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British Airways ‘buy on board’ – how to get a flight refund or 1000 Avios compensation

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I ran a couple of extra articles yesterday about the introduction of ‘buy on board’ catering from 11th January on British Airways services from Heathrow and Gatwick.

Club Europe catering is not impacted and will apparently be improved from January.

City and Stansted will not switch under Summer 2017.  However, the British Airways website implies that free alcholic drinks are being removed from these flights:

Depending on the time and duration of your flight, we will offer you a light snack or something more substantial, along with a soft drink of your choice from the bar.

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My articles from yesterday are repeated at the bottom of this article for the benefit of our email subscribers who did not receive the extra articles yesterday.

Refunds are available

One point worth noting is that British Airways appears to be offering refunds to anyone who purchased a short-haul ticket before yesterday for travel after 11th January as long as they cancel up to 28 days before departure.   Whether or not you feel that strongly about the issue, this is a way of extricating yourself from any non-refundable tickets you may bought but now no longer require.

1,000 Avios are being offered to those with existing bookings after 11th January who make a complaint.  This is worth £8 of free food and so compensates you for having to pay for a snack.

You need to complete this form here and state that you would like to claim a refund or receive 1,000 Avios.  You will see that there is now a box marked “Are you contacting us about Short Haul Buy on Board Catering?”.

The rest of this article is taken from the two pieces yesterday:

What will be on offer?

The British Airways website has the following information:

London Heathrow and London Gatwick

From 11 January, we’re upgrading our food offering in our short haul economy cabins (Euro Traveller and UK Domestic) on flights to and from London Heathrow and London Gatwick.

We’re proud to be partnering with Marks & Spencer, another iconic British brand, to offer you a new ‘M&S on board’ menu that will replace the complimentary service currently provided. You will be able to select from the seasonally inspired menu and buy your food and drinks in one easy transaction.

M&S on board sample menu

Enjoy delicious sweet and savoury treats from British food favourite Marks & Spencer when travelling in our short haul economy cabins, Euro Traveller and UK Domestic, to and from London Heathrow and London Gatwick.

Here are just some of the exciting food options you can look forward to on board.

Fresh food

Classic Fruit Salad £3.10
Includes pineapple, melon, mango, apple, kiwi and blueberries.

Yogurt with Summer Berry Compote and Crunchy Granola – £1.95
Reduced-fat Greek-style yogurt, blackberry and blackcurrant compote and granola with sunflower and pumpkin seeds.

Mature Cheddar Cheese Ploughman’s – £3.00
Farmhouse cheddar cheese with vine-ripened tomatoes, pickle and lettuce on malted brown bread

Aberdeen Angus Beef and Red Onion Chutney Bloomer – £4.75
Soft onion bloomer with Aberdeen Angus beef, red onion chutney and tangy mustard.

Bacon Roll – £4.75
A soft white, buttered roll filled with succulent smoked British bacon. Served hot.

Mozzarella and Tomato Focaccia – £4.75
Buffalo mozzarella, juicy vine-ripened tomatoes and fragrant basil pesto dressing on pesto focaccia. Served hot.

Spiced Chicken with Quinoa and Rice – £4.95
Spiced chicken with quinoa, rice and a smoky tomato salsa.

Savoury snacks

Oriental Snack Mix – £2.00
Sesame-coated roasted cashew nuts, edamame soybeans, and roasted corn with puffed brown rice all with a soy and five-spice seasoning.

Hand Cooked Crisps – £1.00
Salt and Vinegar, or Lightly Sea Salted.

Nut Assortment – £1.60
A selection of almonds, brazil nuts, cashew nuts and hazelnuts.

Wasabi Peas – £1.60
Roasted green peas with a punchy wasabi flavoured coating.

Something sweet

Percy Pig – £1.85
Soft fruit-flavoured gums made with fruit juice…an M&S classic.

Salted Caramel Hazelnut Millionaire Biscuit – £1.45
Made without wheat and deliciously gluten free.

Chocolate Pretzels and Candy Popcorn – £2.45
Milk chocolate-covered toffee popcorn with popping candy pieces.

Super Nut Fruit and Seed Flapjack – £1.45
Soft, chewy all-butter flapjack.

Drinks menu

Choose from a wide range of hot or cold drinks when travelling in our short haul economy cabins, Euro Traveller and UK Domestic, to and from London Heathrow and Gatwick.

Hot drinks

Java Republic Coffee – £2.30
Twinings Tea – £2.30
Cadburys Hot Chocolate – £2.70

Soft drinks

Pip Organic Orange & Apple Juice (200ml) – £2.70
Vita Coco Coconut Water (330ml) – £2.70
Folkington’s Elderflower Presse (250ml) – £2.20
Appletiser (275ml) – £1.80
Harrogate Still or Sparkling Water (500ml) – £1.80
Coca Cola or Diet Coke (330ml) – £1.80

Alcoholic drinks

Spirits (5cl mini bottles) – £4.50
Assorted range including Bombay Sapphire, Johnny Walker Red, Smirnoff Red, Baileys Irish Cream, Bacardi and Jack Daniels.

Mixers (150ml mini bottles) – £1.50
Assorted range including Schweppes tonic water, slimline tonic and ginger ale.

Red or white wine (187ml) – £4.50
Prosecco Bottega Gold (200ml) – £6.00
London Pride (330ml) – £4.00
Becks Lager (330ml) – £4.00
Magners Original Cider (330ml) – £4.00

Will I get free food as a British Airways status member?

No

Can I pay with Avios?

Yes you can.  British Airways sent me some sample ‘pay with Avios’ prices:

Mature cheddar cheese ploughman’s – £3 or 375 Avios

Lightly salted hand cooked crisps – £1 or 125 Avios

Water – £1.80 or 225 Avios

Tea or coffee – £2.30 or 300 Avios

G&T (Anika, please note 🙂 ) – £6 or 750 Avios

Wine – £4.50 or 575 Avios

It could have been less generous, I suppose. At around 0.8p per point there are worse ways to spend your points (but obviously far better ways too).

This topic will no doubt run and run, but I think I will call it a day for a while now.


British Airways BA Amex American Express

How to earn Avios from UK credit cards (September 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards. Both have increased sign-up bonuses until 2nd November 2021:

British Airways BA Amex American Express card

British Airways American Express

10,000 Avios for signing up, no annual fee and an Economy 241 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

40,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies. This card has a limited time offer of 60,000 Avios when you sign up:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

60,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (119)

  • FIRSTclstraveller says:

    Well I submitted a complaint last week and received not one but two responses (both identical which clearly shows they have a stock answer) but no ex gratia Avios or evoucher. Very disappointing.

    • Calz says:

      Agreed they definitely have a stock answer. I got another email with the same statement, and I was compensated another 1k avios so that means they got both of my complaints.
      Thats completely not fair to see you have not received anything. On those grounds I would take it further

  • Stephen says:

    Can anyone please confirm if they’ve managed to get a full refund on their flight instead of the 1000 Avios?

    • Amanda says:

      I’ve just spoke to three departments at BA they all said the same – no refund or no compensation.

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