Maximise your Avios, air miles and hotel points

The following changes to the Hilton Honors hotel loyalty scheme start today

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Hilton Honors launches a number of changes to their programme today which will (good news) both simplify the scheme and (bad news) signal a shift in focus towards rewarding only the most loyal guests.

What Hilton Honors will do from today, is:

reduce points earning for Blue and Silver members

increase points earning for Gold and Diamond members who stay at least 40 nights per year (the changes are neutral if you stay under 40 nights)

remove the option to earn airline miles alongside points from your stays

Full details can be found on hilton.com on this page.

Why is it doing this?

There is a trend in the airline miles sector to give more rewards to big spenders and reduce benefits for the rest.  We saw this with the last set of Avios changes in 2015, where discounted economy tickets went from earning 1 x miles flown to just 0.25 x miles flown.  Hilton is moving the same way.

What Hilton seems to be doing is:

reducing what it spends on points for infrequent guests and

by stopping ‘points and miles’, reducing the amount of cash flowing out of Hilton Honors into the pockets of the airlines

What are the changes?

Until yesterday, you had two options when staying at a Hilton Honors hotel:

‘Points and Points’ gave you:

10 base points per $1 plus a bonus of 15% for Silver, 25% for Gold and 50% for Diamond, plus a fixed additional bonus of 5 points per $1

Alternatively, ‘Points and Miles’ gave you:

10 base points per $1 plus a bonus of 15% for Silver, 25% for Gold and 50% for Diamond, plus a fixed additional bonus of (in most cases) 1 airline mile per $1

But from today ….

Points and Points’ and ‘Points and Miles’ have been scrapped.  The new system, which has the benefit of being a lot simpler, is:

10 base points per $1 plus a bonus of 20% for Silver, 80% for Gold and 100% for Diamond

This is how it compares, assuming you currently do ‘Points and Points’:

Base member:  currently 15 points per $1, will become 10 points per $1  (down 33%)

Silver member:  currently 16.5 points per $1, will become 12 points per $1  (down 27%)

Gold member:  currently 17.5 points per $1, will become 18 points per $1 (up 3%)

Diamond member:  currently 20 points per $1, will remain 20 points per $1 (no change)

So, on standard earning no-one wins and some people lose badly.

However, there are some extra perks for Gold and Diamond members:

10,000 bonus points for hitting 40 nights, and for every 10 nights thereafter

plus

30,000 bonus points for hitting 60 nights

As 40 nights is the threshold for hitting Gold, and 60 nights is the threshold for hitting Diamond, you are effectively receiving extra points for hitting these tiers.  The only exception would be people who do very few but very expensive stays who may hit status on base points instead of nights.

Hilton Honors gives an example of a Diamond member doing 60 nights per year (the minimum required for Diamond if you qualify by nights) at $150 per night.  They currently earn:

$150 x 20 points per $1 x 60 nights = 180,000 points

In future they would earn:

$150 x 20 points per $1 x 60 nights = 180,000 points + 10,000 for 40 nights + 10,000 for 50 nights + 10,000 for 60,000 nights plus 30,000 for 60 nights = 240,000 points

This member is 33% better off.

Here is a Hilton chart showing the changes:

Hilton Honors new earning rate

And two new perks ….

Status members now receive two additional benefits:

Elite nights will rollover.  Elite STAYS will not.  If you do enough nights to retain your current tier but not reach the next one, your excess nights carry over.  A Silver member doing 30 nights (Silver requires 10 nights, Gold 40) would retain Silver but start the following year with 20 elite nights for example.  The carry-forward is only for one year, so in my example a 30-night Silver would not get two years of extra status.

(Taken alongside the bonuses for additional nights, you can see what Hilton is driving at.  Many people retain their status and then move their business elsewhere because they see the extra elite nights as ‘wasted’.  That is no longer the case, and there is an extra carrot of the 10,000 point bonuses for sticking with Hilton.)

You can gift status to a friend.   A member doing 60 nights in a year can gift Gold status to a friend.  A member doing 100 nights in a year can gift Diamond status.

What does this mean overall?

Hilton has clearly decided that it was being too generous to people who only gave it a modest amount of business each year.  ‘Modest’ seems to be defined as anyone doing less than the 20 stays or 40 nights required for Gold.

What I don’t quite understand, however, is where this fits in with Hilton’s big ‘book direct’ campaign.  For a Silver or base member, who effectively gets no status benefits and who are now seeing their points cut and their ability to earn miles removed, why should they book direct, unless there is a cheaper member rate? If the price is the same then Hotels.com Rewards – which effectively offers you 10% of your spend back in free nights as I explained here – looks attractive now.

At the same time, Hilton has clearly decided that it wasn’t doing enough to keep members loyal once they had their Gold or Diamond requalification in the bag.  There are now three reasons to keep going: extra bonuses for doing 40+ nights, elite rollover nights and the ability to give status to a friend.

(Diamond and Gold members also receive free breakfast at Waldorf Astoria hotels now, as I explained here.)

Dropping the airline miles and points option takes away a differentiating feature.  What does surprise me is that Hilton is not introducing an option of just taking miles from a stay.  Most chains let you earn a handful of airline miles if you don’t ask for points – IHG gives 2 Avios per $1 on most brands per stay for example.

Hilton will still let you convert large chunks of points into airline milesThe rates – click here – are very poor though at 10,000 Hilton points per 1,000 miles in most cases (50% better to Virgin Atlantic).  You lose 50%-66% of the value by doing this so I really wouldn’t recommend it.  It also makes no sense since you can now use as few as 5,000 Hilton points for a cash discount on your next Hilton stay.

Personally for me …..

I have no skin in this game.  I currently have Hilton Diamond until March 2019 via the status match promotion which is still running.  When that expires, I will have permanent Hilton Gold as long as I keep my American Express Platinum card open.

(Hilton Gold is generally acknowledged as the most valuable mid-tier hotel status to have.  This is mainly because of free continental breakfast and partly because, outside the US, hotels treat you favourably for upgrades.)

As both a Hilton Gold or Diamond, my points earning rate is virtually unchanged.  I was never going to do enough nights to earn a 10,000 point bonus or be able to gift elite status.

I will lose out from the occasional generous ‘points and miles’ promotion.  On the other hand, I will benefit from the ‘free breakfast at Waldorf Astoria’ benefit just introduced.

The real losers are those of you who don’t have Hilton Gold.  You will see a noticeable drop in the number of points you earn.  Anyone doing very few Hilton stays – 4-5 per year – will no longer be able to pick up miles (unless they wait until they have 10,000 Hilton Honors points) and will see the points they earn per stay fall sharply.

You can find out more about the changes on the Hilton website here.


How to earn Hilton Honors points from UK credit cards (June 2021)

There are various ways of earning Hilton Honors points from UK credit cards.  Many cards also have generous sign-up bonuses.

Do you know that holders of The Platinum Card from American Express receive FREE Hilton Honors Gold status for as long as they hold the card?  It also comes with Marriott Bonvoy Gold, Radisson Rewards Gold and MeliaRewards Gold status.  We reviewed American Express Platinum in detail here and you can apply here.

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Did you know that the Virgin Atlantic credit cards are a great way of earning Hilton Honors points? Two Virgin Points can be converted in three Hilton Honors points. You can apply here.

You can also earn Hilton Honors points indirectly via American Express Gold, the American Express Rewards Credit Card and – for small business owners – American Express Business Gold and Business Platinum.

Click here to read our detailed summary of all UK credit cards which can be used to earn Hilton Honors points

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.)

Comments (60)

  • Liz says:

    I am trying to enrol my hubby and myself for the upgraded status through the Platinum Amex. I did it previously on a Platinum card last year but am trying to enrol again to extend our status for a further year but the Amex enrolment page keeps throwing up an error saying:

    Sorry, Hilton Worldwide have been unable to process your enrolment request. This normally happens because there is already a member registered with the email provided or, if applicable, the existing Hilton Honors membership number is incorrect. Please provide an alternative email address or your existing Hilton Honors membership number and re-submit your request

    This is happening across all the accounts previously upgraded. I’ve added the correct email and member number but I can’t enrol. How do you enrol again to extend the dates in to next year?

    • Liz says:

      Do you have to provide a different email address every time you re-enrol with all these programs. Just can’t get any of them to work!

      • Anna says:

        +1, thought it might be because Amex is in maiden name but HH account in married name, but maybe not if we’re all having the same problem. Was going to email HH after the weekend to query it (they don’t seem to have an issue with my HH Visa card being in my maiden name),

    • Tilly says:

      This happened to me when upgrading my HH account. I just had to try again, reentered my HH account and email details and it went through on the second attempt.

      • Liz says:

        Tried lots of times on HH and SPG accounts and it keeps saying there is already another member …. Won’t let you go ahead with no email so only alternative I can see is enter a new email which would be a pain to have to do every year.

        • Funtime says:

          I’ve tried enrolling this morning on most of the hotels, same message on all.

          See what tomorrow brings.

        • Rob MC says:

          Same for me on every hotel and even the golf membership

        • Leo says:

          Still happening today. Even with a new email address….

        • Funtime says:

          Been on the chat and helpline, appears there’s a problem at Amex end.

        • Liz says:

          Ok thanks Funtime – I just tried again and got the same. Did they say when it’s likely to be fixed? Will just have to keep trying.

        • Funtime says:

          Hotel enrollments are now working.

        • Leo says:

          Cheers Funtime seems to be working again.

  • shd says:

    OT: just hit my Corp Amex Gold spend target, got the 20k points. What next? Cancel and start the 6-month clock ticking for a fresh application in October? Don’t see a way to upgrade the Corp Gold to Corp Plat .. does this exist?

  • Michelle says:

    I have an upcoming stay at the walk in Dubai. We’ve booked the first two nights in my name on cash and then second night on points and then the next 5 nights are on points in my partners name. We’re both gold. What is the best way to go about linking the three separate bookings so we don’t have to change rooms and maximise our chance of an upgrade? Thanks.

    • Leo says:

      I think that’s quite tricky. I’ve had Hilton put me in two separate rooms before even when I’ve tried to point out the linked bookings in advance. Basically I had tagged on a further 2 nights booking onto a pre exiting one. All paid cash – I simply didn’t want to move room. They (Hilton Mallorca) were planning to upgrade the second (2 day booking) but not the week long booking. In my opinion you have a much better chance of being upgraded for a short stay (go figure) so depending on the hotel…they may be keener to not upgrade the lot. YMMV obviously.

    • Olly says:

      I would always suggest emailing the reservations dept at the hotel directly a couple of weeks before you go and explain it. They should be able to sort out the keeping the room request. The big problem I usually have is finding the email address for the hotel to send it to. There’s nothing guaranteed but I’ve found it to be the best option

    • Michelle says:

      You both make good points, I guess it’s a case of you pay your money and take your chance. It’s Ramadan when we go so we may get lucky! Thanks.

  • Alex says:

    Does anyone know / have any thoughts on whether someone is more likely to be upgraded if they don’t check in beforehand (and choose their own room) vs just turning up on the day?

  • Alex Sm says:

    Why is standard hotel breakfast so important for you guys? If you are on a business trip or let’s say conference, you are likely to get something from there and won’t have time in the morning anyway. If you are on holiday, you won’t want get stuck at the hotel for the best part of the morning and are likely to venture out to mingle with locals and have a coffee and a croissant / noodles / omelette (depending on destination) elsewhere but god forbid not at the hotel… even if it is Hilton or especially if it is Hilton. Agree?

    • Leo says:

      No to be blunt. If you are at a resort type hotel then it’s often the start of a relaxing day by the pool or on the beach. It may well be your main sustenance before dinner. Not every body wants to rush out immediately or even at all. Horses for courses. And sometimes it’s a real faff trying to find somewhere suitable – again dependant on location, you might be in the middle of nowhere.

      • Alex Sm says:

        Yes, for resort-type properties, o would agree but they often come as B&B _anyway_. But in case of most city hotels waste of time in my opinion

        • Hanna says:

          Some hotels offer great breakfast and having it for free is good benefit.
          No breakfast option means you have to waste your time to find a place to eat. It’s ok, if you know the area, but could take some time, if you don’t.

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