Bits: get 7,200 Avios with any Dyson product, random thoughts on BA cabin crew
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News in brief:
Get 7,200 Avios with any Dyson product
Due to a glitch, Tesco Direct is accidentally giving away 3,000 Clubcard points on Dyson products until tomorrow (Wednesday). It will drop down to 2,000 Clubcard points after that.
A few thoughts on BA cabin crew
We flew back from Dubai in First Class on a BA 777 yesterday. I won’t be reviewing that flight although I will be covering the new Dubai lounge and Concorde Room bar later in the week.
I don’t normally write about cabin crew when I review flights, because it is easy to get a disproportionately good or bad one. You can review a seat based on one flight but I don’t believe that you can fairly critique cabin crew on the same basis.
What I did realise yesterday, however, is that the Britishness of the BA crew is a key part of the appeal of the airline. I have done a lot of flying on Qatar, Etihad, Turkish and Emirates over the past year and the multinational crews have generally been very good – although you are never 100% confident that you will receive what you request.
However, yesterday my 4-year old and I had a woman called Georgia looking after us. She was mid-20’s, Home Counties accent but with the additional ‘yeah’ and ‘gonna’s of her generation, and genuinely good at her job. There was a marked difference between her and the average Middle Eastern airline cabin crew member – mainly because she was able to be herself.
I would never choose an airline primarily on the basis of its crew, but I did realise yesterday that BA and Virgin do still have the ability to gain a competitive advantage if they recruit the right people and train them well.
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