Virgin Atlantic guts its network – Tokyo, Cape Town, Mumbai, Vancouver scrapped

If anyone was still wondering why US airline Delta bought 49% of Virgin Atlantic last year, the answer is now clear.  It intends to turn it into a UK – US feeder service for its own routes.

That is the only interpretation you can have following the major announcement Virgin made yesterday.  It is scrapping its routes to Tokyo, Cape Town, Mumbai and Vancouver.  Sydney was dropped earlier in the year.

In return, it is increasing frequencies to various US destinations.

The full details can be found here on the Virgin Atlantic website.  In summary:

New flights:

5th daily flight from Heathrow to New York JFK

2nd daily flight from Heathrow to Los Angeles

2nd daily flight in Summer from Heathrow to Atlanta

5 additional flights per week in Summer from Heathrow to San Francisco

2nd daily flight in Winter from Heathrow to Miami

The following changes are being made with Delta:

Virgin to take over Heathrow to Detroit from Delta, this becomes a year-round rather than Summer-only service

Virgin to take over Manchester to Atlanta, in return for Delta taking one Heathrow to Newark service

Delta to launch Manchester to New York

The following routes are being scrapped:

Tokyo, as of 31st January

Mumbai, as of 31st January

Vancouver, as of 11th October (was Summer only)

Cape Town, as of 26th April (was Winter only)

If you booked on any of the cancelled services, Virgin is being very non-committal about what will happen to you:

What are the options available for passengers?

We will discuss options with passengers and will consider offering a full refund or rebooking them onto another carrier.

The telephone number to call if you are impacted is here at the bottom of the page.

None of this should come as much of a surprise, of course.  Virgin Atlantic has been losing money for a long time.  The on-board Upper Class product and service – which admittedly I have not flown in a long time – is generally unpopular with the business community.

Whilst Virgin Holidays does an excellent job of filling the economy seats, the real money is in the pointy end.

The airline is also surprisingly low-key in its promotional activity.  It is rare (at least, rare compared to BA and the Middle Eastern carriers) that I write about a Virgin fare sale in premium classes.

UK-US air routes are amongst the most profitable in the world, commanding high premium fares for relatively short distances.  You can’t blame Delta for insisting that Virgin focusses its activities there.

It also punches another hole in the Heathrow expansion argument.  We are constantly told that there is huge untapped demand for more flights to India, for example, yet both UK airlines have cut back massively in recent years.  If Virgin cannot make Tokyo work, you have to question how they would make money flying to second-tier cities in China.

The question now is how much more of the Virgin route network is safe.  The Dubai route must be getting crowded out by multiple BA, Emirates and Etihad services.  The Hong Kong route has lost its onwards connecting passengers who continued to Sydney.  Is there really a lot of premium traffic to Delhi?  The others look a little more secure but lets see.

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How to earn Virgin Points from UK credit cards (September 2024)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 18,000 Virgin Points and the free card has a bonus of 3,000 Virgin Points):

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

The Platinum Card from American Express comes with 40,000 Membership Rewards points, which convert into 40,000 Virgin Points.

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

SPECIAL OFFER: Until 22nd October 2024, the bonus on American Express Business Platinum is increased to up to 80,000 Membership Rewards points, worth 80,000 Virgin Points. You will receive 8 points per £1 spent for the first three months, on up to £10,000 of spending. Click here to read our full card review. Click here to apply.

SPECIAL OFFER: Until 22nd October 2024, the bonus on American Express Business Gold is increased to up to 40,000 Membership Rewards points, worth 40,000 Virgin Points. You will receive 4 points per £1 spent for the first three months, on up to £10,000 of spending. The card is FREE for your first year. Click here to read our full card review. Click here to apply.

Click here to read our detailed summary of all UK credit cards which earn Virgin Points. 

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)