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My review of the Conrad Tokyo hotel

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This is my review of the Conrad Tokyo hotel.

As with my other Asia reviews this weekend, it is less comprehensive than usual.  We were not on a review trip, we did not get a hotel tour, we did not see other rooms apart from our own and, as we had small children with us, we didn’t eat in any of the hotel restaurants apart from breakfast.  You should still get a feel for the hotel though.

The official Conrad Tokyo hotel website is here if you want to find out more.

During the peak March / April tourist season, hotels in Tokyo are ludicrously expensive.  The Conrad Tokyo was selling for £500 per night during our review and was full.  This is exactly the right time to get some Hilton Honors points into use.

Conrad Tokyo hotel review

There are fewer options than you might imagine with the major Western chains having surprisingly little to offer.  

IHG has nothing apart from the three InterContinental properties (Anika will review the InterContinental ANA in a week or so) – there is not a single Crowne Plaza, Indigo, Holiday Inn etc.  Marriott has surprisingly little although Starwood is a bit better – I disliked the Westin when I stayed there 15 years ago though.  Hyatt has the classiest options with the Park ‘Lost In Translation’ Hyatt and the equally impressive Grand Hyatt in Roppongi, as well as an Andaz.

Here is the building containing the Conrad Tokyo:

Conrad Tokyo hotel review

This is a more cliched stock picture of the exterior:

Conrad Tokyo sign

As Tokyo has no real centre from a tourist perspective, where you stay isn’t that important.  That said, the Conrad Tokyo ticks two key boxes.  It is directly on top of a subway station (Shiodome) and a 15-minute walk – via an elevated walkway – to the Ginza shopping district.  It is also convenient for arrivals at Haneda Airport, an airport so smart it has carpeted its baggage claim area.  We paid about £45 for a taxi which was suprisingly quick on a Sunday evening.

Conrad Tokyo hotel review

Conrad Tokyo is set in the top part of a new skyscraper, with reception on the 28th floor.  This is a common feature for most of the high end hotels in Tokyo – The Peninsula is a notable outsider being stand-alone.

The building exterior is surprisingly non-descript.  You could easily stay here and still not be able to pick out the hotel for a random selection of building photographs.

Conrad Tokyo hotel review

Our room at Conrad Tokyo

We had booked two standard rooms for 95,000 Hilton Honors points each per night.  As the hotel was full there was little they could do in terms of Diamond upgrades and reportedly the hotel is stingy at the best of times.  We got a view over a park and towards the bay which is the ‘preferred’ side.

This is an ‘official’ room picture:

Conrad Tokyo room

…. and here are my unofficial ones:

Conrad Tokyo hotel review

The room was decorated in a modern, stylish but not particularly Japanese way.  The key feature was the glass wall – with an automated blind – letting you see directly into the bathroom.

Conrad Tokyo hotel review

After four nights in a huge suite in Hong Kong the Conrad Tokyo room felt very small but, in reality, was on a par with most standard rooms in big city hotels.  The bathroom was larger than average with a smart stand-alone tub.

Conrad Tokyo hotel review

It wouldn’t be Japan, of course, without a fully automated washing, drying Toto loo.  There is hours of fun to be had putting small children on them!  In Beijing, although not here, the lid lifted even automatically when you walked towards it.  As soon as we got back to the UK my wife started complaining that she missed the heated seats!

Conrad Tokyo hotel review

The lounge

As a Hilton Diamond we got access to the Conrad Tokyo Executive Lounge.  This has just reopened following an expansion which saw it add a separate dining area on the other side of the corridor, sharply increasing the number of seats available.

It was, unfortunately, a major disappointment.  On our first day we arrived at 9pm to find nothing available apart from drinks.

Conrad Tokyo hotel review

On the 2nd day we did arrive for the two hour evening drinks and snacks reception but the selection and the quantity was embarrassingly poor.  They even ran out of wine glasses at one point.  If you thought you could skip your evening meal by hitting the canapes instead then you’d be in for a rude awakening.

Conrad Tokyo hotel review

The new dining area makes the lack of food even more obvious.  If you have an Executive Lounge full of sofas and casual furniture there is an implication that you won’t be eating a full meal.  Now the lounge has a large formal dining area with ‘proper’ tables and chairs it is a bit odd to sit there with a couple of tiny canapés, if you are lucky enough to find any at all.

Breakfast at Conrad Tokyo

….. was more successful.  We chose to eat in the restaurant and not the lounge. Served in this impressive airy space, with views over the park and bay:

Conrad Tokyo hotel review

…. it was a good place to start the day.  As with all the hotels we visited, there was effectively a full Western menu with local options as well.

As a Hilton Diamond breakfast was free and represented a substantial cost saving.  Additional cooked items we ordered were also not charged.  I’m not sure if Gold members would also get access to the full menu for free.

The pool

I never saw the Conrad Tokyo fitness centre but the pool – as with all pools built high up in skyscraper hotels – had a certain majesty to it.  It was, unfortunately, very cold and my kids didn’t like it.

Conrad Tokyo hotel review

There is also a very smart looking bar which runs the full length of the lobby as well as a couple of other restaurant options.  We did not get the opportunity to try those.  I should give a brownie point to the concierge who gave us some excellent trips for spotting the best of the cherry blossom.

Would I return to Conrad Tokyo?

I don’t know.  I have a soft spot for the Grand Hyatt in Roppongi, which is part of a shopping mall and in a pedestrianised area, albeit 5 minutes walk to the subway.  The Peninsula, where I stayed last time, suffered from a lack of public space although my room was impressive.

Even if I was on my own I would have found the Conrad Tokyo room a little small and the lounge was certainly not somewhere that – as a solo traveller – I would have wanted to spend much time.  This is a shame as I often pass the evenings working in a lounge when there is one.

On the positive side, the location works for walking to Ginza, for subway access and for getting to/from Haneda Airport.  The design is impressive and the views are good.  Free breakfast if you have Hilton Gold or Diamond status is another good reason to stay here.

Frankly, unless you have World of Hyatt points, Conrad Tokyo is arguably the best reward night option available.  Only The Ritz-Carlton, which I’ve never seen, booked on Marriott Rewards points would be a sensible high-end alternative.

This was one of the few times that I have been in a luxury hotel and felt that it was perhaps unnecessary (based on what we got vs the time spent in the hotel) but, in reality, the number of alternative points options – luxury or mid-range – was slim.  Anika’s InterContinental ANA review isn’t going to be too positive.  The Courtyard By Marriott in Ginza was one of the few mid-range reward possibilities.

The Conrad Tokyo website is here if you want to find out more.

Our next stop, via the bullet train, was The Ritz-Carlton in Kyoto about which I had heard nothing but good things ….. here is our The Ritz-Carlton Kyoto review.

How to earn Hilton Honors points and status from UK credit cards

How to earn Hilton Honors points and status from UK credit cards (September 2022)

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EDIT: Until 25th October 2022, there is an exceptionally generous sign-up bonus on The Platinum Card. You will receive 60,000 Membership Rewards points – double the usual amount – and £200 to spend at Amex Travel. You need to spend £6,000 within six months to earn the bonus.

The Platinum Card from American Express

60,000 points, £200 travel credit and an unbeatable set of travel benefits – for a fee Read our full review

Did you know that the Virgin Atlantic credit cards are a great way of earning Hilton Honors points? Two Virgin Points can be converted into three Hilton Honors points. The Virgin Atlantic cards are the only Visa or Mastercard products in the UK which can indirectly earn Hilton Honors points. You can apply here.

You can also earn Hilton Honors points indirectly with:

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The conversion rate from American Express to Hilton points is 1:2.

Click here to read our detailed summary of all UK credit cards which can be used to earn Hilton Honors points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (93)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • David says:

    We stayed in Hilton Tokyo last November. Was great !
    Upgraded in a suite, nice buffet for Breakfast.
    The Lounge was kid of smallish, but we had plenty of drink and food.

    • Dan says:

      We also stayed at the Hilton Tokyo for 5 nights in early April this year. Lounge was impressive (in fact 2 lounges) and a good, if not slightly too busy, breakfast offering. Similar to Rob, no upgrade from a standard room even though I’m HH Diamond.

      From memory I think the Hilton is around the 70,000 point mark, so we chose there as it effectively meant we could stay and extra night for the same cost as the Conrad.

      • Hugh says:

        Im here at Hilton Tokyo now, also for 5 nights – and i agree about the lounge
        Standard room was 50K points per night, and with the HHonors 5th night deal, thrown in for free, though i did get an upgrade

        this hotel is the only Hilton i’ve stayed in, in Japan and it is spotless, the service from all the staff is just amazing, nothing is too much trouble, its very handy to get from/to

        i’f you don’t want the “excitement” of the monorail/subway at ¥650-700, the Airport Limousine (orange/creme buses) service will take to to the door for most hotels – Hilton Tokyo was about ¥1200 and about an hour – though clearly with kids in tow, a taxi was a saner option

        • Jimmy says:

          May I ask, what ages are your kids? I’ve been there many times (love it) but am keen to bring my own family but reckon they’re too young.

          PS How is the new pool/gym/sauna facilities upgrade? I understand they just reopened after 6-8 weeks closure.

          PPS – whats wrong the Exec lounge? Its fab! (and the ‘fresh’ orange juice in the lounge in the mornings is yum – you’ll never drink that tropicana trash ever again – I had it then had full breakfast offering downstairs)

          • Rob says:

            5 and 9. My kids are already used to long flights, though, which may make a difference. I wouldn’t have done it last year when the youngest was 4, purely because he would have been less interested in everything (and his legs were shorter!).

        • Dan says:

          We took the limousine bus back to haneda, although I assume the hilton is one of the first hotels on the route, as it took nearly 90 minutes to Haneda, so wasn’t thrilled.

          One small tip we only realised on the last night was that you can access the nishi-shinjuku subway station without actuall walking outside by going directly through the hiltontopia shopping centre. The hotel also do a semi regular shuttle to shinjuku station too which is handy – especially as it’s complimentary!

    • d4ve says:

      Does anyone have any experience of the Hilton Tokyo Odaiba? I am flying into Tokyo in November planning to stay 5 nights then travel a bit before coming back and staying for 3 nights before flying home. Currently have the Odaiba booked for the 5 nights then then the Hilton Tokyo for the 3.

      • Jimmy says:

        too many nights in Odaiba – its the least appealing part of Tokyo – personally I’d skip it. 8 nights too much in Tokyo fullstop (IMO) – so much to see beyond…including Kyoto, Hiroshima, Nara etc etc etc

        But Hilton Shinjuku is the best Hilton group hotel in Tokyo when lounge, location, price (in points) etc is all factored in.

        • d4ve says:

          Thanks Jimmy. We are travelling in between and go down to Kyoto, Osaka and Hiroshima. We also plan to use Tokyo as a base to travel out. We were already thinking of swapping the hotel so will do so.

  • MarkM says:

    I like the Westin. Ebisu is definitely not the most exciting area, but there are shopping and dining opportunities at Yebisu Garden Place and the far side of Ebisu station is quite bustling. The hotel isn’t very Japanese in design, sure, but the Western chains in Tokyo tend not to be and my rooms have always been decently sized and comfortable.

    I thought about the Park Hyatt for the last trip but the location isn’t ideal and residual familiarity with the Ebisu area won the day.

  • AndyR says:

    Not sure why you would want to spend time in a lounge in a city like Tokyo when there is so much great food and things to see?

    We had 4 days there and still didnt see it all. Would love to go back and explore more.

    • Rob says:

      Need to pace yourself with little kids in tow.

    • Jimmy says:

      TOTALLY AGREE. Tokyo is awash with amazing food. No Tokyo hotel lounge comes close. Its a sin to sit in one.

      • Dan says:

        We found quite a comfortable routine of doing a days sightseeing, visiting the lounge for an hour or so at 6pm for a few drinks, then heading out to a nearby restaurant for dinner. Tokyo can be an expensive city – so it was nice to have a few gin and tonics without thinking about the cost!

  • laika says:

    We’very stayed at the Grand Hyatt twice and really liked it. I feel it’s better for business than leisure as the standard rooms are a little austere (bathrooms are fantastic, though!) but the level of service is second to none and the fact that it’s attached to the mall is very convenient. Roppongi isn’t my favourite area, though. On our last trip we booked the Shinjuku Granbell and opted for one of their premium rooms as it was still cheaper than the Grand Hyatt. The room and view was fantastic, and we preferred the vibrancy of the area (it’s probably not entirely family friendly, however!) I did miss the service of the Grand Hyatt, but our room was so nice it made up for it. I think we’ll stay there again on our next trip.

    • David says:

      We loved the Shinjuku Granbell – had a suite with outdoor bath and the views from the floor-to-ceiling windows spectacular!

  • Tom says:

    The Conrad has been a solid option pretty much since it opened. I also like IC The Strings a lot (not the ANA IC, however, a lot of very dated rooms there).

    At the luxury end, the new Prince Gallery and the Andaz are both superb. Never stayed at the RC but it consistently gets good reviews also. You are basically spoilt for choice in Tokyo and if willing to pay cash the list of superb hotels gets even longer.

  • William says:

    My view is that Hilton could improve its lounge facilities hugely by cutting out the afternoon teas and the early evening hot food. The lounges just become over busy with people scrounging free food. This is what the hotel restaurants are for. Better to have just drinks and small items available all day.

    • Genghis says:

      The Conrad Singapore lounge felt like an old persons home / GP surgery waiting room with people scrounging free (not that good) food

    • Jimmy says:

      “people scrounging free food” – precisely. amazing that people trek half way round the world to Tokyo and then choose to eat cack (because its ‘free’)

      • Will says:

        1. You’d hope the food in a 5 star hotel would be better than “cack”
        2. If your redeeming for points (which many HfP readers will be) then it’s not automatic that you’ve got incredibly deep pockets and saving £50-100 on a meal out and drinks can mean the funds for other attractions.

  • Vigs says:

    Rob, did you consider Hilton Tokyo? I thought that was a more reasonable choice as rooms can be had for 50,000-60,000 points mark?

  • krys_k says:

    I stayed on a tiny air bnb flat – incredibly small in Shinjuku, worth doing just to see how many Japanese live. It was rather expensive and poor quality. Did the same in Kyoto. Honestly, next time will pay more to get the creature comforts from a hotel. Best place I’ve stayed was a Ryokan in an Onsen village. Better than any hotel anywhere in the world.

    • Genghis says:

      Which onsen village and ryokan? Can you remember?

      • krys_k says:

        Yes indeed. The village is Shibu Onsen, from memory, it has 11 public Onsen and at night the cobblestone streets lit by gaslight are incredibly picturesque. We went there because of the snow monkeys that swim in their own Onsen in wintertime. There are lots of Ryokan in the town and we stayed at Shuman No Yado Sakaeya. It’s marked as three star, and if that’s the case it smashes many a five star hotel out of the water.

        • Genghis says:

          Thanks for the tip. I have been there without realising it since I walked from Jigokudani back to Yudanaka. Beautiful area and a different side of Japan.

          • Dan says:

            I can highly recommend Hiiragiya ryokan in Kyoto. Stayed there two nights and the service was out of this world. They struck the balance between being attentive and giving some space and privacy brilliantly.

            The 12 course Kaiseki dinner was also lovely too (think it does or at least did have a Michelin star). Unlike anything I’ve ever eaten.

    • Jimmy says:

      how much was the airbnb in Shinjuku?

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