British Airways to drop one of the two London City to New York flights

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Simon says:

  1 Sep1 September 10:53

  BA have now cancelled 2 flights to New York I was due to fly in the space of a month, I was on BA 177 which for some reason got cancelled on the day I was due to fly in November, I rebooked onto BA3 and now BA have rebooked me automatically onto BA1. Actually quite pleased abour changing from BA3 to BA1 much better times for me.

  I only booked onto BA3 as the agent told me she could only rebook me onto a flight that had Avios availabilty (I used Avios to book BA 177) and that was the only flight which had availabilty on that day. Wasn’t sure if I was given correct information by the agent, if BA cancel a flight I would have thought they should rebook you onto any flight of your choice to the same destination on that day regardless of Avios availabilty.

  • dps says:

    1 Sep1 September 11:30

    Following cancellation of BA4 on 30 Oct, BA initially re-booked me on BA1 – which leaves too early for me to connect from LAS with AA) – but immediately agreed to re-book me on AA106 instead.

    BA1 outbound, (vastly improved) AA return; what’s not to like?!

    • Alan says:

      1 Sep1 September 12:01

      AA hard product excellent, just hope no delays as they won’t give you any help (and will be ineligible for EU261)

      • Callum says:

        2 Sep2 September 05:16

        They probably won’t give you any money but they’ll certainly help…

        • Alan says:

          2 Sep2 September 18:41

          No they won’t, unlike EU airlines (or non-EU carriers departing from the EU) they have no duty of care obligation. Best you can hope for is a $12 voucher if many hours delay. If overnight delay you might be lucky and get a discounted hotel voucher, but they seem to have limited quantities of these and when they run out that’s it. Assuming they even decide in advance that it is going to be delayed until the morning and don’t just delay you by an hour or two at a time over the course of the night, as happened to me! They’ll rebook you on other flights of course, but that isn’t always an option.

        • ee says:

          4 Sep4 September 11:34

          We were on AA100 from JFK to LHR which was delayed several times and then cancelled. We were near the front of the rebooking queue and we’re reaccomodated on the first BA flight the next morning and put up in the JFK Crowne Plaza. We were given dinner and breakfast vouchers for the hotel too.

          Both of us are BA GCH and we were flying in J.

        • Alan says:

          4 Sep4 September 12:01

          Nice. Sadly my experience as GCH in J on AA JFK-LHR was woeful – 2h rolling delays through the night (total over 10h), nothing apart from $16 voucher, eventually got 25k AA miles out of them. Their treatment of vulnerable elderly customers in particular was atrocious – at least my friend and I could go to the Flagship Lounge once it eventually reopened in the morning. Spent hours trying to sort rebooking and luggage too. Overall appalling service. I liked the in-flight product though but would be vary of taking them eastbound now.

  • Alan says:

    1 Sep1 September 12:04

    Very poor (although glad it worked out for you) – if they cancelled then it should be on any flight with availability in that class of cabin, regardless of whether Avios seats available.

  • Oliver says:

    1 Sep1 September 18:30

    Um I think they have to rebook you regardless of how you paid for the flight

• krys_k says:

  1 Sep1 September 10:55

  OT – slightly BA related – I’m flying CW from T5 next Wed, can I book a session at Elemis beforehand? If so how? Exec Club website only has option to book if you’re flying first. Thanks

  • Genghis says:

    1 Sep1 September 11:02

    You just have to rock up I’m afraid. My wife and I will chance it next Sat too…

  • Genghis says:

    1 Sep1 September 11:02

    Unless you’re GCH?

    • krys_k says:

      1 Sep1 September 11:06

      Thanks for that. I love airports and will happily turn up 4 hours earlier and see if they have a slot.

      • Lee says:

        1 Sep1 September 14:28

        If you’re that early and can’t get a slot, try T5B as they seem to have much better availability… just make sure you get to the right part of T5 on time.

    • Alan says:

      1 Sep1 September 12:02

      Nope, GCH can’t book in advance either – however they do get access to treatments if flying longhaul economy (not that I’d fancy that!)

• Jmes67 says:

  1 Sep1 September 11:09

  OT: it sees that ANA have grounded their 787 fleet again, reportedy engine problems this time.

• Tuppy says:

  1 Sep1 September 17:33

  OT (sorry) – received an email this afternoon from avios.com telling me that I have won 18,000 avios in the Tesco Clubcard August Statement Conversion competition – would have preferred a Conversion Bonus, but this is a good second best!

  • harry says:

    1 Sep1 September 18:43

    nice one

    they fracked us over in July

    I’m not bitter about not winning (my a/c)

    but I also sent over something like £500 for my wife & instead of sending it to avios.com as I instructed (and the competition) they sent it to BAEC

    they have both a/c details – so it must be manual mistake – but how did they make that error???

    so we missed out on the opportunity to win, a bit like somebody taking your lottery money then not actually giving you a lottery ticket

    no, I wasn’t mistaken or ‘confused’ by the mother’s milk

  • Alan says:

    2 Sep2 September 18:37

    Wow, fantastic! Well done 🙂

• Nick says:

  2 Sep2 September 13:00

  O/T

  My brother has just obtained his 241 voucher. He believed you can pay cash for one flight and use the voucher for the companion. I’ve told him I thought it was use avios for one ticket, use the voucher to obtain your companion ticket taxes not included etc. Can anyone clarify for me does it allow you to use avios or cash for your companion?

  • Rob says:

    2 Sep2 September 13:28

    100% Avios only

    • Nick says:

      2 Sep2 September 13:28

      Thought so thank you

  • Alan says:

    2 Sep2 September 18:44

    The only BA voucher usable on cash tickets is the Gold Upgrade for 2 voucher that is earned at 2,500TP – even then it isn’t for a free flight, it just means you can upgrade a paid ticket to the next class.

This article is closed to new comments. Feel free to ask your question in the HfP forums.