Bits: Hilton cutting UK Diamond benefits, cheap InterContinental London 02 nights

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• Simon Schus says:

  26 May26 May 07:22

  Also, I thought water was a published benefit of Diamond and Gold across the Hilton brand rather than a UK-specific benefit that they could alter.

  • Andrew (@andrewseftel) says:

    26 May26 May 07:47

    It’s a silver benefit!

  • Alan says:

    26 May26 May 07:55

    Indeed so, this sounds like an individual property just trying to play fast and loose with the rules rather than a widespread change.

    • Dan says:

      30 May30 May 23:14

      I’m finding more and more that properties are so different with their rewards. The most generous was Hilton Newport South Wales. They always gave drinks voucher, small bottle of wine in room, 2 glass bottles of water in room (small), nuts, sweets, full breakfast and personal letter from manager. Even sometimes fruit basket. Just been bought by Celtic Manor Resort though unfortunately.

      Some hiltons don’t even leave water any more let alone the above.

• gs says:

  26 May26 May 07:53

  Wasn’t aware that i ought to receive a drink voucher or a “basket”? Is this at all Hilton properties in the UK or only those that don’t have an executive lounge?

  • Brian says:

    26 May26 May 08:36

    It seems it’s at the discretion of each hotel. The Hilton Strathclyde outside Glasgow is fantastic for the little extras. Rates are inexpensive and the breakfast is much better than many more expensive hotels, includes hot muffins e.g. Nutella. Also gives drink vouchers and two room snacks e.g. nuts, jelly beans.

  • CV3V says:

    26 May26 May 08:45

    I have done 5 Hilton stays this year as Diamond and only once, at DT Dunblane, received a drinks voucher and snacks. This was made more surprising as the booking wasn’t direct with the hotel and i had called to ask them to add my Honors no.

• Nick M says:

  26 May26 May 09:15

  That’s frustrating if true… Our next stay is 1st June!

  I gained Diamond through a status match, but since then have always looked at Hilton properties as a first port of call… The benefits presumably cost very little in the grand scheme of things – even for an infrequent traveler: having a reasonable chance of being upgraded and not paying for breakfast makes Hilton a more interesting option even if slightly more expensive than a suitable alternative

• Barnaby100 says:

  26 May26 May 09:20

  The only hilton I can think of that gives drinks vouchers and executive lounge access is doubletree tower. At all others with lounges no drinks voucher. As for gifts only hilton I stay in that gives them is t5 and doubletree cambridge. Doubletree tower used to but not recently.

  • Ian says:

    26 May26 May 13:48

    What do you get at DoubleTree T5?

• barnaby100 says:

  26 May26 May 09:39

  As a business traveller I usually arrive too late for evening lounge access and drinks vouchers are better. Plus as a woman I can take the drinks from the bar to my room, whereas taking them out of the lounge is generally disapproved of. I have been in a couple of lounges (and many hotel bars) where I am not comfortable to sit and drink alone due to unsolicited attention- airport hotels usually are worse. Indeed, we were discussing this at work last week and most women wont go the bar or restaurant alone as they are regularly hassled- pretty much regardless of age.

• James A says:

  26 May26 May 10:34

  I have to say as someone who earnt diamond I’ve been a little annoyed at the rampant status matching – especially as it is to 2018, whereas mine from just weeks before was 2017. But Ho hum can’t beat em join em, matched the wife to 2018 😛

  My experience is the drinks vouchers and extras is very inconsistent. At some hotels they throw the works at you (Manchester airport), at others nothing (Edinburgh grosvenor).

  • Adam says:

    26 May26 May 12:51

    I have had drinks vouchers and a nuts / crisps the last (and only) 3 times i’ve stayed at Edinburgh Grosvenor. Plus a shot of honey whiskey on arrival! I like the place and the benefits keep me coming back.

    • James A says:

      26 May26 May 13:38

      Perhaps they just don’t like me? Had nothing on two stays!

  • Dan says:

    30 May30 May 23:21

    I’ve booked Grosvenor at some cracking rates. Got £49 a night last year.

    I’ve had a stay where I got nothing and I’ve had a stay with whiskey on arrival, drinks voucher and even access into a mock up exec lounge in the side section of the bar. They had bottled beer, red and white wine and bar snacks.

    I believe it depends on how many elite tiered they having staying whether they bother to roll out the drinks cart

• travelbear says:

  26 May26 May 11:13

  This week i’ve been matched Etihad silver,Emirates silver and got Diamond earlier this year.
  I always had a feeling they would start devaluing!

• Anon says:

  26 May26 May 11:57

  Spent less than £100/night at Hilton Canary Wharf…

  Be interesting to see how the IHG compares.

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