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EXCLUSIVE: Aspire (Servisair) to operate the ‘Priority Pass’ Terminal 5 lounge

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I have been told by a well-placed source that the tender to operate the new independent lounge in Heathrow Terminal 5 was won by Swissport / Servisair.

Despite the word ‘exclusive’ in the headline, I should stress that this story remains unconfirmed.  I asked PR contacts at both Swissport and Heathrow to comment –  Swissport said “At this current time I am unable to comment with regards to your question” and Heathrow told me “We will be putting out a release updating on lounges at Heathrow on 13 April” (EDIT, 13th April – which was actually about the new Singapore Airlines lounge).

My understanding is that the lounge will be an Aspire lounge.  This is brand that Swissport has been using on its refurbished Servisair lounges which are now operating at Belfast, Birmingham, Bristol, Edinburgh, Liverpool, Gatwick North, Manchester T1 and Newcastle.

It will be situated by Gate 18 / 19.  This means that it will be underneath the Galleries South complex (Gates 18 / 19 are around the corner as you go past Paul Smith and past the escalators that take you up to Galleries South).

Aspire lounge Edinburgh 1

This is the review I published of the newly refurbished Edinburgh Aspire lounge (photo above) last year.  It doesn’t look at all bad, although it is a bit more mass-market than the Plaza Premium lounge in Heathrow Terminal 2.

I believe that the lounge is due to open this year but that is still to be confirmed.  Of course, it is still to be confirmed that Aspire will be operating it and that it will be down by Gates 18/19!

Aspire lounges are generally accessible with both a Priority Pass (which can be purchased outright or which comes free – with unlimited free visits – with an Amex Platinum) and with Lounge Club passes (two free visits come with Amex Gold).  We need to wait and see, however – it may be that opening it up to both Priority Pass and Lounge Club causes overcrowding.

The winners here are BA Executive Club members who were worried about not retaining Silver under the new tier point system which starts on April 28th.   It looks like you will be able to retain some sort of lounge access in Terminal 5.

The other winner is American Express which will see a surge of interest in its Platinum and Gold charge cards once the new lounge opens and the access rules are confirmed.

British Airways will win a bit and lose a bit.  Some non-status passengers with a Priority Pass who fly other airlines because they operate from terminals with a Priority Pass lounge may come back.  This will be offset by people who decide not to chase BA status now they realise they can get Terminal 5 lounge access anyway.

You will even be able to collect Lounge Miles when you visit – even with a Priority Pass – and earn £5 of shopping vouchers for every seven stamps.

(EDIT:  August 2015 – the lounge is now open!  If you are planning to visit the Aspire lounge and do not have a Priority Pass, your best option is to book in advance and guarantee admission via the Aspire website here.)

Comments (21)

  • Andy Stock says:

    Hopefully it will be like the new Aspire Lounge at AMS

    • Rob says:

      Visiting that in June – food is meant to be much better than BA lounge opposite!

    • CV says:

      I used that Aspire lounge in December. Construction work was still ongoing in the terminal, the result was the most bizarre walk to a lounge ever – must have walked for about 100m along a temporary footway on the roof the of the terminal building! Everyone on the walkway was confused/bemused by the whole thing. Worst bit was the guy at reception who was told he was at the wrong lounge! Talk about a wasted walk.

      The lounge was ok, but not up to the standard of No. 1 Traveller. Didn’t see any decent food at it and wished i had checked out the BA lounge, looked shiny and new from the outside.

  • Simon R says:

    Just under a fortnight ago I was on a stag ski party in the ‘Northern’ group flying Easyjet from Liverpool to Geneva. We (11 of us) got in the Aspire Liverpool Lounge from Airport Angels/Priority Pass and the +1s. The drinks on offer were fine. There were snacks but the only food on offer were small one third sized bacon baguettes and there were only 4 on offer when we arrived. The extremely friendly lady on reception/running the show was completely out of her depth.

    Coming back from Geneva the offering in lounge we went to was fantastic and put Liverpool to absolute shame.

  • […] those who missed this story two weeks ago when I had it as a Head for Points exclusive https://headforpoints.com/2015/04…inal-5-lounge/ …. Heathrow confirmed today that an Aspire (Servisair) lounge will open in T5 in the Summer. I […]