Regular readers will know that I hold the Lloyds Bank credit card operation in contempt. It regularly manages to achieve levels of incompetence which other banks simply couldn’t match if they tried.
Who else, for example, would take five days to send out ‘refer a friend’ emails after you request them? Fewer than 1 in 3 people who I refer for the Lloyds Avios cards actually manage to receive the email and receive the bonus points (my Amex strike rate is 80%). Who else would freeze your credit card on suspicion of money laundering because your spouse paid your bill from their bank account (as happened to me)?
Unfortunately, the Lloyds Avios Rewards credit card remains an excellent product. It is the only credit card in Britain to offer reward points (of any kind) alongside 0% foreign exchange fees. The Avios upgrade voucher you receive for spending £7,000 – which can be across the Amex and the MasterCard – is also a great deal for a solo traveller who might find the British Airways American Express 2-4-1 voucher useless.
So, as I say, I keep recommending the card regardless.
And yet …..
There is a group of cardholders – it isn’t clear how large, but many are HFP readers – who have never received a single Avios point from their Lloyds Avios credit card.
I have been receiving these complaints from readers for well over a year. To be honest I didn’t take them too seriously at first because IT cock-ups with data transfer of points are a fairly regular event. And, in any event, how hard would it be for Lloyds to manually send Avios a list of accounts and the points due?
And yet, when pressurised, Lloyds can do it. What a surprise.
This is what happened to a reader recently:
Opened a Lloyds Avios Rewards credit card account
Received no Avios at all after 10 weeks
Lodged a complaint, told it would take 12 weeks to resolve!
Waited 4 weeks, lodged another complaint threatening a referral to the Ombudsman
Missing Avios arrived 4 days later
So, pressure works. This reader also referred his wife for her own card. After two months, she had received no Avios. She complained and was told by Lloyds that it would take 26 WEEKS for them to credit her the missing points.
The good news is that Lloyds is now offering a defined piece of compensation.
If you are missing Avios points, you should contact Lloyds and say that you need them for an imminent booking. Magically, the Avios will appear. Lloyds will also pay you £150 in compensation.
Don’t expect any missing Avios to appear without intervention. What is interesting, from all of the different cases I have seen, is that no-one has ever been told what the problem actually is, and customers who question the bank are told that even they don’t know.
As I said, that’s Lloyds for you.
Want to earn more points from credit cards? – December 2020 update
If you are looking to apply for a new credit or charge card, here are my December 2020 recommendations based on the current sign-up bonus.
British Airways American Express
5,000 Avios for signing up, no annual and a companion voucher for spending £20,000 Read our full review
British Airways American Express Premium Plus
25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review
The Platinum Card from American Express
30,000 points and an unbeatable set of travel benefits – for a fee Read our full review
Virgin Atlantic Reward+ Mastercard
15,000 points bonus and the most generous non-Amex for day to day spending Read our full review
Earning miles and points from small business cards
If you are a sole trader or run a small company, you may also want to check out these:
American Express Business Gold
20,000 points sign-up bonus and free for a year Read our full review
American Express Business Platinum
40,000 points sign-up bonus and a long list of travel benefits Read our full review
British Airways Accelerating Business American Express
Earn both Avios and BA On Business points with your business spending Read our full review
Capital On Tap Business Rewards Visa
The most generous Avios Visa or Mastercard for a limited company Read our full review
Disclaimer: Head for Points is a journalistic website. Nothing here should be construed as financial advice, and it is your own responsibility to ensure that any product is right for your circumstances. Recommendations are based primarily on the ability to earn miles and points and do not consider interest rates, service levels or any impact on your credit history. By recommending credit cards on this site, I am – technically – acting as a credit broker. Robert Burgess, trading as Head for Points, is regulated and authorised by the Financial Conduct Authority to act as a credit broker.