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My review of the InterContinental Abu Dhabi hotel – it is good news and bad news

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This is my review of the InterContinental Abu Dhabi hotel.

Last time I was in Abu Dhabi I had a very pleasant time at Jumeirah at Etihad Towers which I reviewed here.  This was going to be a little different.

I was unlikely to get to the hotel before 2am and I needed to be back at the airport for around 5pm.  A guarantee late check-out was therefore top of my list and this is a benefit of the InterContinental Ambassador programme which I discuss here.

I could also have got a guaranteed 4pm check-out by using American Express Fine Hotels & Resorts (an Amex Platinum benefit) to book at one of their participating properties.  However, since I also wanted to trigger my 80,000 bonus points from IHG’s Accelerate promotion, the InterContinental Abu Dhabi (click here for the hotel home page) seemed the best choice.

InterContinental Abu Dhabi review

Etihad gave me a free chauffeur drive as part of my redemption so that was quickly sorted.

Things started to go wrong on arrival, with no-one on the door.  It clearly wasn’t beyond me to open the hotel doors and find the reception desk but it wasn’t a good start.  (I could make my own bed as well if necessary but, to be frank, I prefer not to in a hotel!)

InterContinental Abu Dhabi review

Check-in was enthusiastic, I couldn’t fault that.

We then got to my ‘guaranteed’ Ambassador upgrade.  I had been upgraded to a room on the Club Lounge Floor.  Except, erm, I wasn’t allowed to use the lounge.

So, erm, what benefits exactly did I get from this?  Tricky one.  To be honest, it wasn’t clear.  Perhaps you don’t get a bathrobe in the standard rooms – that is often the only difference between an executive room and a standard one, bar the lounge access!

In practical terms, it made no difference.  It was 2am and I wasn’t going to be around much.

Here are a couple of shots of my room.  It was perfectly acceptable although it had not been refurbished for a while.

InterContinental Abu Dhabi review

and

InterContinental Abu Dhabi review

Next morning, however, I DID get annoyed when I headed down to breakfast.  In what is theoretically a major business hotel, you expect certain things.  You expect, for example, to head downstairs and be met with a relatively calm dining room where you can eat, perhaps catch up with a newspaper and – if on business – prepare yourself for the meetings or negotiations ahead.

What I didn’t expect was to find 200 package tourists in the breakfast room, taking every available seat and creating substantial backlogs for food.

It seems, with Abu Dhabi suffering from an over-supply of high end rooms, that the InterCon has plunged downmarket.  I should have seen this coming, to be honest, since a week earlier I had actually spoken to someone who had just returned from a holiday in Abu Dhabi – staying at the InterContinental.

The hotel appears to be dumping its rooms in the package holiday market.  What this meant, in reality, is that I was one of only a handful of people in the hotel paying the advertised rate.  I still got a rubbish upgrade.

I was even more annoyed that they had refused me Club access, since that would have been an easy way to keeping genuine business travellers away from the package tour hoards.

After breakfast, with a couple of hours to spare after catching up with HfP developments, I walked over to the beach.  This was quite impressive.

InterContinental Abu Dhabi review

You need to take a 3-4 minute stroll along the marina to get to the hotel beach club.  Once there – and access is free to guests – you will find a couple of family-friendly pools, two restaurants, a gym and a beach with more than enough sun loungers.  The effect is spoiled by the view from the beach – it is not open sea as there is a man-made spit of land about 200 feet ahead of you which looks like it will soon be developed – but for a city hotel it is not bad.

InterContinental Abu Dhabi review

For a family, it is a better option than Jumeirah – although that is a classier option overall, and their beach is directly outside the hotel.  I should also mention that the InterContinental has an additional outdoor pool in the main hotel if you don’t want to walk to the beach club.

I was in the beach club for a couple of hours, which included a painfully slow restaurant lunch despite a very small number of customers.   At 4pm I checked out and headed back to Abu Dhabi airport for my Qatar Airways First Class flight to Doha.

Can I recommend the InterContinental Abu Dhabi?  Not really.  If you want a business hotel, you will be substantially happier at the Jumeirah.  If you want a resort for a family holiday, there are resort hotels on Yas or Saadiyat Island that will serve you better.  It might work for you if you are on business but you know you will have a lot of down time, as the beach club has more options than the Jumeirah beach and pool area.  Apart from that, though, I see no real reason to return.

You can find out more about the hotel, and book, on this page of the InterContinental website.


IHG One Rewards update – August 2022:

Get bonus points: IHG One Rewards is offering bonus base points on all cash stays between 18th May and 31st August.  You earn double points on your 2nd to 5th nights, triple points on your 6th to 14th nights and quadruple base points from your 15th night. Our full article is here. Click here to register.

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Comments (63)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Brian says:

    I often think that upgrading status members to Club rooms, but not giving them lounge access, is a bit pointless. As you say, there is often little difference between, say, a Superior Room and a Club one, so the poor impression created by them saying ‘We’ve upgraded you to Club, but you can’t use the Club’ is worse than if they simply left you in the original room. But it happens quite a lot with IHG – another example of them having no clue how to treat status members.

    • Sebastian says:

      I totally agree with this, as a Spire Ambassador you would imagine Club access is a guarantee, not a possibility based on the managers decision whether to give you a club room and also decide to give you access.

      For me personally, lounge access is my number one benefit that I look for in a hotel reward programme before room upgrades and late check-out, since it saves me so much money and it’s a lot more relaxing. This consequently means I stay at Hilton brand a lot, or Sofitel since as a Hilton gold/diamond and Accor Plat, I know when I turn up I am going to get recognised.

      Additionally, are InterCon hotels any better than Waldorf/Conrad/Sofitel? I ask as some have mentioned they are but in my experience the WA in Versailles beats InterCon Paris and the Sofitel Budapest is par with InterCon Budapest. I know I am working off a small sample, so anyother comparisons would be nice.

      • Rob says:

        In general, a flagship InterCon will beat a Waldorf-Astoria and should match a Conrad – but all chains have good and bad hotels. The IC Frankfurt struggles to beat a new Holiday Inn.

        • Sebastian says:

          Hi Rob, could you and/or anyone else provide a comparison between IC v WA Rome, IC v Conrad v WA Beijing, and IC Dubai v WA Beach Dubai v Conrad Dubai? I ask as those are places I am defiantly fitting in during 2016, while I am most likely also doing Vegas and San Fran.

          • Brian says:

            The location of the IC in Rome is more central…If you’re somebody who likes walking around cities – and you should do just that in Rome – then the IC is a better choice than the WA, I’d say. Though you might also look at the new Indigo, which is possibly in an even better location.

          • ian says:

            in my experience, the only reason to stay at the ic rome is its superb location, at the top of the spanish steps. the reception area is small, our pointbreaks reward night room was tiny, the plumbing dodgy (there was a notice to be careful of the very hot water) and there was a €10 charge if we wanted a kettle.

      • JQ says:

        I’ve never received lounge access despite getting “upgraded” since becoming IHG Plat then Spire. I don’t really care about the room since it’s just for sleeping.

        Since becoming Spire the only bonus has been 300 points at an HIEx which I would have gotten as Plat anyway.

        In contrast, matching to Hilton Diamond has already got me 6 free breakfasts and 8 bottles of water that I didn’t need to buy from overpriced tourist shops, as well as 10000 extra HH points on points/cash stays (not sure exactly why but not complaining) – which they didn’t actually need to give me as I had already booked these stays before the status match!

  • PGW says:

    I booked the Club rate so access wan’t an issue and I found the lounge was small but the service standards were high. It’s very disappointing when the upgrade doesn’t allow access. I agree that the main restaurants are overcrowded with budget groups and locals who aren’t staying at the hotel.

    If I had lots of points to spend I would probably return but for me there are better options in that area.

  • Mike says:

    Agree with the comments re: Intercon (and Hilton, Sheraton, Meriden and Rotana are all about the same). More telling is “why stay in Abu Dhabi?!” Can see the place in a day…then go to Dubai where it is more lively! (Understand your trip was just a very short one, so makes sense as a transit to stay….having said this, we are transiting via AUH in March and still prefer to take a 45 min drive to Dubai for the overnight stay!)

    • Nick says:

      Try the fairmont. Opposite the grand mosque if you wanted a trip there (free courtesy bus for guests). We had a week there in April stayed in a gold view room giving lounge access. All in all superb hotel excellent staff and unbelievably nice buffet style food.

      Considering I so nearly booked the jumeriah beach Im not all disappointed and would recommend it in a heart beat.

      Funnily enough I looked a the intercontinental yesterday as part of a package deal and thought that’s cheap I wonder why looks a nice hotel. Then lo and behold I looked on trip advisor and today is a review…. I guess you get what you pay for!

  • Jason says:

    Raffles

    Can you recommend a hotel in AUH, for an overnight stay before travelling to Dubai, for 2 adults and 2 children.
    Our flight lands at 1am and it seems a bit silly paying Dubai beach front prices for 7 hours sleep.

    • plastikman says:

      If you are looking for a loyalty-aligned choice – the Hilton Capital Grand is just fine, inexpensive and a short cab ride away – it’s about half way between the main airport and the downtown area. The pool is decent for a morning swim. It’s also very near Sheikh Zayed Mosque which is well worth an hour in the morning before you head off into the desert.

      • Rob says:

        Tempted to agree, no need to drive all the way in. The Yas and Saadiyat Island beach hotels are also between the city and airport – although no point paying a beach premium if you won’t have time to use it.

    • Concerto says:

      Try the Traders, which I found quite nice with a good location nearer the airport than downtown and its own private beach. It was a Lonely Planet recommendation and was not too expensive.

    • Mike says:

      Stay at the Premier Inn. Very good hotel – attached to the terminal and only a few minutes walk. No need for the breakfast option – get something in the morning from McDonald’s or Costa or one of the other places in the terminal area. Rooms are comfortable although basic. But for a nights sleep, it’s fine. There is a decent gym and pool as well. If you need to rent a car, the hotel has a deal with a local company that will bring the car to you and it’s much cheaper than the main car rental agencies. For the price, you can get 2 rooms.

  • Simon says:

    Had a great holiday at the Ritz Carlton in Abu Dhabi last December with our 2 young kids. Superb rooms and service, right opposite the Grand Mosque. Yes AD doesn’t have the “atmosphere” of Dubai (TOWIE rejects and fake Rolexes), but if you want guaranteed winter sun and a lazy luxury family holiday it fits the bill perfectly.

  • Mrs_fussy says:

    Not good news ! We are due to stay there first few days of January. Dividing our stay between this and Al Qasr
    Can guys recommend any good hotel near city centre with access to the beach – looked at Ritz & Fairmont but not sure if there is a beach

    • Rob says:

      Wow, that is going to be a massive difference in hotels!

      Emirates Palace is the obvious downtown Abu Dhabi property, or look to Yas or Saadiyat Island. You will get better beach there too.

    • Simon says:

      The Ritz Carlton has a beach (all be it looks across at another piece of land, and is more a creek than an ocean). But that is often the case in Dubai/AD. The Yas Viceroy looked great but it overlooks a motor racing circuit, and they have plenty of track days there, so didn’t want to risk the noise issues that will bring.

    • Nick says:

      The fairmont has a beach small but perfectly clean daily every morning. It’s weird I would swim in the pool look over the river at the ritz and think wow looks great. Then I’d realise where I was and then think even bigger wow! Can’t recommend the fairmont enough.

  • CV3V says:

    It’s Wednesday, and Rob is having a bit of a whine 😉

  • Dean says:

    Do you think there will be a post Xmas ihg sale? Wanting to book some dates for accelerate 2016

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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