IHG Rewards Club clarifies the ‘free internet’ position at hotels in Europe

I wrote a couple of weeks ago about how IHG Rewards Club appeared to be back-tracking on its much touted promise of offering free internet at all Holiday Inn, Holiday Inn Express, Crowne Plaza and InterContinental hotels in Europe.

An email just dropped into my inbox with a clarification.

Free internet will be available at all IHG hotels in Europe from July.  You will need to be a IHG Rewards Club member, but as that is free and as you can join at the reception desk, it will effectively apply to everyone.

You should still expect a two track service, though, with a slow free service and a high-speed (video quality) service available at an additional charge. 

Some hotels will do better – a recent visit to Holiday Inn Stratford found that all guests already receive free internet and Platinum members receive the faster £6 premium service for free.

PS. If you are not a regular Head for Points visitor, why not sign up for our FREE weekly or daily newsletters? They are full of the latest Avios, airline, hotel and credit card points news and will help you travel better. To join our 70,000 free subscribers, click the button below or visit this page of the site to find out more. Thank you.

IHG One Rewards update – July 2025:

Get bonus points: IHG is currently running TWO global promotions. You can register for both.

Promo 1: IHG One Rewards will give you your choice of either 2,000 bonus points for every two nights or 8,000 bonus points for every four nights you stay.  The offer period is 20th May to 31st August. Click here to register and learn more.

Promo 2: IHG One Rewards is running a promotion aimed at five brands – Crowne Plaza, voco, Vignette, Candlewood and Garner.  You will earn triple base points for stays at these brands until 30th September. Click here to register and learn more.

New to IHG One Rewards?  Read our overview of IHG One Rewards here and our article on points expiry rules here. Our article on ‘What are IHG One Rewards points worth?’ is here.

Buy points: If you need additional IHG One Rewards points, you can buy them here.

IHG One Rewards is offering a 100% bonus when you buy points by 17th July 2025. Click here to buy.

Want to earn more hotel points?  Click here to see our complete list of promotions from IHG and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.