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Servisair / Aspire devalues the Lounge Miles loyalty scheme (but it is still worth it)

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Airport services company Servisair operates a number of independent airport lounges across the UK under the Servisair and Aspire brands.

You are most likely to have come across them if you have a Priority Pass card for free airport lounge access (this is a perk of American Express Platinum cards, for example) although you can also pay to use them on a per-visit basis and some airlines also use them for their passengers.

In 2012, Servisair launched LoungeMiles, its own loyalty programme.  The card has now suffered its first devaluation.

LoungeMiles

To join LoungeMiles, you simply need to pick up a card next time you visit a Servisair or Aspire lounge and get it stamped.

If you collect five stamps, you can claim a voucher for a free lounge visit.  Nothing has changed here.  However, you now need to collect seven stamps – not five – in order to exchange your card for a £5 Amazon (a new partner), John Lewis, M&S, Boots, The White Company or Debenhams gift voucher.  There are also some restaurant redemption options.

Over the last couple of years, Servisair has invested heavily in the Aspire-branded lounges.  Our review of the Aspire lounge in Edinburgh shows how far they have come.

These are the UK airports where you can collect LoungeMiles stamps:

Aberdeen – Servisair Lounge

Belfast City – Aspire Lounge

Birmingham (Terminal 1) – Aspire Lounge

Bristol – Aspire Lounge

Durham Tees Valley – Servisair Roseberry Lounge

Edinburgh – Aspire Lounge

Humberside – Servisair Lounge

Inverness – Servisair Highland Lounge

Liverpool John Lennon – Aspire Lounge

London Gatwick (North Terminal) – Aspire Lounge

London Gatwick (South Terminal) – Aspire Lounge

London Heathrow (Terminal 1) – Servisair Lounge

London Heathrow (Terminal 3) – Servisair / Swissport Lounge

London Luton – Aspire Lounge

Manchester (Terminal 1) – Aspire Lounge

Manchester (Terminal 2) – The Styal Lounge

Newcastle – Aspire and AspirePlus Lounges

Note that you can no longer collect stamps at Servisair or Aspire lounges outside the UK.  You also cannot earn stamps at the Cardiff and Glasgow lounges because they are not directly owned by Servisair.

Servisair has sent me a Q&A about the changes to the scheme which should answer any queries you may have:

Can I still use my old card?

Yes – we will still accept and honour the old LoungeMiles cards if you have already begun collecting.

Can I ask for a voucher from the retailers on the new card if I have a completed old LoungeMiles card?

No – you can only choose from the brands listed on the card that you possess.

Can I use the old LoungeMiles card to gain free lounge access instead of previously sending the card off in the post for a lounge access voucher?

Yes – just make sure all your details are completed and hand your fully stamped LoungeMiles card to the participating Lounge reception on arrival.

Do I get one stamp per person in my party?

No – as before, each person must have their own card, but each person in your party can have a stamp on their own LoungeMiles card.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (September 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges. The card has a sign-up bonus of 60,000 points which is a special offer running to 2nd November 2021.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and a special 30,000 points sign-up bonus until 10th November 2021.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (13)

  • SingingDwarf says:

    Can you collect the stamps for ‘free’ visits via Priority Pass, or only paid visits?

    • Olivula says:

      Yes

    • Alan says:

      Yep, no issue at all 😀 So on the old scheme you were effectively being paid £1 a time to visit the lounge!

      • SingingDwarf says:

        Interesting! What happens if you have a stock of the old cards I wonder – will they still be honoured?

        • czechoslovakia says:

          Got 3 full cards sat here. Suppose they cant say anything if I just send them off? I imagine no new cards will be issued with 5 stamp spaces.

        • Alan says:

          I’m pretty sure they’ll still honour the existing cards, although I’m not sure how long for – I’ve got a couple of blank ones (they always sent new ones out with the voucher) so am going to keep using them for now!

    • N says:

      And can you also collect stamps if the airline uses it as their lounge?

  • Andrew S says:

    If you are a lowley BA silver card holder, Aspire is the only place for morning unlimited bacon baguettes at gatwick.

  • Felix Flyer says:

    I seem to recall the stamps had an expiry date? I can’t check mine as I am away but I have 4 stamps on mine and not sure when I. will get the 5th

  • Rob says:

    Swissport has sent me a press release about these changes so I have copied the Q&A section into the original post and swapped over the image for the new-look card.

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