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The White Company unveiled as the new BA Club World bedding provider

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British Airways announced yesterday that it has chosen The White Company to provide bedding and amenity kits for Club World as part of the current £400m customer investment plan.

Don’t get too excited.  The new amenities will only be introduced on the New York JFK route this year.  You will be waiting until 2018 to see them across the network.

British Airways White Company 1

To quote:

Later this year, customers travelling in Club World between Heathrow and New York JFK  will be given a new elegant day cushion which will double up as a fantastic lumbar support when working or relaxing on board.

Exclusively for British Airways, The White Company have also designed a bespoke, luxuriously soft large pillow and white cotton pillowcase to enhance customers’ comfort and to help them sleep well in the sky.

Customers will also be given a super-soft woven blanket with satin trim and a specially developed luxury duvet to improve their quality of sleep, as well as a padded mattress cover giving an extra layer of comfort. The new bedding from The White Company will then be gradually rolled out across British Airways’ other long-haul routes.

The new Club World amenity kits come in an elegantly designed bag from The White Company and contain products from the retailer’s ‘Restore & Relax Spa Collection’, as well as a super-soft jersey eye-mask, offering a further touch of luxury in the sky.

British Airways White Company 2

I think this is a smart choice.  The White Company was heavily promoting the opening of its first New York store when I was over there a couple of weeks ago, and it has a slightly higher end position than you would get from John Lewis or Marks & Spencer.  It is interesting to see Elemis being dropped as amenity kit providers given that they still operate the lounge spas.

It may or may not be a coincidence that shirt maker Charles Tyrwhitt, which is owned by the same family who own The White Company, recently became a British Airways Executive Club Avios-earning partner.

British Airways White Company 3

Other Club World changes to be pioneered in the Autumn on the JFK route include trolley-served dining and ‘breakfast cards’ on overnight flights which you can tuck into your seat, ticked with your meal options, if you want to be woken.

You can learn more about BA’s current Club World investment programme in Anika’s article on the BA investment press day here.  There is also a special BA website on its investing plans here.


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Comments (51)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Genghis says:

    Hopefully crew will turn down the temperature from 26°C to allow me to use the new luxury bedding…

  • Paul says:

    Same old “jam tomorrow” mentality. By the time this meagre offer is fully rolled out other will have reinvented their product.
    To paraphrase an ex American president ” it’s the seat stupid” why fly 8 a rest when others have 4 and direct aisle access?

    • Barry cutters says:

      You don’t get half the room. 8 vs 4 isn’t a fair comparison due to layout style.
      And plenty of people do fly ba as we value a direct route network over changing multiple times.

    • Alan says:

      Agree vs AA hard product, however I’d take CW over non-refurbished VS 4-across product – the BA design is still pretty clever and feels more spacious.

      • Genghis says:

        Once you’re cocooned in a rear facing window seat, it’s very private.

        • The Urbanite says:

          64A on a 744 is nice, direct aisle access too.

          Was provided with a breakfast card as described in J on BA116, 2015 ex JFK a couple of weeks ago but agree about the cabin being a little on the warm side.

          Quite like The White Company so plus points for BA there.

        • Alan says:

          Indeed – I find them really good – plus if you can get one at a bulkhead then direct aisle access too 🙂

  • Delbert says:

    Thanks for the link in this article which has alerted me to seek a refund for CE seats that I’ve already paid for (BAEC Bronze).

  • Lewis Watson says:

    Just curious does ba pay the white company for the products? Or is it other way round white company pays for essentially advertising?

    • Rob says:

      BA will pay but have probably struck a good deal on the grounds of brand recognition. Whether White Company is actually controlling the process or BA has bunged them a few quid to stitch their labels on a pile of stuff it got cheap from a factory in Romania is a different question.

      • Catalan says:

        Rob is that comment really necessary? Did you say the same when issued with your White Company branded PJs from Qatar Airways. Or was that from a better cheap factory in Bangladesh?

        • Rob says:

          It was badly phrased. What I meant is that you can’t be sure that TWC is actually controlling production and quality of these items to the levels which they demand for their stores (which, I admit, is high). They may have done a licensing deal with BA and BA is simply out there procuring the products itself to its usual quality standards.

          It is very possible I am being overtly cynical but that’s what exposure to BA over a long period of time does to you.

          Nothing against Romanian production – Louis Vuitton for example make all their shoes in Romania and simply attach the finishings in Italy, allowing them to put a ‘Made In Italy’ stamp inside (see https://www.theguardian.com/business/2017/jun/17/revealed-the-romanian-site-where-louis-vuitton-makes-its-italian-shoes ).

        • RIcatti says:

          It is a common practice among brands to have “outlet” quality goods (the goods produced to be sold in outlets, not in high street shops of the same brand).

    • CV3V says:

      I always wonder this, back in the good old days a certain transatlantic airline used to get their alcohol miniatures for free, probably the soft drinks too.

      • C77 says:

        Not only for free but charged said drinks companies for the product placement. The mentalist behind it being if they didn’t pay there would be others lining up to do so.

  • Jerome Zagala says:

    Comments on American blogs deem this “enhancement” to be lipstick on a pig. I disagree. This is lipstick applied to a paper bag that is placed on a pig.

  • Sussex bantam says:

    How on earth can it take more than six months to replace some bedding ? What are they doing ? Hand stitching it in waterside ?

  • JamesB says:

    I wish they would just change the seat to something more contemporary and reduce the cabin density, I see little point in trying to dress mutton as lamb.

    • Nick says:

      If they reduce density, are you happy to pay more for a ticket to compensate for their lost revenue?

      • JamesB says:

        No, why would I? Their prices are already a joke in comparison to what they offer. I only fly BA using avios and only then when there is value in doing so which is increasingly difficult to find for my destinations in far East. If BA want me to pay cash for them they will need to get the price down to a maximum £1500 return including allocated seats.

        • Rob says:

          Virgin is reducing density on the A330s after realising people would not pay for it.

  • clive says:

    A welcome improvement. With lots of seats in J and already-full lockers, this seems like a large volume of extra ‘stuff’ in the cabin and can’t help wondering where it will all go… where will they put dozens of these mattress toppers, duvets, pillows etc? On Virgin, there’s a space behind each seat for the bedding bundle.

    • insider says:

      I think it will allcome in a shrink wrapped bag and left on the seat (much like the current duvet), but just a bit bigger.

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