We have probably all seen signs in hotels and restaurants we have visited asking if we would be kind enough to recommend them on TripAdvisor or similar sites if we enjoyed our visit.
One Head for Points reader recently found that a Holiday Inn in San Francisco was stooping to outright bribery in order to get positive feedback on internal IHG surveys:
Yes, you got 1000 IHG Rewards Club points for scoring the hotel 10 out of 10. That is a bribe of £4 – £5.
I know from conversations with IHG staff that the company takes the questionnaire scores very seriously – I’m not sure how seriously it takes attempts to game the system.
What is slightly concerning is that the leaflet implies that the hotel is told the score you give it (how else could they award the 1000 points?). You may think you are making a confidential submission to Head Office but that is clearly not the case.
IHG One Rewards update – August 2022:
Get bonus points: IHG One Rewards is offering bonus base points on all cash stays between 18th May and 31st August. You earn double points on your 2nd to 5th nights, triple points on your 6th to 14th nights and quadruple base points from your 15th night. Our full article is here. Click here to register.
New to IHG One Rewards? Read our overview of IHG One Rewards here and our article on points expiry rules here. Our article on ‘What are IHG One Rewards points worth?’ is here.
Buy points: If you need additional IHG One Rewards points, you can buy them here.
Want to earn more hotel points? Click here to see our complete list of promotions from IHG and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.