Maximise your Avios, air miles and hotel points

Why does BA sell seats very cheaply whilst blocking Avios availability?

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‘RevMan’ (ie revenue management) as it is called in the trade, is by nature part science and part instinct.  Any idiot can fill a plane if they charge ultra-low fares.

The real skill is in how you increase the pricing as the plane fills and you get nearer to departure in order to maximise the marginal revenue from every passenger.

If I drop the economic theory, what this means is that – on any particular day – there may be 10 people who need to fly to Detroit as 12 hours notice.  BA wants to keep 10 seats empty for those people because their employers are happy to pay the full business class fare.

There may be a further 50 people who have business in Detroit and tend to book 2-3 weeks in advance.  BA will want to keep seats for them too, as they will be paying a high semi-flexible price.

You also need to fill all of the other seats on the plane, and you need to siphon off people who are willing to pay £750 to fly to Detroit from those who will only pay £400.  As I said, it is half science and half instinct.

BA revenue management and Avios redemptions

If you have tried to find an Avios seat to the United States over the Summer, you will know that there is very little about in premium classes.  Very little indeed.

This would lead you to think that BA expects all of these planes to be full of high-paying business passengers – even though that is illogical over the Summer.

I wrote yesterday about some of the astonishing deals available at present from European starting points. See here for more details.

From Brussels, for example, you can buy a Club World ticket to Las Vegas for £917. 

For £917, BA will fly you in Club Europe to London from Brussels, Club World to Las Vegas and return.  Even a BA Executive Club Blue member would earn a whopping 17,000 Avios back – enough for two return flights to some parts of Europe.  If you have an On Business corporate account you will earn over £100-worth of On Business points as well.

British Airways is willing to sell lots and lots of seats at this price.

Yet, for Avios redemptions, the cupboard is bare.   But this makes no sense.

Let’s compare the economics to BA side by side:

£917 cash ticket Brussels to Las Vegas – BA needs to cover the cost and taxes of four flights, must issue 17000 Avios (more to a Bronze, Silver or Gold member) and must issue On Business points equivalent to approximately a further 12500 Avios.

£575 ‘taxes and surcharges’ Club World Avios redemption London to Las Vegas – BA need only cover the costs of the two long-haul flight, issues NO Avios and issues NO On Business points.  BA reduces its accounting liability for Avios redemptions by the equivalent of 100,000 points.  It also has two extra Club Europe seats for sale between Brussels and Heathrow because the Avios redemption is direct.

There is an Air Passenger Duty difference here, because the £917 ticket incurs no APD as the passenger is not stopping over in London.  I admit that.

However, taken overall, the net cost to British Airways of the two flights I highlight above must be pretty similar.

If the BA accounts put a book value on an Avios of just 0.25p, then the accounting income from the redemption flight is £575 cash + a £250 reduction in liabilities for the book value of the Avios redeemed.  This is around £825.

Similarly, the accounting income for the £917 flight is £917 less, say, £70 for the book value of the Avios and On Business points issued.  This is around £850.

Much of a muchness then.  So why are Club World Avios redemption seats to the US almost impossible to find when BA is falling over itself to sell Club World seats for cash for roughly the same net cost?

Obviously the £917 flight brings in more hard cash but from an accounting and profit-reporting perspective the difference is small. And that is before you consider the impact on BAEC member loyalty by effectively closing off redemptions ….


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (75)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Frenske says:

    You cannot put a price on loyalty. If customers are getting frustrated with availibility then they might select a different carrier.
    I’m sitting on a pile of 250.000 Avios because I rarely can find a reward flight I want. Collecting Avios is becoming low priority and might fly with others to have a portofolio.

    • matthew says:

      Feel free to book me a flight or 2 🙂

    • Chris says:

      Same here. I have tons of Avios and I can’t use them. And if you’re lucky and manage to find some availability, the taxes/surcharges ruin the experience, at least out of Europe.
      That’s why I’ll be switching to another carrier with better availability and lower extra cost.

  • Will says:

    Good read. Now let’s hope someone from BA has a read!

    • TimS says:

      There is little “logic” when it comes to BA finance.

      Take it from someone who has dealt with them for a few years!

  • Tariq says:

    Isn’t the ex UK redemption valuation out by circa £250 because the APD is not really BA’s to account for?

    • Raffles says:

      Vegas would be £170 so, yes, you need to adjust for that.

  • Laura says:

    Can you send this on the the RevMan then and see what he says? My husband and I are sitting on nearly 600,000 and two 2:4:1 vouchers. The vast majority of our Avios has been earnt flying for leisure (we live in Jersey so no Tesco Clubcard deals for us) and we are soo frustrated at the recent lack of availability. The ex Eu looks like great value but it’s not doable as you’d need to take an extra day off either side to position yourself.

  • Erico1875 says:

    I think its a case of BA ensuring folk are NOT flying ex Europe with anyone else. New business first, repeat business 2nd
    Loyal repeat custom is rarely appreciated the same as new custom, just look at mortgages and car insurance.

  • James67 says:

    It is very perplexing to far east also. Reward availability to TYO is usually very good, HKG soso but getting worse and both BKK and SIN are virtually nonexistent. BKK in particular is hard to fathom. Granted the have switched from a 4 class 744 to a 3 class 772 since demise of kangaroo route options via BKK. However story always was that F and CW on 744s were in the main taken up by redemptions and also crew and their family and friends taking vacation. Seats available now on 772 must closely match what thet can sell as it is unimaginable they are all effectively being given away as staff freebies. The fares such as those being offered fro Europe are an annoyance to me, I feel like I am subsidizing another market with high fares on BA from UK (despite APD). I sill continue to pick away at avios as a hobby but I am finding it increasungly difficult to stay loyal to BA whilst fares are high and redemptions on my routes so sparse.

  • jhk says:

    super this problem all the ba members have!! companion tickets etc.etc we can never use them. When will ba think to give the service to us back. also do not forget ba started with the points not we. 1.000.000 and i can not use them for long hall in c or f class. drama BA

    • Thunderbirds says:

      Jhk

      If you have 1,000,000 Avios and companion tickets that you “can’t use” then can I suggest you need to try a little harder!
      Why don’t you and a companion jet off to Bermuda in F sometime this July or August. That was the first destination I looked at for availability after seeing your post. I’ve been there myself in F with my wife and can recommend the Rosedon Hotel….

      • Matt says:

        Exactly. I just booked 4 J tickets to Colombo for next May but had a choice of many other destinations based on availability. I think people just need to learn how to play the game and stop complaining about it. I have accepted that you need to plan ahead, and you need to have some flexibility. Seats are released, but more people than ever are vying to book them. Up your game is my honest assessment!

  • BP says:

    Been trying to get a LHR to GLA flight after 6pm on 6th August since December!! Cash price is something like £70 and yet no award availibility!!

    I check almost every day!!!

    • Rich. S says:

      Use some Avios to reduce the cost of the flight further, and don’t forget you will get Avios (500 at least) and 10tps back too, compared to paying 4,500 Avios and £17.50 single.

    • CV says:

      There are flights from LCY (which is rare) and Gatwick available if you can do that.

      There are LHR flights to EDI available after 6pm (on avios.com) and although i live in Glasgow i will always check availability for EDI as its so close. That then also gives the option for Virgins Little Red, where there is usually lots of availability.

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