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British Airways announces new cuts to in-flight service

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In what is becoming a regular monthly announcement, British Airways has announced a new raft of service changes.  Most of these will, I believe, kick in from 1st July although some may take a little longer to materialise.  All cabins are impacted, even First Class.

This is what I understand to be happening, based on comments at Flyertalk and from emails from HfP readers who work for BA.

BA A380

First Class

Amuse bouche to be removed from the meal service

Blanket removed from day flights, provided only on request

Club World

Changes to Club Kitchen stocking (this is not necessarily a backwards step based on what I saw, but it seems that there will be a move to even more ambient – ie chocolate bar – stuff and away from more expensive fresh items)

World Traveller Plus

The second meal is to be removed on shorter routes, to be replaced by the opportunity to take something from a basket of ambient snacks passed around by the crew

Pretzels, cheese and biscuits to be removed entirely

World Traveller

The second meal is to be removed on shorter and medium length routes, to be replaced by the opportunity to take something from a basket of ambient snacks passed around by the crew

The bottle of water will be replaced by a small plastic cup of water

Pretzels, cheese and biscuits to be removed entirely

Toothbrushes and toothpaste will no longer be provided but they will be available on request

Something for everyone to look forward to over the Summer, whatever cabin you fly, I’m sure you’ll agree.


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Comments (114)

  • Gary says:

    Raffles

    Why is BA cutting everything, they are increasingly become less generous. Seems like they want to save money on these little things. But it’s these little things that make a difference to the other economy airlines.

    • James A says:

      This despite massive profits.

      Still, I cheerfully expect more cuts to come in the post brexit habitat we find ourselves in.

  • Nick says:

    Good grief! Join the race to the bottom from a company that just doesn’t seem to know where it’s market should be!

    As I said in a previous thread, they are clearly, IMHO, the Marks & Spencer of airline companies.

  • James67 says:

    Reducing water as a cost saving issue whilst restriction on liquids remains is a disgrace. I’m curious what the snacks on offer might be if biscuits are too expensive, perhaps we can all look forward to one small carrot stick. No cannot be even that, it’s fresh. Probably they will pass around a box of Quality Street, ensuring we don’t take more than one each. On a more serious note, IIRC the biscuits are made by a small company on one of the islands so potebtially a significant impact on a local economy.

    • harry says:

      And you’re not allowed to pick the Purple One!

    • Kathy H says:

      James67 has a very valid point about the possible withdrawal of the Island Bakery biscuits – it would be a very big blow to their company . They are a very popular item and it reflects well on BA supporting a local producer.

      Personally I happen to like them – I may have to start a Keep the Lemon Melts Petition 😉

  • flyingman says:

    BA should rename their WTP to WTF lol
    Cup of water. Really?

  • Emily says:

    I’m gobsmacked by this. Do they even attempt to give a reason for this, or is it just shameless penny pinching? The removal of waterbottle and healthy food (replacing it with chocolate) is just unacceptable.

  • Ziggy says:

    We keep being told that BA will not be turned into a low cost carrier while almost everything they do seems to indicate the opposite.

    p.s. Just waiting for another delusional BA employee from FT to claim that this is more “anti-BA bias”

    • C77 says:

      There are plenty of disillusioned BA employees who are genuinely embarrassed with the current (and soon to be reduced further) service offering to offset the misguided sole who takes all this as a personal attack and felt it appropriate to ‘fight back’. It certainly makes you question who is behind the usernames of here and other forums 🙂

  • mark says:

    Remember you said about not getting bags checked through on two different PNR’s as a possible cost cutting measure – I don’t know if it has started, but my mother flew MNL to KUL on MAS(Using top bonus miles, never crediting my miles to them again!) KUL to Man with QR – bags checked in all the way through…

    BTW Topbonus was great a redeeming miles (£8 tax), it’s just that they expire :/

    • Concerto says:

      It’s the same problem that I have, coupled with an appalling lack of availability.

  • C77 says:

    I’ve also heard on good authority (from the horses mouth so to speak) is that IFE headsets in WT are also to be loaded to 50% of the number of seats meaning these will be an on request item. The reason being justified by BA being many passengers already bring their own on board.

    More worrying to me is that in WTP they will also not be changing headrest covers and pillow case covers on return sectors to London as a cost saving exercise.

    In Europe, Euro Traveller catering bands 2 and 3 will be reduced to “a bag of crisps” on flights departing outside of regular meal times.

    This appears to be Alex Cruz making his mark of low cost embellishments on what is marketed as a full service airline. He cites ticket cost as the single reason passengers fly British Airways to justify the cutbacks. It is absolutely disgusting IMO.

    • Raffles says:

      The headphones thing is NOT happening. It was meant to, but massive crew push back meant it was shelved.

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