Let’s be clear ….. avios.com is NOT closing. Your questions answered.

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A disproportionate percentage of my inbox in the last 6-8 weeks has been on the topic of the closure of the avios.com website.

Despite (or perhaps because of) the correspondence from British Airways and Avios on this subject, there is substantial confusion over what is going on.  I thought it was worth taking a bit more time today to clarify certain issues.

BELIEF:  The avios.com website is closing down

TRUTH:  The avios.com website is not closing down, and will actually become far more important than it is at the moment

The thing that is being closed down is the Avios Travel Rewards Programme.  This was set up to be the ‘Avios scheme for people who don’t fly’ and there was a hope that it would compete with Clubcard or Nectar.  It has failed to do this – not helped by the fact that BA doesn’t fly from the regions – and is closing.

Your 3081xxxxxxxx account will be closed very shortly, if it has not already closed, and the balance moved to a British Airways Executive Club account.

Going forward, avios.com is where members of Vueling Club, Flybe, Aer Lingus AerClub and other Avios-earning schemes – except for British Airways and Iberia – will go to manage their accounts and book redemptions.

questions about avios.com closure

BELIEF:  I have no way of accessing avios.com once my Avios Travel Rewards Programme account is closed

TRUTH:  Not true.  You can continue to log in at avios.com – and book flights and make other redemptions – using an Aer Lingus AerClub or Vueling Club account

AerClub and Vueling Club accounts use the same 3081xxxxxxxxxx numbering system as Avios Travel Rewards Programme accounts and you can log-in at avios.com using AerClub or Vueling Club details.  Set up a free account at aerlingus.com or vueling.com and test it out.

BELIEF:  I can’t transfer Avios to AerClub or Vueling Club (or vice versa) because they don’t appear on the ‘Combine My Avios’ dropdown menu

TRUTH:  This is not the case

When you use ‘Combine My Avios’, the menu option for avios.com actually refers to ANY Avios account which starts 3081.  As well as Avios Travel Rewards Programme, this includes AerClub, Vueling Club and indeed Avios South Africa.

To move Avios into AerClub, for example, simply use ‘Combine My Avios’, select avios.com as destination and give your AerClub number.

If you want to move between two schemes which use the Avios platform, ie from AerClub to Vueling Club, you will need to move them via BA or Iberia as an intermediary – you cannot move Avios directly between two different schemes on the Avios platform.

Flybe Avios collection

BELIEF:  I can no longer earn Avios from Flybe because my Avios Travel Rewards Programme account has been closed and migrated to BA

TRUTH:  This is not the case

You can give Flybe ANY Avios account which starts with 3081.  If you are flying with Flybe, open an AerClub or Vueling Club account, credit the Avios to that and then use ‘Combine My Avios’ to move them using the route above.

Flybe will launching its own Avios scheme in the near future which will work in the same way as AerClub and Vueling Club.

Avios closure Vueling Club

BELIEF:  I can no longer use avios.com to move Avios between Iberia Plus and British Airways Executive Club, which is often the only functioning route, because my Avios Travel Rewards Programme account has been closed

TRUTH:  This is not the case

Simply open an AerClub or Vueling Club account, which operates off avios.com as I described above, and use that as a ‘middle man’ when you use ‘Combine My Avios’

avios.com closure questions answers

BELIEF:  Avios sent to my old avios.com account will be lost now my account is closed

TRUTH:  This is not the case

Once you Avios Travel Rewards Programme account is closed, any Avios sent to it will be automatically sent to your BA Executive Club account.

Hopefully this clarifies most of the questions you may still have about the closure of the Avios Travel Rewards Programme.  Ask in the comments below if you have any other queries.

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How to get cheaper Avios redemptions to the Middle East by exploiting the 3000 mile rule
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Comments

  1. On a similar (but unrelated) note, I received an email today from Virgin Red about the combination of VirginRed with Virgin Atlantic Flying Club. Interesting to see how this develops and how it may affect miles redemptions! Copied mail below:

    “We just wanted to get in touch to let you know about an exciting development we’ve been working on here at Virgin Red HQ.

    We’re always looking for more ways to improve and develop our offering further and, as a result, we will be bringing together Virgin Red and the currency of Virgin Atlantic’s Flying Club – miles – to create a new Virgin-wide loyalty programme.

    A new company, Virgin Group Loyalty (VGLC), will be established to own and manage this exciting programme – ensuring the loyalty rewards you receive are truly outstanding. The new loyalty programme will launch in 2019 and we look forward to writing to you about the benefits joining the programme will offer closer to the time, rest assured you’ll be the first to know. ”

    • This is the text from Virgin Flying Club email I got today

      “As a valued Flying Club Silver member, I wanted to share some exciting news.

      Today we’re announcing that Virgin Group and Virgin Atlantic have agreed to create a new company that will launch a Virgin-wide loyalty programme, to reward customer loyalty across Virgin branded companies with unique and differentiated reward opportunities.

      The new loyalty programme will use the Flying Club currency, ‘miles’ and will bring you more opportunities to earn miles, with the result of getting you to Reward Flights sooner. The new loyalty programme plans to launch in 2019 and I look forward to writing to you about the benefits of joining this programme closer to the time.

      I want to reassure you that there won’t be any change in the way you interact with us or the benefits you currently receive as a Flying Club member. Flying Club will continue as Virgin Atlantic’s frequent flyer programme and will continue to use miles as its currency. You will still continue to earn Tier Points and earn and spend miles across Virgin Atlantic, Delta Air Lines and our partners as you do today. “

  2. David S says:

    I have an Avios Family account and they have created a new BAEC account for my wife (even though she already has one) but it has a zero balance. They haven’t created a new BAEC account for myself not transferred my share on my Avios balance into my existing BAEC account. So I can’t access my Avios points even though I need them and Avios say I wont see the points until the scheme closes but they either cant or wont give me a date. Any thoughts ?

  3. OT – How do I book a Qatar flight with Avios?

  4. Wally1976 says:

    OT – now showing as Marriott Platinum Elite despite only getting status through Amex Platinum (like lots of others on here) but wife is only showing as Gold. I am staying at the Gatwick Courtyard hotel tomorrow night with wife and our two children on a redemption – anyone want to take a punt on whether we’ll be offered complimentary breakfast and for how many of us?

    • Bonglim says:

      I am now as a platinum elite too…..

    • Wally is your SPG still linked to your Marriott?

      I now have two Marriott accounts.. one linked to spg at gold, and one not linked to spg at Platinum elite.
      I got an email a few weeks ago saying my accounts were no longer linked but I didn’t link them again as I didn’t think I had anything to lose.

      • Wally1976 says:

        I have two accounts too – an ‘SPG’ one as Gold and a ‘Marriott’ one as Platinum.

        Rob – I think we could do with an article on what’s happening here and merging accounts etc?

  5. Travelling Inspector says:

    I was surprised to be able to use my Lloyds AMEX upgrade voucher on Avios.com for a booking just the other day – for a BA flight obviously. I’d assumed that had all finished some time ago. My account remains active as I have AerClub membership linked to it, no sign of Avios having sent my modest stash over to my BAEC account.

    • Did you book online or call them?

    • I also successfully made a Lloyds upgrade voucher booking online last week.

      My question is that is it worth trying to earn another one (in 2018/19) with the upcoming closure of this card? My “year” began in May and I’ve barely used the card since.

      Alternatively, can I claim a refund on my annual fee?

  6. Not OT – sticking to the subject.

    I tried to transfer Iberia Avios to BA via Avios as lately as Sunday and it worked! I genuinely thought that Avios.com would be closing and we even discussed with my partner what we are gonna do and didn’t know.

    But why on Earth they opened for me a new BAEC account with 0 Avios in it??? This I can’t understand. The problem is that I can’t close it easily – need to telephone BA which I hate. Does anyone know how to do it online? I am annoyed and don’t want to keep an empty account unless someone tells me what use I can make of it.

    • They didn’t spot your existing account – which is weird as most people who have had this happen did have the same email on both.

      • I decided to keep the account in case if I need in the future to conduct some activity outside my normal BA account of 10 years. Perhaps, you are right, and the different emails could be the issue but I changed the email for Avios.com to the same as I use for BA.com a long time ago. Anyway, anything related to BA stopped surprising me as they are firmly in LCC mentality now with their cost-cutting (and their common sense went through the window long ago).

        But again, so happy that Avios.com is still working, otherwise it would be a disaster…

  7. Roger1* says:

    ‘Once you Avios Travel Rewards Programme account is closed, any Avios sent to it will be automatically sent to your BA Executive Club account. Except that, for me at least, that’s not the case.

    My Avios TRP balance is 0, as it should be as I combined them with BAEC Avios a while ago,

    However, my Aer Lingus Avios account has 10 pages of former avios.com transactions. 😀 The only genuine Aer Lingus Avios transactions are the opening bonus and an Avios purchase.

    I don’t seem to be able to combine ‘Avios’ with BAEC Avios. On my 2nd attempt (count them: 1, 2) I got ‘Combine my Avios was unsuccessful – You’ve tried to log in too many times, so your account has now been locked. Please try again later.’
    😀

    I did have a ‘Welcome to BA Blue’ e-mail with a new PIN a while ago, presumably the transition from avios.com to BAEC.. Clicking on the link to view the account produced my normal Silver page with up-to-date Avios and TP balances. Given that I didn’t need to use the new PIN with a zero balance account, I didn’t take it any further. Perhaps I should have done, if I could only work out what and how.

  8. i managed to have a word with Avios.com people a few months back and they said the site would be closing to us sometime in November. All transfers to BAEC should be done by then otherwise you can use it as normal, Avios bookings for everything and Lloyds points, E-Rewards going in, which I have found to be the case.

    I usually transfer all my points to BA once a month when my Lloyds Rewards cards post. My annual year also started in May and Lloyds said if I spend the required £7,000 I will earn another voucher before they pull the card. It will post on Avios up till they close then transfer to BAEC account.

    As the card will be closed before next May this will be the last voucher I can earn, shame really as it came in handy saving us a considerable amount of Avios.

  9. Tony Odams says:

    The handling of this “closure” by avios has been pretty poor. I have a Lloyds “duo” Amex account and in May I transferred all my avios earned from that (as instructed by Avios) to my BAEC account to forestall avios opening a new (duplicate) BAEC account for me and in the expectation that all new points would automatically be sent to my existing BAEC account. Not at all (!!) my points have continued to accrue to my avios account and Ive just transferred the last three months earnings to my BAEC. Couldn’t organise a proverbial (insert your own epithet!) in a proverbial (insert ditto!!) I won’t go on to comment on the complete silence from Lloyds on the upcoming closure of the Duo Amex/MasterCard account……

  10. I can no longer access my Avios account (login attempts fail), and the new BA account issued to me is still showing 0 points. I rang BA but they currently just say “points will move over in August”. Anyone else having the same problem?

  11. Richard M says:

    Has anybody else been sent a paper closing statement through the post? I got one last week dating back to 2011. No covering letter or anything..

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