My review of the ANA InterContinental Tokyo hotel

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This is my review of the ANA InterContinental Tokyo hotel.

As hotels in Tokyo are incredibly expensive during cherry blossom season it made sense to use points for my stay.  Rob had already bagged the Conrad Tokyo (his review is here) so I stayed at the ANA InterContinental Tokyo.  Whilst the property is linked to the airline ANA, who provided my flight to Tokyo, they did not pay for the hotel.  Here is my review.

Getting to the ANA InterContinental Tokyo from Haneda Airport is fairly easy.  There is the option of taking the shuttle bus (40-60 minutes 1,130 yen) bus, however my arrival time and the bus timetable weren’t lining up so I decided to take the metro.

There are two lines from Haneda Airport. I chose the Keikyu-Kuko Line, that became the Asakusa Line at Sengakuji Station, all the way to Shimbashi where I had to change for the Ginza Line to Tameike-Sanno Station. The ANA InterContinental Tokyo is right outside Exit 13.  The whole journey took about 40 minutes and the trains were almost empty.  (Before my trip to Tokyo I had nightmares at dreaming about packed trains, getting squashed in the doors and losing my luggage!)

I bought a train ticket at Haneda Airport to Sengakuji for 560 yen and another ticket at Shimbashi for 170 yen. The next day I got a Pasmo card (the Japanese Oyster Card) to simplify my journeys and also to reduce the cost.

ANA InterContinental Tokyo review

Check in

The ANA InterContinental Tokyo reception is at the far end of the ground floor. As it was very busy when I arrived I had to wait about 10 minutes until I could check in. The check in process itself took another 10 minutes. I was very tired after the flight and just wanted to get some rest so it was slightly annoying that everything took so long.

ANA InterContinental Tokyo review


My room was on the 15th floor. It was a Standard Double Room with a good sized desk, a sitting area and a comfortable bed.

There were some fruit, two bottles of water and a Japanese newspaper

ANA InterContinental Tokyo review

The design of the room and its furniture was rather disappointing and appeared to be badly dated.

ANA InterContinental Tokyo review

The coffee/tea machine was a bit odd and by no means could I find out how to operate it.  It appeared to be some sort of kettle and there were instant coffee sachets as well as tea bags next to it. As I’m not a fan of instant coffee I eventually gave up and got my coffee at one of the million coffee shops in Tokyo.  (If you think London is overrun with coffee shops, it has nothing on Tokyo.)

ANA InterContinental Tokyo review

Let’s look at the positive aspects of the bathroom first. There was a lot of space for make-up, creams etc. around the sink, although with the hair dryer, tissue box and amenities randomly spread out it looked a bit messy. It also didn’t help that the sink was rather tiny and the marble looked a bit dated.

ANA InterContinental Tokyo review

The shower was terrible.  It was not possible to bend the shower head further down and when taking a shower the water went straight into my face – and nowhere else. Where is a rainfall shower when you need one?

ANA InterContinental Tokyo review

At least the toilet was a typical Japanese Toto toilet.

ANA InterContinental Tokyo review

And now to the worst part of the room … MOULD!

The last time I had mould in a hotel room was when I stayed on a little island in Croatia where there was only one hotel which had 2 stars and no competition.  With 2 stars I didn’t expect much, but a 5 star hotel with mould…?

ANA InterContinental Tokyo review


To end my review with something positive, as a Spire Elite member I received two complimentary drinks at the MIXX bar and lounge on the 36th floor.  The staff were very friendly, the drinks were pleasant and the view, especially as it got dark outside, stunning.

ANA InterContinental Tokyo review

The ground floor with it’s cafe / bar was gorgeous with a piano player was playing tunes in the evening.  It is only the rooms that let this property down.

ANA InterContinental Tokyo review


The location of the ANA InterContinental was great. As well as having the Ginza Line right outside, there was an office building with a supermarket and lots of restaurants on the other side.

ANA InterContinental Tokyo review

The area was also great for taking cherry blossom pictures as there were a lot of trees around the hotel.

ANA InterContinental Tokyo review


To give you a better impression of the ANA InterContinental Tokyo, here is a short mould-free YouTube video of the hotel and my room.  You can subscribe to our YouTube channel via this page – this is the same link to visit if the video does not automatically appear below.



The good news is that the ANA InterContinental Tokyo is easily accessible from Haneda Airport as well as the main tourist attractions, there are various restaurants and bars inside the hotel as well as in the surrounding area and the public areas of the hotel are very good.

On the other hand, the service was by Japanese standards very slow and on several occasions staff seemed very annoyed when I didn’t understand their English.  I understand that cherry blossom season meant that the hotel was almost fully booked and the staff were having to work harder than usual.  Mould in the bedroom is unacceptable and the shower was in need for a makeover.

There are not many options for using hotel loyalty points in Tokyo with the big chains all having far fewer properties than you would expect.  There is not a single Holiday Inn, Holiday Inn Express or Crowne Plaza, for example.  If you have the choice and you have Hilton Honors points, stay at the Conrad Tokyo. After having read Rob’s review and comparing the pictures to the ANA InterContinental, I can’t really recommend the ANA.

The hotel website is here if you want to find out more.

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

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  1. I forgot to mention above that the entire lobby and lifts in the IC ANA had a strong smell of smoke plus a strong smell of some spray which was probably being used in an attempt to mask the smell of the smoke. However this was also the case with all other Japanese hotels I stayed in.

    The non-smoking rooms which I were given were always fine though.

  2. ANA certainly is not the best. I live in Tokyo and we consider this to be late JR a business hotel. For those on a tight budget.
    Mould in these ex 4 star old hotels is common, because the weather in Tokyo is very humid and a bathroom can get a bit of dampness that will can turn to mound very quickly. If the bathroom is refurbished with modern equipment the mound will be a thing of the past.
    Tokyo has a lack of hotels for the upcoming Rugby World Cup and 2020 Olympics. Accor and other hotel chains not in Tokyo need to pull their finger out. In Tokyo we don’t really call the ANA a convenient location!

  3. Brian says:

    I guess this unofficial review (which I like, by the way) highlights the problem with any official review that has been arranged with the hotel – the hotel will always make sure that the room given to an official reviewer doesn’t have mould and things like that.

    • Nate1309 says:

      I agree. Sure someone at the IC will invite Anika back to do another review and it will be top spec. But a ‘secret’ review like this is far more valuable to the HfP readership I would guess.

      • We would never have accepted a freebie review here, because it is known not to be a great hotel. The reason the ‘official’ reviews we do are generally positive is that we only accept them when we know we will like the hotel.

        ‘Freebie’ reviews actually cost us money in travel costs plus lost working time. Why would Anika or I want to spend money / Avios flying somewhere, leaving our respective partners / kids for a couple of days and causing a build-up of work to be cleared via late nights when we return, just to stay in a dump?

      • Brian says:

        Yes, that’s my point – I wasn’t trying to suggest that Anika is enthusiastic about places just because HfP gets a free room to review – I was saying that this kind of review above is more likely to be of use to ‘normal’ readers than the freebie reviews, because they flag up things that could easily happen to us.

  4. Why was the ANA IC chosen? Just because it accepted ‘points’ ? If basic research were undertaken, it would be quickly established that it is a very poor property. Also, the Conrad is blindly recommended without any mention of the (oft better) Hilton Tokyo. Much less points required for a redemption, better location especially for nightlife, better exec lounge etc.

    Why not purchase the PASMO (or SUICA) on arrival in Haneda, or why buy two single tickets from two different stations (en route to ANA IC) when one through ticket bought in Haneda would have sufficed?

    And SUICA is ‘bigger’ (more common/popular) than PASMO, although the choice doesn’t matter for your visit. PASMO can only be purchased at the Keikyu (Haneda) station due to it being a private line. Had you taken the Monorail, you could have purchased the SUICA. They are IC cards for use across Japan; they are most certainly not an Oyster card equivalent which is only valid in greater London and not accepted in the same volume of retailers.

    But the moral of the story? Choose to visit Japan during Cherry Blossom season and you’re guaranteed to end up comprising in some manner or other (much less chance of upgrade etc) as Rob also probably now appreciates after his own Conrad visit. Rem, we have cherry blossom trees here in the UK (and elsewhere); yet few bat an eyelid or take the same interest or volume of photos of them.

    PS Did you actually explore Tokyo? Was it not worthy of brief mention?

    • I don’t think Strings was available for the nights she needed. As for the Conrad, I was taking my wife and kids and wanted to be central. Lack of local nightlife was not a concern unfortunately 🙂 I did say in the Conrad review that, in retrospect, something cheaper (in points terms) would have actually done the job just as well given how our days turned out. That said, I’m pretty sure Hilton Tokyo wasn’t available either as a redemption when I booked.

      We thought of doing a Tokyo tourist piece, like the Kyoto one, but Tokyo is more about the sum of the parts than the parts itself which don’t make for a great photo essay, and that isn’t really what we do anyway.

    • TGLoyalty says:

      I really don’t understand the Cherry Blossom thing, are they really that rare you must go to Japan to see them?

      Come to my neck of the woods some beautiful cherry blossoms right outside my door and all around the park.

  5. BrianD says:

    We’re just back from a five night stay at the IC Tokyo Bay, and we couldn’t be happier. I’d booked a “King Club Superior With River View” on an Ambassador voucher for the first two nights, and a “Standard Room” on points for the remaining three nights. Having read about the Japanese ICs being sticklers for the rules, I was fully prepared to be moved to the standard room for the second half of our stay. However, instead of the guaranteed Ambassador room upgrade for the first two nights, we were able to stay in the Club room and retain Club access for all five nights. Not sure whether the hotel was quiet post-Golden Week, or if this was offered as our stay coincided with my 50th birthday, but it was a nice gesture nontheless.

    Our room on the 22nd floor was nice and spacious, though it was a bit dimly lit, and the Club Lounge had nice views out towards the Rainbow Bridge on one side and Tokyo Tower on the other. We found it easy enough to get around Tokyo, with the hotel providing a regular shuttle bus to Hamamatsucho Station (Yamanote Line), and with Takeshiba Station (Yurikamome Line) and Hinode Pier (for the river bus) within easy walking distance. Would definitely consider staying here again if we’re ever back in Tokyo.

  6. Alex W says:

    Why no Ambassador status for Anika?

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