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Why the Lloyds Avios credit card ‘refer a friend’ service is a joke

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Four weeks ago I wrote about the new refer-a-friend offer that Lloyds was offering on the Lloyds Avios Rewards credit card.

This was a decent deal.  You could refer someone for the card and they would receive 4,500 Avios points for signing up.  Given that there is usually no bonus on this card, it was a good incentive.

You, as the person making the referral, would also receive 4,500 Avios.

It was all very nice.  Apart from the fact that the Avios website was well and truly broken.

I tried to make a number of referrals over a number of days.  Only once did I ever receive the email.  Feedback from other Head for Points readers confirmed it.

I don’t know how difficult it is to write a piece of software that sends an email to an address you type into a box but I am guessing it does not require a PhD …..

And then, last Thursday afternoon, I received a massive flow of emails into my inbox.  Someone had unblocked the pipe and all of the emails I had triggered over the previous three weeks suddenly appeared.

I thought it was fixed.  Not that this helped much, since the people who were interested had already got fed up with waiting.

On Friday, I was asked for another referral.  I triggered an email but nothing arrived.  Nothing on Saturday either.  Or Sunday.  Finally, at 5pm on Monday, it arrived.  Just three days after being requested.

Until Lloyds / AGL can hire a 12-year old who is capable of writing a bit of computer code to automatically send an email, I would give the refer-a-friend scheme a miss.  You are just opening yourself up to hours of grief.


Want to earn more points from credit cards? – December 2022 update

If you are looking to apply for a new credit card, here are our top recommendations based on the current sign-up bonuses.

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

You can see our full directory of all UK cards which earn airline or hotel points here. Here are the best of the other deals currently available.

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable card perk – the 2-4-1 voucher Read our full review

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

Virgin Atlantic Reward+ Mastercard

15,000 points bonus and 1.5 points for every £1 you spend Read our full review

Earning miles and points from small business cards

If you are a sole trader or run a small company, you may also want to check out these offers:

American Express Business Platinum

40,000 points sign-up bonus and a £200 Amex Travel credit every year Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Capital On Tap Business Rewards Visa

10,500 points bonus – the most generous Avios Visa for a limited company Read our full review

For a non-American Express option, we also recommend the Barclaycard Select Cashback card for sole traders and small businesses. It is FREE and you receive 1% cashback on your spending.

Barclaycard Select Cashback credit card

1% cashback and no annual fee Read our full review

Comments (56)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Jono says:

    I’ve now been with them since August and still not see any Avios points posted to my account despite the fact I’ve got more than 7000 listed on my monthly statement as earned and I’ve spoken on the phone three times with staff who have confirmed they are in possession of my Avios account number.

    • Daz says:

      Jono,

      They told me on Monday they have to manual add the points from your statement, but they won’t do it until you call them asking for it to be done.

      Daz

  • Worzel says:

    Worzel says:
    2 December 2014 at 6:45 am
    Lloyds=Shambles=Best avoided!

  • Mark2 says:

    After the initial problems with receiving the invitations the applications and issue of the cards was quite efficient. I have had emails saying that the Avios are on their way.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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