the avios on Monday.

            However, as Al noted, have just gone on avios.com and it shows the deal again of £399 for 35k + 5k. Should I try and buy them again?

          • uk1 says:

            It’s Monday …. did they show up? Received the call for two accounts … but ours still haven’t showed … and both our accounts show full price for purchase. Guess we’ll wait another day or two and message them again …….

            Anyone else waiting?

          • Tim C says:

            Thanks Al, I just tried my account and found the same, I purchased 35k+5k and they posted immediately.

          • KARFA says:

            Well, not yet. No sign of the manually added points so far. However, as Al noted the 40k for £399 did seems to re-appear on Friday so I basically bought them on Friday and the 40k posted straight away – have since moved them across to my BAEC account. Not sure whether avios have noted this and will not now manually apply the points again, or whether they may even give me another 40k at £399 – will wait and see.

            On my cc the original £399 from last Monday showed as pending but has since been deleted,. Friday’s purchase is now showing as pending.

          • KARFA says:

            Just received the following by email:

            Following our call on Friday, your original payment for Buy Avios has been
            cancelled. We asked our supplier to process the payment through again, but
            for card security purposes, they don’t store all the information needed to
            debit your card again. This means we’ve been unable to award any Avios yet.

            I’m pleased to tell you that your account has been set up to enable you to
            purchase the Avios again at the offer price of £399 for 35,000 Avios plus a
            5,000 Avios bonus. This has been enabled until 23.59 on Thursday. After
            that, it will revert to the regular price, so we’d ask that you make the
            purchase again if you’d still like to take advantage of this offer.

            This explains why I and a few others could see the 40k for £399 thing again at the end of last week. Seems you should just be able to redo the rejected transaction now and get your 40k avios – I did on Friday and they posted straight away.

          • uk1 says:

            Yes, I received the same email. The problem is that it still shows the higher price. P*ss up and brewery!

          • uk1 says:

            ….. just to update if anyone else is “in the same boat” and waitng ….. the price is (for us at least ….) is updated on Avios and our last tranch of 80k miles bought for £800. 150k now for BA + Avios …

      • The part about being targetted isn’t in the email, it’s what was mentioned over the phone.

  • uk1 says:

    Doesn’t really matter. The standard “buy miles” page open to all had the offer. Not a hidden page. On the landing page -,if it were a targeted offer – should have been warnings and/or access only from the personalised email link. T shouldn’t be possible to buy a genuine well managed targeted offer. They simply were incompetent and all wriggles should be rebuffed.

    They may have intended this to be personalised but it was open to all.. They even had a confirmation page, when you completed the transaction.