I’ve nothing to add to the BA hacking saga, but feel free to add your comments here

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• Geoff Foster says:

  29 Mar29 March 09:09

  I had the e-mail last week and after contacting BAEC my password has been reset. Reading the comments this morning I thought I would check my account and lo and behold discovered it has been zeroed.

  My question is simple – how do I get my missing points back?

  • David says:

    29 Mar29 March 09:43

    I don’t buy this “accessed via a third party” line. I had two accounts hacked, both also on AW, one with a unique password. If other people with unique passwords who don’t use AW or other aggregation sites are also affected, the only logical conclusion is that BA themselves have been hacked, which would explain the communication vacuum.

    • YL says:

      29 Mar29 March 12:49

      I personally think that possibly many of our accounts were not actually affected, but their IT team got panic and decided to suspend all the accounts that have accessed via a third party site recently.
      I don’t think AW’s site was compromised, and I know many people who do not use AW have their accounts locked, but just out of curiosity, how many of you that use AW but still have your BA account intact?

    • Lady London says:

      30 Mar30 March 20:35

      + 1 David. It’s all too coy from BA. That third party reference is so obviously intended to point the finger elsewhere that I assume BA do have something to defend. I for one have more confidence in AwardWallet’s security than in most other sites.

• LadyP says:

  29 Mar29 March 11:50

  Account fine until mid-morning Friday when I successfully redeemed a 241. Biggish transaction & on completion the account was put to zero and I was locked out with reset password request. All worked and can log in, redemption still all there & booked but no residual avios – new transaction on account saying ‘ex-gratia – manual avios adjustment’. Incident shows this isn’t restricted to ‘password suspect’ accounts. They are zeroing out anything that moves. Slightly surprised not to have received any message at all from them. BAEC phone line acknowledges issues with message saying miles will be re-credited in next few days. Therefore planning to trust in the process for now.

• Fredrik says:

  29 Mar29 March 12:23

  My Lloyds Avios upgrade voucher expires 31 March and I was planning to book a flight this weekend. Unfortunately most of my Avios are now locked down by BA. I will try contacting Avios to ask for an extension. Anybody else in a similar situation?

  • Jason says:

    29 Mar29 March 15:59

    I’m sure if you can’t get to use the voucher, due to BA’s security issues, then you will be ok once the issue has been resolved.
    I’m not sure if it’s amex, or Lloyds, who issue the voucher and I would contact them just to let them know.

• Rob says:

  29 Mar29 March 13:37

  http://www.theguardian.com/business/2015/mar/29/british-airways-frequent-flyer-accounts-hacked

• Craig Vassie says:

  29 Mar29 March 14:43

  OT but hopefully helpful suggestion to anyone who uses the same password for different logins. I use a different COMPLEX password for every login. I keep all those passwords in an encrypted form in a free to download piece of software called Password Safe. I only need to remember the password for the “safe”. Versions available for both IoS and Android too. For an old nerd like me, with early onset Alzheimer’s, its an 11/10! Cheers to all.

• Nick says:

  29 Mar29 March 20:27

  On a different note, I was told today by a barclaycard supervisor that the free night Hilton voucher is generated after 4 weeks of hitting the £750 spend. It was always 6 weeks in past experience so maybe things have changed.???

  • Graeme says:

    29 Mar29 March 21:56

    I don’t think it took much more than a fortnight for me in Autumn last year.

  • Fenny says:

    30 Mar30 March 00:47

    Mine came pretty quickly last May. But that was before they switched to Barclaycard. I’d booked a bunch of hotels to hit the spend limit sometime between 22 April and early May.

• Dave says:

  30 Mar30 March 10:47

  Just a thought: ignoring the avios for a minute, I am a bit concerned that my account might have been hacked as it shows: 1) my address; and 2) when I am out of the country. Not good.

• Ross Parker says:

  30 Mar30 March 11:12

  The site will not allow me to rest my password. I request a password change, open the email, return to the BA site, insert a new password and then:

  “Reset password error
  Your password has not been reset. Please try again.
  [Back to home page button]”

  Anyone else have this?

  I have tried three times, same response.

  • Ross Parker says:

    31 Mar31 March 11:56

    Okay, I have solved this issue. The problem was that I was trying to enter a new password with an exclamation mark (!). It wasn’t accepting this, but neither was it telling me that this was the problem. So I only realised when I had worked through every other possible cause.

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