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My review of the Cathay Pacific lounges at London Heathrow Airport Terminal 3

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This is our review of the new Cathay Pacific lounges at London Heathrow Airport Terminal 3.

This is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.

It took one year, but Heathrow Terminal 3 has finally got its new alternative to the British Airways lounges.  And it was worth the wait.

Last November the old Cathay Pacific lounge closed for expansion and refurbishment, growing into the space which used to be occupied by the Singapore Airlines lounge.  After one year of work the new Cathay Pacific First and Business lounges officially opened their doors last Tuesday.

I went down to Heathrow Terminal 3 for the press launch to take a first look at both lounges, which are being managed by Plaza Premium on behalf of Cathay.

The new Cathay Pacific lounge complex has separate First and Business Class areas that can be accessed with your British Airways Executive Club card.  For the First Class lounge you need to have BA Gold or be flying BA First and for the Business Class lounge you must be BA Silver or be travelling on a Club Europe / Club World BA ticket.

(If you don’t have BA status, Aspire has just opened a new Club Aspire lounge in Terminal 3 to replace the old Servisair lounge.  This is accessible via Priority Pass and Lounge Club.  We are planning to review that next week.)

Reception

The two lounges share a reception and the bathrooms as well as the shower rooms are accessible by all passengers.

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First Class Lounge

This is where to head if you have a BA Gold card.  The first thing you notice when walking into the First Class Lounge is how well lit it is.  There are floor to ceiling windows for natural light during the day and various lamps.

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At the far back is a reading area with magazines.

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The First Class Lounge has got a dining room with all day a la carte menu.

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Here is the menu (click to enlarge).

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Without stating the obvious, you won’t be getting waiter-service fine dining over in Galleries First …..

The self service bar has everything from spirits to wine and bottled beer as well as Carlsberg on draft and soft drinks.  The British Airways lounge may actually have an edge here – Cathay doesn’t get everything right.

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The First Class Lounge also has a snack bar. I was in the lounge in the morning and there were sandwiches, yoghurts and fruits.

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Business Class Lounge

One thing Cathay Pacific Lounges are famous for is their noodle bars and this has been retained in the new lounge.  I can confirm that the food is very good because I had champagne, dim sum and noodles for breakfast.  And this was the morning after the Head for Points Christmas party …..

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The menu isn’t as vast as in the First Class Lounge but has still enough choices including vegetarian options.

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The restaurant area reminded me a bit of a posh Busaba without the communal tables …..

Every table has got two UK sockets with USB ports so you can charge your devices whilst eating.

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As you walk through the dining area, you get to a seating area with a bar.

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These green armchairs with reading lights are incredibly comfortable.

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This is the business centre with an accessible telephone booth at the far end.

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Shower rooms

The shower rooms, stocked with Aesop products, are at the end of the hallway outside the two lounges. I didn’t manage to take a good picture of the shower itself, however there is a bit in the video below.

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I shot two videos whilst I was there to give a better impression of what you will find.  If you can’t see the links below, you will find them on our YouTube page here where you can also subscribe to our channel.

First Class Lounge:

Business Class Lounge:

As Cathay Pacific is part of the oneworld alliance, British Airways Gold card holders and First Class passengers can access both lounges and BA Silver card holders or passengers travelling in Club Europe / Club World can use the business lounge.  Both lounges are very impressive and, in terms of style and food, represent a massive improvement on the BA option.

I recommend a visit to everyone on their next flight from Heathrow Terminal 3 – try to get in before the word gets around and all BA passengers start heading across …….

Comments (68)

  • Will says:

    Cathay know how to do lounges. The menu shown for the F lounge puts the Concorde room to shame.

    Personally the most important thing a lounge can offer me is a decent meal so I can rest through the flight.

  • Joan says:

    This is good news as we are flying out of T3 to Miami in may .
    Mind you we weren’t at all impressed with the Cathay lounge at Hong Kong airport this year . We even emailed to complain about the pathetic food offering

    • Scott says:

      What lounge at HKG if you don’t mind me asking? I transit HKG a lot and never have any problems in both the F and J lounges.

      • YL says:

        Agreed. However, I think the food offerings at the CX F lounges are not as good as it used be. It was certainly better when Peninsula was catering the food.

  • Michael says:

    Can I use the CX lounge if flying AY Business but no status with any airline?

  • Scott S says:

    The food in The Wing is definitely not as good as it used to be. Some items are just run of the mill but nothing really stands out.
    Most people I saw last time I was in The PIer F restaurant were ordering the burger.

    If I had been out of the UK for a while, something like fish & chips would possibly seem like fine dining to me 😉
    I got excited seeing mince pies at Xmas in The Wing J a year or so ago.
    Really depends on your tastes and what you’re used to.

  • Vivian says:

    Sweet! Going to Miami next week on CW. As a HK native I’m seriously craving some wontons now.

    • Vivian says:

      although the news of potential BA crew strikes has now thrown my trip into jeopardy.

  • I was there recently, but it was so early I didn’t try the alcohol except for a glass of champagne. I noticed that the lounge had Meantime bottled beers in the fridge as well as cans of Guinness, bottles of San Miguel and as mentioned draught Carlsberg (wonder if it’s the proper stuff or the weak British stuff?). So I think the beer selection edges what BA has.

    I popped into the Aspire lounge too, not bad if you don’t have access to the other lounges.

  • I Chop your Dollar says:

    Booze is crap in the all CX lounges around the world even in their flagship Wing F lounge in HKG.Crap champagne.No JW Blue Label or a decent single malt.The food is not that great either.Yes they look nice but that’s it.
    My advice get tanked up in the BA F lounge eat & have a shit & a shower in the CX F lounge.

  • Mark says:

    Looking forward to this. Have a F to LAS Next April and was really dissapointed with the BA F offering.

    • jamie says:

      nice – hard destination to get F availability to.

      how far in advance did you have to book?