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Review: My Lounge at London Gatwick’s North Terminal – how I ended up in the hipster lounge

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This is my review of My Lounge at London Gatwick’s North Terminal.

This is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.

Did I say I wanted to have a bite in the lounge?  Well that is literally all I could have had anyway …..

The lounge situation at Gatwick’s North Terminal has been an issue ever since BA and easyJet started moving their flights around.  The BA lounge at the North Terminal is gone in preparation for the January 2017 move to the South Terminal, but this still means that there are another 10 months to go until the switch.

Rob asked me to have a look at the No 1 Traveller lounge (the designated replacement lounge for BA passengers) to check if the lounge is really overloaded.  And, even at 6am, I would say YES.

I didn’t even get to go inside.  I was told at the desk that No 1 was already full and was strongly encouraged to use the adjacent My Lounge instead. As I’d never been to this lounge before and just wanted to sit down, I decided to give it a try. Rob has covered this lounge before and you can read about his thoughts here.

The lounge is owned by No 1 Traveller and can be booked online in advance for £20 per adult and £10 per child which also gives you access to the premium security channel at Gatwick. Priority Pass and Lounge Club cards are also accepted.

I must say if I had been at the airport with friends in the evening, My Lounge could have actually been fun. After all there is table football and a Playstation:

My Lounge Gatwick North review

But as I was there in the morning, I was not really in the mood for either.  Let’s ignore the fact that the coffee cups were take-away paper ones, the cereal bowls were made of cardboard, and the cutlery wooden.

My Lounge Gatwick North review

The breakfast buffet included porridge, cereals, yoghurt, some fruit and pastries – the latter tasting horrible, which didn’t justify me eating a bunch of empty calories. On the bright side the cereal mix contained linseeds.

My Lounge Gatwick North review

Not that I drink at 6:30 in the morning – unlike Rob, who is apparently happy to knock back Krug with his cornflakes – but the bar looked a bit sad and the wine was Yellow Tail…

My Lounge Gatwick North review

The wifi was super slow – and it got worse as the lounge got busier. Most people looked a bit out of place and many were wondering about the absence of proper crockery – aren’t we all a bit spoilt?

Next time you are at Gatwick and are being asked which lounge you’d like to use, think about whether you need food or a seat and then choose No 1 Traveller or My Lounge respectively.  That isn’t a great choice to have to make but that is effectively the one I was offered.

No 1 is currently converting the old Delta lounge, one floor below the current lounge, into a new version of its Clubrooms product.  (Rob reviewed the Gatwick South Clubrooms here and was impressed.)  This is due to open in early April and will hopefully free up some capacity.

However ….

All of this was before I saw the ‘lounge’ at Bordeaux Airport the next day on my way back to London and I wished for My Lounge to re-appear.

In order to get access to the Bordeaux lounge you need to go to one of the two cafes after security and exchange a paper ticket which you received at the BA desk for a door code. Once you’ve opened the door, you find yourself in this room:

bordeaux lounge


bordeaux lounge 2

A bit disappointing, to put it mildly, and not just food and drink wise. In order to use the wifi you have to sign up via an e-mail – a bit pointless when you are not roaming!  At least there were enough seats and tables.

The airport itself is really small and has only got a small duty free shop and two cafes. However, don’t let this put you off Bordeaux as the city and the new InterContinental are lovely – I will write more about this on Tuesday.

Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (March 2023)

As a reminder, here are the four options to get FREE airport lounge access via a credit card:

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Plaza Premium, Delta Air Lines and Eurostar lounges.  Our American Express Platinum review is here. You can apply here.

American Express Business Platinum

Crazy 120,000 points bonus (to 30th March) and a £200 Amex Travel credit every year Read our full review

If you have a small business, consider American Express Business Platinum instead.

Until 30th March 2023, the sign up bonus on American Express Business Platinum is increased to 120,000 Membership Rewards points – click here. T&C apply, see the application forms for details.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £20.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (23)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Craig says:

    The situation is a joke to be honest – BA need to sort something out as you can’t move in the lounges at Gatwick right now.

    I complained and BA have said they’ll pass my feedback on…

  • Ed says:

    Certainly wouldn’t pay any money to access these lounges, be better spending the cash in bar / restaurant in the terminal

    • blinky says:

      £12.50 to get in? (£20 minus 750 Avios.)

      Just grab a few beers etc, a snack, some wifi – then you have saved money.

      • TGLoyalty says:

        Depends really like you say it’s hardly a lot of money if you just want a few drinks and a snack, which would do me 8 time out of 10. Real issue is if you’re looking at it as a place to relax and do some work/reading before a flight in comfort then sounds like you really haven’t got the experience you were expecting.

  • Peter says:

    I wonder which lounge Cathay will use at LGW later this year

    It’s also a point to note that EK us BA T3 lounge until the renovation is/was done it’s a shame the don’t open the LGW lounge to BA passengers

  • Roger Everitt says:

    Well the lounge at BOD looks pretty awful, but then have you ever experienced the Biili Terminal at BOD? Thats what you get with Easyjet and Ryanair. Now that really does come as a shock to the system!!


    • General Mayhem says:

      Is it as bad as the Ryanair departure lounge at Budapest? That really is modelled on a cattle shed.

      • blinky says:

        That’s not a departure lounge. BUD airport and the lounges are excellent – everything is [relatively] very new & shiny, plus it never gets very crowded. They are now coping with rather more passengers than when Malev went bust but I think when the new terminal was built they were expecting a steeper growth curve in passenger numbers. So there is plenty of redundant capacity.

        What you are describing is the holding area after flights have been called – it is, as you say, just a big ‘shed’ but at least you don’t get rained on & I think it is preferable to being put on a bus. Not as good as (say) BA’s terminal walkway but I guess cost comes into it.

  • Big Al says:

    I’m quite a fan of No. 1 at north. I have never had any of the delays I have had at the south terminal. Food tends to come within 10 mins and generally decent service. Yes, it’s always a bit busy but gives off more of a constant stream of people than the galleries lounges where people seem to be stuck in for the long haul. Bordeaux on the other hand is by far the worst lounge I have ever been to. Neither time I was there they had even bottled water.

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