Maximise your Avios, air miles and hotel points

Let’s be clear ….. avios.com is NOT closing. Your questions answered.

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A disproportionate percentage of my inbox in the last 6-8 weeks has been on the topic of the closure of the avios.com website.

Despite (or perhaps because of) the correspondence from British Airways and Avios on this subject, there is substantial confusion over what is going on.  I thought it was worth taking a bit more time today to clarify certain issues.

BELIEF:  The avios.com website is closing down

TRUTH:  The avios.com website is not closing down, and will actually become far more important than it is at the moment

The thing that is being closed down is the Avios Travel Rewards Programme.  This was set up to be the ‘Avios scheme for people who don’t fly’ and there was a hope that it would compete with Clubcard or Nectar.  It has failed to do this – not helped by the fact that BA doesn’t fly from the regions – and is closing.

Your 3081xxxxxxxx account will be closed very shortly, if it has not already closed, and the balance moved to a British Airways Executive Club account.

Going forward, avios.com is where members of Vueling Club, Flybe, Aer Lingus AerClub and other Avios-earning schemes – except for British Airways and Iberia – will go to manage their accounts and book redemptions.

questions about avios.com closure

BELIEF:  I have no way of accessing avios.com once my Avios Travel Rewards Programme account is closed

TRUTH:  Not true.  You can continue to log in at avios.com – and book flights and make other redemptions – using an Aer Lingus AerClub or Vueling Club account

AerClub and Vueling Club accounts use the same 3081xxxxxxxxxx numbering system as Avios Travel Rewards Programme accounts and you can log-in at avios.com using AerClub or Vueling Club details.  Set up a free account at aerlingus.com or vueling.com and test it out.

BELIEF:  I can’t transfer Avios to AerClub or Vueling Club (or vice versa) because they don’t appear on the ‘Combine My Avios’ dropdown menu

TRUTH:  This is not the case

When you use ‘Combine My Avios’, the menu option for avios.com actually refers to ANY Avios account which starts 3081.  As well as Avios Travel Rewards Programme, this includes AerClub, Vueling Club and indeed Avios South Africa.

To move Avios into AerClub, for example, simply use ‘Combine My Avios’, select avios.com as destination and give your AerClub number.

If you want to move between two schemes which use the Avios platform, ie from AerClub to Vueling Club, you will need to move them via BA or Iberia as an intermediary – you cannot move Avios directly between two different schemes on the Avios platform.

Flybe Avios collection

BELIEF:  I can no longer earn Avios from Flybe because my Avios Travel Rewards Programme account has been closed and migrated to BA

TRUTH:  This is not the case

You can give Flybe ANY Avios account which starts with 3081.  If you are flying with Flybe, open an AerClub or Vueling Club account, credit the Avios to that and then use ‘Combine My Avios’ to move them using the route above.

Flybe will launching its own Avios scheme in the near future which will work in the same way as AerClub and Vueling Club.

Avios closure Vueling Club

BELIEF:  I can no longer use avios.com to move Avios between Iberia Plus and British Airways Executive Club, which is often the only functioning route, because my Avios Travel Rewards Programme account has been closed

TRUTH:  This is not the case

Simply open an AerClub or Vueling Club account, which operates off avios.com as I described above, and use that as a ‘middle man’ when you use ‘Combine My Avios’

avios.com closure questions answers

BELIEF:  Avios sent to my old avios.com account will be lost now my account is closed

TRUTH:  This is not the case

Once you Avios Travel Rewards Programme account is closed, any Avios sent to it will be automatically sent to your BA Executive Club account.

Hopefully this clarifies most of the questions you may still have about the closure of the Avios Travel Rewards Programme.  Ask in the comments below if you have any other queries.

(Want to earn more Avios?  Click here to visit our home page for the latest articles on earning and spending your Avios points and click here to see how to earn more Avios from current offers and promotions.)

Comments (166)

  • Richard M says:

    Has anybody else been sent a paper closing statement through the post? I got one last week dating back to 2011. No covering letter or anything..