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Why the Lloyds Avios credit card ‘refer a friend’ service is a joke

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Four weeks ago I wrote about the new refer-a-friend offer that Lloyds was offering on the Lloyds Avios Rewards credit card.

This was a decent deal.  You could refer someone for the card and they would receive 4,500 Avios points for signing up.  Given that there is usually no bonus on this card, it was a good incentive.

You, as the person making the referral, would also receive 4,500 Avios.

It was all very nice.  Apart from the fact that the Avios website was well and truly broken.

Avios refer a friend

I tried to make a number of referrals over a number of days.  Only once did I ever receive the email.  Feedback from other Head for Points readers confirmed it.

I don’t know how difficult it is to write a piece of software that sends an email to an address you type into a box but I am guessing it does not require a PhD …..

And then, last Thursday afternoon, I received a massive flow of emails into my inbox.  Someone had unblocked the pipe and all of the emails I had triggered over the previous three weeks suddenly appeared.

I thought it was fixed.  (Not that this helped much, since the people who were interested had already got fed up with waiting.)

On Friday, I was asked for another referral.  I triggered an email but nothing arrived.  Nothing on Saturday either.  Or Sunday.  Finally, at 5pm on Monday, it arrived.  Just three days after being requested.

Until Lloyds / AGL can hire a 12-year old who is capable of writing a bit of computer code to automatically send an email, I would give the refer-a-friend scheme a miss.  You are just opening yourself up to hours of grief.

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Comments (56)

  • Jono says:

    I’ve now been with them since August and still not see any Avios points posted to my account despite the fact I’ve got more than 7000 listed on my monthly statement as earned and I’ve spoken on the phone three times with staff who have confirmed they are in possession of my Avios account number.

    • Daz says:


      They told me on Monday they have to manual add the points from your statement, but they won’t do it until you call them asking for it to be done.


  • Worzel says:

    Worzel says:
    2 December 2014 at 6:45 am
    Lloyds=Shambles=Best avoided!

  • Mark2 says:

    After the initial problems with receiving the invitations the applications and issue of the cards was quite efficient. I have had emails saying that the Avios are on their way.