Let’s be clear …. avios.com is NOT closing. Your questions answered.

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• Carl says:

  20 Aug20 August 04:56

  OT. Posting here, as there’s no bits today. I flew from London to Hong Kong in business with Cathay in June. Tier points and Avios didn’t post for my flight, so I contacted BA to send a claim through and gave the flight details and ticket number. They just replied and said that they had rejected the claim as I had already been awarded tier points and Avios for the flight which is incorrect. What is the best way to proceed with this?

  • John says:

    20 Aug20 August 05:29

    Call and Twitter

    Perhaps they posted but to the wrong account?

    • Sam G says:

      20 Aug20 August 05:59

      There is a user BAMissingAvios on Flyertalk you can PM – I was struggling with a Malaysian claim and they got it sorted in a few days

      • Carl says:

        20 Aug20 August 06:16

        Thanks. That looks like exactly the right place to go.

      • BJ says:

        20 Aug20 August 07:15

        Didn’t know that, thanks.

      • Leo says:

        20 Aug20 August 08:00

        +1 Agreed – have been helped exactly via this route for both similar QR and IB issues.

• Cuchlainn says:

  20 Aug20 August 05:53

  OT : (Kaligo /BAPP 20,000 bonus miles offer)
  Just completed my 2nd trip and Kaligo have posted my accrued Avios very punctually – 2 days and in my BAEC a/c !!
  Did I misread the offer on my BAPP card online, or am I still expecting another 20,000 Avios from Amex for an accumulated £1,000+ spend during the recent offer period ?

  • Rob says:

    20 Aug20 August 09:12

    If you met all the conditions they should arrive, yes, but probably in a few days. Kaligo is very responsive if you need to chase them.

    • Cuchlainn says:

      20 Aug20 August 14:37

      Thanks Rob but maybe I phrased this wrong, so here goes again :
      I booked 2 trips which totalled in excess of £1,000 and earned 6,700 normal and 21,000 bonus Avios respectively-all have credited to my account expeditiously.
      Q. Am I expecting a further 20,000 Avios from Amex ( as per BAPP offer and HFP article ), or am I fully credited with the 21,000 bonus Avios ?

      • Rob says:

        20 Aug20 August 15:07

        You didn’t say how many base Avios were promised when you booked. If it was 6700 then the 21000 is the ’20k’ bonus. If you were promised 27700 when you booked the hotels then they still owe you.

• Jack says:

  20 Aug20 August 06:44

  I have a reasonably on-topic question: do we know for sure what’s happening with Lloyds vouchers? I have two, one expiring end of Dec 18 and the other part way through next year.

  I want to book redemptions for early Dec 19 using both vouchers so waiting for flights to open up which will be this Dec. Do we think the dust will have settled from all the moving about and that it will be easy enough to redeem my vouchers in December of this year? I seem to recall that they will move to BA along with the avios. Any thoughts on this topic gratefully received!

  • Alan says:

    20 Aug20 August 07:41

    I’d say by then it should be all settled and they should have safely migrated to your BAEC account, hopefully their call centre will be able to book them fine, in fairness the Avios.com team were actually fairly efficient at the process.

    • Anna says:

      20 Aug20 August 11:29

      The upgrade vouchers are staying in the relevant avios.com accounts. Avios CS staff say they can take avios from your BA account to book flights, i’m still not sure exactly how they are going to do that!

      • Andrew-A says:

        20 Aug20 August 12:12

        I called to make a booking using the voucher after I had moved all my Avios across to BA. They transferred enough Avios back from my BA account to my Avios account during a telephone booking,so it did work. They also changed an email address for me as they didn’t match on both systems. I thought the service I received was excellent.

      • Alan says:

        20 Aug20 August 21:58

        Interesting, that wasn’t how they worded it in their FAQs previously! Known how bad BA IT is though it might be a safer method…

  • Walty says:

    20 Aug20 August 08:54

    I am in the exact same position although my first one expires in Nov 18. I’m hoping i can use my BAEC household balance with the vouchers!

• Caro says:

  20 Aug20 August 07:04

  Do I need to link my Avios and BA accounts? Or should I combine my avios in anticipation of this change to ensure they move to my BA account.

  • Rob says:

    20 Aug20 August 09:09

    If you’ve ever done a transfer in either direction BA may still have a record of that. If not, just make sure the email addresses match and it should be automatic.

  • MarkZ says:

    20 Aug20 August 09:12

    No, and yes. Log into your Avios.com account (preferably not from a mobile phone or tablet), fill in any missing account information that is requested in a pop-up window that might be presented, then use the Combine My Avios function to move all of the Avios points to your BA Exec Club account. If everything is in sync, then your BA details will be accepted, and the transfer will be processed. If you receive a message to the effect that the account details cannot be verified, then wait 24 hours and try again.

    • MarkZ says:

      20 Aug20 August 09:17

      In the case of the Avios.com accounts for my wife and myself, the missing piece of information was Date of Birth, because the accounts were originally opened as Airmiles accounts.

    • Caro says:

      20 Aug20 August 16:43

      Thanks

• Julie A says:

  20 Aug20 August 07:13

  At the minute the Avios from my Lloyds cards are still crediting to Avios.com. They have told me that at some point, these will somehow automatically start going to my BA account even though I have never given Lloyds the number.
  Does anyone have any experience of this yet?

  • Mark2 says:

    20 Aug20 August 07:39

    Personally I will be amazed if this happens reliably. Despite my having transferred between Avios and BAEC many, many times they still opened a new BAEC account for me (remember that you have to enter the details every time).
    My Avios from Lloyds and Rewards for Thoughts are marooned in two Avios accounts and cannot be moved by me or Customer Services.

  • Claire says:

    20 Aug20 August 07:44

    I never gave Lloyds my Avios account details, I asked an advisor and they said they do it by email address (presumably the one linked to your LLoyds account) or they set up an Avios account for you if they don’t find one. Possibly they will try and find your BA exec club account the same way?

• Big dave says:

  20 Aug20 August 07:40

  I have (had?) an avios.co.uk account which was the same number as my aerlingus account.
  I have a vueling avios account which due not being able to change my personal details properly on the vueling website at the time – could not use to combine my avios from iberia/ba.

  I have a few avios in the vueling account but noting in the aerlingus/avios one but hoping vueling have sorted their IT out I will try and synchronise the email, address, phones to try to get it to work with iberia to combine them over to the BA family account.

  • Alan says:

    20 Aug20 August 07:43

    Yeah I’m in a similar situation – I signed up for Aer Lingus but don’t remember receiving another number and my normal Avios.com login shows ‘member of Aer Club’ and is still working so I’m guessing it may stay open…

• EvilDoctorK says:

  20 Aug20 August 07:51

  So my Avios.com account seems to be linked to my AerClub account that I didn’t know I had … all well and good for transferring the Avios I guess ( or can manually move them now to my BAEC account ) … However what happens to the Upgrade voucher … I get that would move automatically to the BA account … but could it move automatically to the AerClub account .. I’m guessing not

• Zoe says:

  20 Aug20 August 07:58

  We had an Avios Travel Rewards household account. They wrote to us to say they would be closing and we needed to fill a form in advising how we wished the points to be distributed between our BA Exec accounts. 3 moths later we cannot access our Avios accounts and our points have not been transferred to BA. I’ve tried contacting Avios but our accounts don’t exist and BA haven’t replied ????

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