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BA offering home luggage delivery from London City from £15

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Following an initial trial, British Airways has fully launched its luggage delivery service from London City Airport.  This is available to passengers on all BA flights into City.

The service is very simple.

At any point until the departure of your inbound flight to London City, you can go the website (mobile enabled) and book in your luggage.

You do not need to do anything at London City.   You can simply leave the airport on arrival.  Portr will collect your luggage directly from the luggage carousel and deliver it to your home the same day.


The pricing is very reasonable.  East London is £15 for the first case with the rest of Central London (as far west at Shepherds Bush) £25.  The rest of London is £35.  Additional cases are just £5 each.

There is usually an additional £10 fee for ‘carousel collection’ – instead of making you drop your case at the AirPortr counter – but this is waived for British Airways Executive Club members of all tiers.  The fees disappears when you add your BAEC number to the box on the booking page.

This does not seem like a bad deal to me, in the right circumstances.  It would be especially useful if you were heading directly to work from the airport and did not want to drag your luggage along with you.  It may even be cheaper to use AirPortr (and take the DLR into work) then be forced into taking a black cab to the office because you have luggage with you.

You can find our more at the AirPortr website here.

Comments (10)

  • Nick Burch says:

    Anyone know how it works with customs? Admitedly there aren’t that many services on BA into LCY where customs can be that much of an issue, but there’s at least some…

    • David says:

      Actually most BA services into LCY do have the pontential to have customs issues, people could have originated outside the European Common Customs Area and connected onto the BA flight to LCY. Accordingly it will be LCY when they go through customs – if ending their journey.

      Plus of course JFK, GVA and ZRH directly.

      In practice, these services usually seem to work much like delayed luggage being delivered (in those countries that don’t make you go back to the airport). Customs will know it is a comerical operator removing it. It might be subject to greater scrutiny, but will invariably go though without much hassle.

  • I like the idea. The odd time my baggage hasn’t turned up at Heathrow I joke at the counter that at least I don’t have to carry the bag through London. LCY is close enough for me that I don’t mind hopping in a black cab but I guess it’s nice if I do need to go into the office first.

  • RIccati says:

    I have to say, so this third party must have access to confirmed BAEC numbers.

    To access the account one needs a password and username. Given the recent situation about unauthorised access to BAEC, one can wonder how does a hacker know a confirmed BAEC number to attempt a login?

    Oh, wait. BA gives the database, maybe a name and your home address to a third party, like Tesco or a small luggage delivery business (at least the number).

    • David says:

      Riccati – are you sure they check the numbers are ‘confirmed’ BAEC numbers? 😉

      I don’t think there is any reason to suspect they have a means to confirm accounts are open.

      And there is no way what so ever BA will be providing the numbers database, with or without names and addresses, to a third party. Zero chance. Quite apart from the privacy issue, it is commerically far too valuable.

      The most they might have is validation web service. However if they did (and I’m not sure that they do – a lot suggests they don’t) I would expect it to have far higher security than the login form on (requiring more pieces of data before validating)

    • BA and several other companies have data exchange agreements in place with third parties. Usually these also cover securing the information in-flight and at destination. A data sharing agreement doesn’t inherently make BA less secure, nor do they need to provide their entire database. They could have a secure interface that verifies numbers passed through to it.

  • Andrew says:

    How about the reverse, taking bags to the airport?

    This sort of luggage delivery service is ubiquitous in Japan.

  • Fenny says:

    Well, I suppose I could have it delivered to a mate’s house and pick it up some other time.