British Airways has launched a new service at Heathrow to help delayed inbound UK domestic passengers reach their connecting flights.
It is, I assume, a delayed reaction to the (no fault of BA) traumatic transit experience at Heathrow. KLM has built up a major franchise by persuading travellers outside London that they will have an easier life if they transit in Amsterdam via a KLM connection from their local airport instead.
The service is called Premium Transfer Drive.
To qualify you must be:
on a domestic flight into Heathrow
travelling onwards in Club Europe, Club World or First, or holding a British Airways Executive Club Silver or Gold card
This service is not guaranteed. BA is not stating the parameters under which you will be collected from your incoming flight, and there will obviously be capacity controls too. You should also remember that, whilst you might make the plane, your luggage may not …..
You will need to be booked on a single through-ticket in order for BA to know you have a connection.
Whilst this service will only be used by a handful of people, it is – to be honest – more ambitious than we have come to expect from British Airways of late. Perhaps things are picking up.
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