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Bits: Avios Group CEO replaced, BA Buy on Board – just fancy that …

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News in brief:

Avios Group CEO replaced

Andrew Crawley was appointed as CEO of Avios Group earlier this week, replacing Gavin Halliday.

Andrew is starting his new role “with immediate effect” (he was previously head of IAG Cargo) whilst Gavin “is leaving IAG” having resigned on Friday.

Gavin Halliday was a friend of this site – we drive huge amounts of third-party partner revenue for Avios Group, after all – and we had various lunches over the last couple of years where we chewed the fat about developments in the industry.

I always felt that Gavin ‘got it’ in terms of how the programme had to work in order to thrive.  His problem was always how to broaden out the appeal of the scheme, both geographically and demographically, with BA being so tightly focused on London.  Revenue had stagnated but this was due to the BA changes in 2015 which reduced the number of Avios purchased by the airline, and the increase in flight redemption rates will clearly not have helped either.

The one thing we never really discussed was IT, which appears to be the biggest Avios Group issue.  The long delayed launch of Aer Lingus AerClub – which still has IT problems – seems to have delayed the plan to move Iberia Plus and British Airways Executive Club onto the same platform, and possibly the delay in launching Avios with Royal Air Maroc as well.

I wish Drew – who I haven’t met – well in his new role, and hope that Gavin has more luck than his predecessor, who left Avios to became of CEO of airline Monarch as it was on its spiral into near bankruptcy.

British Airways

British Airways Buy On Board – just fancy that ….

There will be a full report on the British Airways press event yesterday on Head for Points tomorrow.  It finished late yesterday and it takes time to put together a considered overview.

Meanwhile, with apologies to Private Eye, the following caught my eye whilst reading third-party reports of the event in my hotel here in Hong Kong:

Spot the difference:

“We have reached this point as a consequence of an increasing number of requests from our customers, “ Cruz said. “We have customer saying to us “Do not force me to eat just what you have – there is very little choice” … Today’s product launch is in reaction to customer response around choice and quality.”

BA CEO Alex Cruz speaking to Business Traveller, September 2016

Latest figures show only 2.5 per cent of flights now run out of fresh food and we are focusing on the few flights where we can now sell more. I think also crew and customers are starting to understand that not everyone can have their first choice, without creating huge amounts of waste. I flew with easyJet every week for seven years and don’t remember ever getting my first-choice food; I was always prepared to have a second option. It’s a mindset shift.”

BA CEO Alex Cruz speaking to James Brown, Customer Service Manager at Gatwick, in the March 2017 BA staff magazine


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (October 2021)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards. Both have increased sign-up bonuses until 2nd November 2021:

British Airways BA Amex American Express card

British Airways American Express

10,000 Avios for signing up, no annual fee and an Economy 241 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

40,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The 30,000 points bonus on Amex Gold runs to 9th November 2021. The 60,000 points bonus on The Platinum Card runs to 2nd November 2021.

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies. This card has a limited time offer of 60,000 Avios when you sign up:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

60,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (147)

  • Genghis says:

    OT Just had dinner with a BA source. BOB coming to Y long haul

    • Genghis says:

      Actually it’s very on topic. A few too many beers

    • Alan says:

      Was your dinner companion called Alex? 😛 Can’t say I’d be surprised if they did…

    • Rob says:

      I have heard this too but I am giving BA the benefit of the doubt for now.

  • Ed says:

    Interesting comment about IT- isn’t Avois IT wholly managed by the parent IAG group?

  • RogerWIlco says:

    The best part is when you gt no choice at all – because catering was not loaded! BA’s reaction to the complaint? We’re sorry, bad luck. Compensation (for BAEC Silver)? Zilch, nada. At least on EZY you get your second choice.

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