British Airways started trialling a new service last week.
If your flight is taking part, you will be automatically checked in six hours before departure.
Your boarding pass will be generated and sent to you to by email – whether you like it or not.
This will not, for many people, go down very well.
Many travellers like to check in at the airport because it allows them to change their seat. If you have BA status and have picked your seat in advance, there is no benefit to checking in early if you would prefer a better seat. A lot of passengers on flexible tickets will cancel close to departure which means that good seats can become free.
If you don’t have BA status, it is also possible that the BA computer will select a bad seat for you. It is not possible for BA to know your preference from what may be a poor selection – a middle seat near the front or an aisle seat next to the toilet?
Checking you in will also make it more complicated to get a refund for your ticket if it is flexible and you later choose to take a different flight.
This is just a trial of course. It is possible that a majority of customers appreciate the service. I get a feeling that it is a solution to a problem which did not really exist, however ….
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