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Your profile is only 87% complete ….

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If you have logged on to ba.com recently, you will have seen this message:

Your profile

My profile, it seems, was only 87% complete.   How could this be after 25 years of flying with British Airways?

Obviously not wanting to appear unhelpful, I went into my profile to have a poke around.  I was missing my home telephone number so I slotted that in.

91% complete now ….

That still wasn’t enough.  The address section was missing a County, because I live in London.  Line 3 of my address was also missing, because my address does not have a 3rd line.

I made one up anyway.  This crashed the website, however many times I tried, so I gave up on that one.

I had no seating preference in my account.  This is because I prefer an aisle on short-haul and a window on long-haul.  I set it to aisle.

95% complete now ….

Then I got stuck.

The final 5% can ONLY be obtained if you select a special meal.  If I am to get ba.com to remove the annoying ‘your profile is not complete’ message, I need to face a lifetime of diabetic, gluten free, lacto ovo vegetarian (whatever that is) etc food …..

It may, of course, be an improvement.  I have friends who purposely select special meals on short-haul because they are invariably better than the standard food.  I don’t want to take the risk though.  It looks my profile is doomed, never to be 100% complete …..


how to earn avios from credit cards

How to earn Avios from UK credit cards (August 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards:

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

We also recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (29)

  • John says:

    My profile was at 95% for a couple of weeks and has now changed to100% with no further input from me.
    John

  • Matt says:

    The BA website is getting more and more frustrating. I have been trying to change th address linked to my Avios account for over a week and keep on getting an error message when I try and it doesn’t update. I also noticed the % complete point too, such bad UAT – BA should be embarrassed.

    • Bob says:

      The website really is a technical minefield and rarely does the things it should.

      I informed BA of a problem on the booking page. Advertised a CW upgrade and when selected, upgraded to WTP. It was obviously a mistake as priced at €211 but I’m sure not everyone would notice and then expect CW. This seemed to be triggered as the return was with AA and the only upgrade option on the return leg is business.

      They have yet to fix the problem which would likely form part of the contract with the buyer and they could reasonably expect CW as advertised as the class of travel.

  • Cheshire Pete says:

    Yes, mine was 97% now 100% suddenly. Again no special meal was set.

  • Physci says:

    Do keep up Raffles, this was fixed by BA a few days ago (mind you there are plenty of other IT related things they should also fix!)

  • Liz says:

    All my passport information went missing a few weeks ago! Gone back in today to change my meal info back to ‘none’ today – thanks for the info. On another note my first Iberia Plus points have just posted after buying a case of wine last month – 480 + 500 bonus avios!

  • Rick says:

    It was fixed yesterday. Bad timing. 🙂

  • Fenny says:

    BA’s IT is a pile of penc. It took me an hour the other day to work out exactly what they had as the first line of my address (which hasn’t changed in 15 years) so that I submit the form to change the email address on my account in order to allow me to log back in after the “hacking” incident. For 2 weeks, the Customer Service staff said the IT team were looking into it and would get back to me. the term “Epic Fail” is now firmly lodged in my mind and I couldn’t give a toss whether my profile is complete.

  • Fenny says:

    The meal choice doesn’t allow for “I’d like something vaguely tasty and appealing by I’m allergic to sea food and prefer not to eat eggs I haven’t cooked myself”.

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