British Airways ‘buy on board’ – how to get a flight refund or 1000 Avios compensation
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I ran a couple of extra articles yesterday about the introduction of ‘buy on board’ catering from 11th January on British Airways services from Heathrow and Gatwick.
Club Europe catering is not impacted and will apparently be improved from January.
City and Stansted will not switch under Summer 2017. However, the British Airways website implies that free alcholic drinks are being removed from these flights:
Depending on the time and duration of your flight, we will offer you a light snack or something more substantial, along with a soft drink of your choice from the bar.
My articles from yesterday are repeated at the bottom of this article for the benefit of our email subscribers who did not receive the extra articles yesterday.
Refunds are available
One point worth noting is that British Airways appears to be offering refunds to anyone who purchased a short-haul ticket before yesterday for travel after 11th January as long as they cancel up to 28 days before departure. Whether or not you feel that strongly about the issue, this is a way of extricating yourself from any non-refundable tickets you may bought but now no longer require.
1,000 Avios are being offered to those with existing bookings after 11th January who make a complaint. This is worth £8 of free food and so compensates you for having to pay for a snack.
You need to complete this form here and state that you would like to claim a refund or receive 1,000 Avios. You will see that there is now a box marked “Are you contacting us about Short Haul Buy on Board Catering?”.
The rest of this article is taken from the two pieces yesterday:
What will be on offer?
The British Airways website has the following information:
London Heathrow and London Gatwick
From 11 January, we’re upgrading our food offering in our short haul economy cabins (Euro Traveller and UK Domestic) on flights to and from London Heathrow and London Gatwick.
We’re proud to be partnering with Marks & Spencer, another iconic British brand, to offer you a new ‘M&S on board’ menu that will replace the complimentary service currently provided. You will be able to select from the seasonally inspired menu and buy your food and drinks in one easy transaction.
M&S on board sample menu
Enjoy delicious sweet and savoury treats from British food favourite Marks & Spencer when travelling in our short haul economy cabins, Euro Traveller and UK Domestic, to and from London Heathrow and London Gatwick.
Here are just some of the exciting food options you can look forward to on board.
Classic Fruit Salad £3.10
Includes pineapple, melon, mango, apple, kiwi and blueberries.
Yogurt with Summer Berry Compote and Crunchy Granola – £1.95
Reduced-fat Greek-style yogurt, blackberry and blackcurrant compote and granola with sunflower and pumpkin seeds.
Mature Cheddar Cheese Ploughman’s – £3.00
Farmhouse cheddar cheese with vine-ripened tomatoes, pickle and lettuce on malted brown bread
Aberdeen Angus Beef and Red Onion Chutney Bloomer – £4.75
Soft onion bloomer with Aberdeen Angus beef, red onion chutney and tangy mustard.
Bacon Roll – £4.75
A soft white, buttered roll filled with succulent smoked British bacon. Served hot.
Mozzarella and Tomato Focaccia – £4.75
Buffalo mozzarella, juicy vine-ripened tomatoes and fragrant basil pesto dressing on pesto focaccia. Served hot.
Spiced Chicken with Quinoa and Rice – £4.95
Spiced chicken with quinoa, rice and a smoky tomato salsa.
Oriental Snack Mix – £2.00
Sesame-coated roasted cashew nuts, edamame soybeans, and roasted corn with puffed brown rice all with a soy and five-spice seasoning.
Hand Cooked Crisps – £1.00
Salt and Vinegar, or Lightly Sea Salted.
Nut Assortment – £1.60
A selection of almonds, brazil nuts, cashew nuts and hazelnuts.
Wasabi Peas – £1.60
Roasted green peas with a punchy wasabi flavoured coating.
Percy Pig – £1.85
Soft fruit-flavoured gums made with fruit juice…an M&S classic.
Salted Caramel Hazelnut Millionaire Biscuit – £1.45
Made without wheat and deliciously gluten free.
Chocolate Pretzels and Candy Popcorn – £2.45
Milk chocolate-covered toffee popcorn with popping candy pieces.
Super Nut Fruit and Seed Flapjack – £1.45
Soft, chewy all-butter flapjack.
Choose from a wide range of hot or cold drinks when travelling in our short haul economy cabins, Euro Traveller and UK Domestic, to and from London Heathrow and Gatwick.
Java Republic Coffee – £2.30
Twinings Tea – £2.30
Cadburys Hot Chocolate – £2.70
Pip Organic Orange & Apple Juice (200ml) – £2.70
Vita Coco Coconut Water (330ml) – £2.70
Folkington’s Elderflower Presse (250ml) – £2.20
Appletiser (275ml) – £1.80
Harrogate Still or Sparkling Water (500ml) – £1.80
Coca Cola or Diet Coke (330ml) – £1.80
Spirits (5cl mini bottles) – £4.50
Assorted range including Bombay Sapphire, Johnny Walker Red, Smirnoff Red, Baileys Irish Cream, Bacardi and Jack Daniels.
Mixers (150ml mini bottles) – £1.50
Assorted range including Schweppes tonic water, slimline tonic and ginger ale.
Red or white wine (187ml) – £4.50
Prosecco Bottega Gold (200ml) – £6.00
London Pride (330ml) – £4.00
Becks Lager (330ml) – £4.00
Magners Original Cider (330ml) – £4.00
Will I get free food as a British Airways status member?
Can I pay with Avios?
Yes you can. British Airways sent me some sample ‘pay with Avios’ prices:
Mature cheddar cheese ploughman’s – £3 or 375 Avios
Lightly salted hand cooked crisps – £1 or 125 Avios
Water – £1.80 or 225 Avios
Tea or coffee – £2.30 or 300 Avios
G&T (Anika, please note 🙂 ) – £6 or 750 Avios
Wine – £4.50 or 575 Avios
It could have been less generous, I suppose. At around 0.8p per point there are worse ways to spend your points (but obviously far better ways too).
This topic will no doubt run and run, but I think I will call it a day for a while now.
How to earn Avios from UK credit cards (March 2023)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
SPECIAL OFFER: Successfully apply for either of the Barclaycard Avios credit cards by 2nd April 2023 and you will be entered into a free draw to win ONE MILLION AVIOS! Full details are on the application forms here (free) and here (paid). This competition is exclusive to Head for Points readers. T&C apply.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
Barclaycard Avios Plus Mastercard
25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review
Barclaycard Avios Mastercard
5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review
There are two official British Airways American Express cards with attractive sign-up bonuses:
British Airways American Express Premium Plus
25,000 Avios and the famous annual 2-4-1 voucher Read our full review
British Airways American Express
5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
30,000 points and unbeatable travel benefits – for a fee Read our full review
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
Capital On Tap Business Rewards Visa
Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
British Airways Accelerating Business American Express
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
Until 30th March 2023, the sign up bonus on American Express Business Platinum is increased to 120,000 Membership Rewards points – click here. The bonus on American Express Business Gold is increased to 60,000 Membership Rewards points – click here. T&C apply, see the application forms for details.
American Express Business Platinum
Crazy 120,000 points bonus (to 30th March) and a £200 Amex Travel credit every year Read our full review
American Express Business Gold
60,000 points sign-up bonus (to 30th March) and free for a year Read our full review
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.