Maximise your Avios, air miles and hotel points

A Holiday Inn attempts bribery to gain positive reviews!

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

We have probably all seen signs in hotels and restaurants we have visited asking if we would be kind enough to recommend them on TripAdvisor or similar sites if we enjoyed our visit.

One Head for Points reader recently found that a Holiday Inn in San Francisco was stooping to outright bribery in order to get positive feedback on internal IHG surveys:

rsz_hiin

Yes, you got 1000 IHG Rewards Club points for scoring the hotel 10 out of 10.  That is a bribe of £4 – £5.

I know from conversations with IHG staff that the company takes the questionnaire scores very seriously – I’m not sure how seriously it takes attempts to game the system!

What is slightly concerning is that the leaflet implies that the hotel is told the score you give it (how else could they award the 1000 points?).  You may think you are making a confidential submission to Head Office but that is clearly not the case.

IHG Rewards Club update – November 2020:

Get bonus points: IHG’s current promotion is ‘2x’, which runs until 15th December 2020. You can learn more in our article here. You can register here using promo code 44480.

New to IHG Rewards Club?  Read our two-part overview of IHG Rewards Club here and here and our article on expiry rules here.

Buy points: If you need additional IHG Rewards Club points, you can buy them here.

Want to earn more hotel points?  Click here to see our complete list of promotions from IHG and the other major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.

Category

IHG Rewards Club

Comments (50)

  • Lumma says:
    28 Jun28 June 07:12

    I remember a while ago searching on trip advisor for a curry house in London and the best rated one had several bad reviews saying they’d been offered free things to write a good review before eating…

  • Ken says:
    28 Jun28 June 09:27

    I booked a hotel in Kampala on Booking.com earlier this year. After I had checked in Booking.com sent me an email asking how the check-in went. I indicated it was fine. Next morning at breakfast, the receptionist approached me to thank me for my fantastic review. I didn’t know what she was talking about until I remembered the smiley face I’d clicked on in Booking.com’s email. I was a bit concerned that they were aware of this so soon and could identify me. If I’d given them a bad check-in review who knows what would have gone in my breakfast. Poisoning is common in Uganda, I’m told!!

    • Peter K says:
      28 Jun28 June 21:30

      I booked a hotel for a week’s holiday in the Algarve via Expedia. Had the same type of email asking for a review of check-in the day after I arrived. I did not give it as was suspicious that it would be given straight to the hotel staff…seems I was right to do so!

      RE: TA. I’ve always found my trip advisor reviews have been published. Good, bad and downright ugly!

  • ElectroGoblin says:
    29 Jun29 June 22:38

    I think that none of these surveys are anonimous. I gave a poor rating on the satisfaction survey after my stay at Mercure Randburg (South Africa) just following the link received, not entering my email anywhere, and next day I was emailed by property manager to excuse themselves (but no points offered).

New to Head for Points?

Welcome!  We’re the UK’s leading source of business travel, Avios, frequent flyer and hotel loyalty news.  Learn more on our About page.

VAA

Latest comments

Check reward flight availability instantly for free!

See a whole year of reward seat availability on one page at SeatSpy.com

Booking a luxury hotel?

Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. Click for details.