Maximise your Avios, air miles and hotel points

Why the Lloyds Avios credit card ‘refer a friend’ service is a joke

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Four weeks ago I wrote about the new refer-a-friend offer that Lloyds was offering on the Lloyds Avios Rewards credit card.

This was a decent deal.  You could refer someone for the card and they would receive 4,500 Avios points for signing up.  Given that there is usually no bonus on this card, it was a good incentive.

You, as the person making the referral, would also receive 4,500 Avios.

It was all very nice.  Apart from the fact that the Avios website was well and truly broken.

Avios refer a friend

I tried to make a number of referrals over a number of days.  Only once did I ever receive the email.  Feedback from other Head for Points readers confirmed it.

I don’t know how difficult it is to write a piece of software that sends an email to an address you type into a box but I am guessing it does not require a PhD …..

And then, last Thursday afternoon, I received a massive flow of emails into my inbox.  Someone had unblocked the pipe and all of the emails I had triggered over the previous three weeks suddenly appeared.

I thought it was fixed.  (Not that this helped much, since the people who were interested had already got fed up with waiting.)

On Friday, I was asked for another referral.  I triggered an email but nothing arrived.  Nothing on Saturday either.  Or Sunday.  Finally, at 5pm on Monday, it arrived.  Just three days after being requested.

Until Lloyds / AGL can hire a 12-year old who is capable of writing a bit of computer code to automatically send an email, I would give the refer-a-friend scheme a miss.  You are just opening yourself up to hours of grief.

Want to earn more points from credit cards? – January 2021 update

If you are looking to apply for a new credit or charge card, here are our January 2021 recommendations based on the current sign-up bonus

You can see our full directory of all UK cards which earn airline or hotel points here.

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Virgin Rewards Plus credit card

Virgin Atlantic Reward+ Mastercard

15,000 points bonus and the most generous non-Amex for day to day spending Read our full review

Earning miles and points from small business cards

If you are a sole trader or run a small company, you may also want to check out these:

American Express Business Gold card

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Amex Platinum Business American Express

American Express Business Platinum

40,000 points sign-up bonus and a long list of travel benefits Read our full review

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

Earn both Avios and BA On Business points with your business spending Read our full review

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

Disclaimer: Head for Points is a journalistic website. Nothing here should be construed as financial advice, and it is your own responsibility to ensure that any product is right for your circumstances. Recommendations are based primarily on the ability to earn miles and points and do not consider interest rates, service levels or any impact on your credit history.  By recommending credit cards on this site, I am – technically – acting as a credit broker.  Robert Burgess, trading as Head for Points, is regulated and authorised by the Financial Conduct Authority to act as a credit broker.

Comments (56)

  • Jono says:

    I’ve now been with them since August and still not see any Avios points posted to my account despite the fact I’ve got more than 7000 listed on my monthly statement as earned and I’ve spoken on the phone three times with staff who have confirmed they are in possession of my Avios account number.

    • Daz says:


      They told me on Monday they have to manual add the points from your statement, but they won’t do it until you call them asking for it to be done.


  • Worzel says:

    Worzel says:
    2 December 2014 at 6:45 am
    Lloyds=Shambles=Best avoided!

  • Mark2 says:

    After the initial problems with receiving the invitations the applications and issue of the cards was quite efficient. I have had emails saying that the Avios are on their way.