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Your profile is only 87% complete ….

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If you have logged on to recently, you will have seen this message:

Your profile

My profile, it seems, was only 87% complete.   How could this be after 25 years of flying with British Airways?!

Obviously not wanting to appear unhelpful, I went into my profile to have a poke around.  I was missing my home telephone number so I slotted that in.

91% complete now ….

That still wasn’t enough.  The address section was missing a County, because I live in London.  Line 3 of my address was also missing, because my address does not have a 3rd line.

I made one up anyway.  This crashed the website, however many times I tried, so I gave up on that one.

I had no seating preference in my account.  This is because I prefer an aisle on short-haul and a window on long-haul.  I set it to aisle.

95% complete now ….

Then I got stuck!

The final 5% can ONLY be obtained if you select a special meal!  If I am to get to remove the annoying ‘your profile is not complete’ message, I need to face a lifetime of diabetic, gluten free, lacto ovo vegetarian (whatever that is) etc food …..

It may, of course, be an improvement.  I have friends who purposely select special meals on short-haul because they are invariably better than the standard food.  I don’t want to take the risk though!  It looks my profile is doomed, never to be 100% complete …..

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Comments (29)

  • Graeme says:

    My address section was on 88% though filled in correctly. After many attempts to get to 100% what worked was to split the number and street onto two lines, i.e. first line: 29, second line: Acacia Road. Then for line 3, also not mandatory, I used my London district Tooting, and for county/state Greater London. Finally 100%!

    • Fenny says:

      Number only on first line was what caused all my problems. Make sure you keep a note of it for later issues. If it’s a common thing, then the Customer Service people ought to know about it.

  • Jon says:

    Still there for me. “100% of your profile is complete, please update your profile so we can improve the quality of service we provide you.” D’oh!

    On the subject of poor user experience (you’d really think a company of BA’s size, whose business is heavily reliant on its web site, would hire in some top-notch expertise in that area, but evidently not), does anyone else get the Company Travel nav menu auto-expanding every time you login and every time you navigate anywhere within the Exec Club section? Incredibly annoying. (I don’t have an On Business account incidentally).

    And does anyone know of a way to change your frequent flyer number on a redemption booking, that doesn’t involve a detour to the Finnair web site? 😉

  • Think Square says:

    Sort of related – every time I log in, I get a big red banner telling me “Sorry, these flights have been cancelled:” for two upcoming US Airways flights that have already been rebooked. I can’t find any way to tell it I’m happy with the changes.

    • John F says:

      Same for me,(US Airways ORD-CLT-TPA in November) even though flights have been rebooked and confirmed the original “sorry message” remains, actually it was only a time table system update, all flight numbers, seat allocation and times are the same,(I spoke with an agent at BA and they removed the original flights that appeared crossed through but said the sorry message would remain) and on the 100% profile issue mine went to 100% when I booked a meal for my flight to Seattle end of April, (made sure of the beef )

      • Pol says:

        Me too. Cancelled my Washington – Miami flights and suggested a rebook 10 mins later. Wouldn’t let me accept changes online so I spent 40 minutes on hold to talk to somebody at BA’s Indian call centre. Said they’d fixed it but still showing as cancelled!!! This is the first time I’ve dealt with BA after years of flying Virgin and I must say they’re not convincing me to make the switch!

        • Alan says:

          Sadly the warning message not disappearing is a new thing, however I’ve not once managed to rebook online (especially as sometimes it suggests the longhaul flight out of London is rebooked to one *before* the domestic connecting flight appears!) and have always had to phone them up. If they sorted their website they wouldn’t then have such big queues on the phone lines!