Bits: will BA refund your data breach expenses?, BA launches City to Munich, Ski Solutions HFP discount

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News in brief:

British Airways allegedly NOT refunding all data breach expenses

If you were caught up in the British Airways data breach, you will remember how the airline stated, over and over, that it will ensure that no-one is left out of pocket.

I present Exhibit A.  This Flyertalk poster is currently abroad and had his compromised card automatically cancelled by Starling Bank (Starling did not give cardholders any choice in whether their cards were cancelled). The replacement was apparently shipped to him overseas by Starling but they imposed a charge of £60 to cover the courier fees.

He claims that British Airways has rejected the claim for a refund of the £60 made by the cardholder because “it is not reasonable that BA should accept liability for the shipment costs involved in issuing a card to a UK Resident overseas”.

UPDATE:  BA contacted us following the publication of this article to say that its Customer Relations team did offer to refund the FT reader several weeks ago on sight of his receipt. They have spoken to him again since his FT post and repeated the offer to refund the cost as soon as the receipt arrives.

British Airways launches London City to Munich

British Airways launches London City to Munich

British Airways announced an additional London City route yesterday, taking advantage of the new Embraer 190 aircraft coming into service this year.

Flights from London City to Munich will launch on 16th February.  There will be three flights per day during the week and one per day on Saturday and Sunday.

BA has also announced extra winter frequencies on the popular Berlin, Dublin and Prague routes from November this year and to Geneva from December.  Return flights to Berlin will go up to 18 per week, Dublin to 38 per week, Prague to seven per week and Geneva to 16 per week.

Val D isere

HfP exclusive discount at Ski Solutions extended

Earlier this month Ski Solutions decided to partner with us and offered our readers a 5% discount on ski holidays. This offer was meant to expire on 16th September, but Ski Solutions has decided to extend it for a few weeks.

If you missed the first mention of this offer, Ski Solutions is a ski holiday company, run by a regular HfP reader, with 30 years’ experience in arranging tailor-made ski holidays across Europe and North America.

Ski Solutions works with all the leading chalet, apartment and hotel operators. Selling ski holidays is all they do and their team claims a combined 280 years of collective experience in the sector.

Until 31st October you can benefit from early bird booking discounts with an extra 5% discount if you quote ‘headforpoints’ when booking. The Ski Solutions website is here.

(Want to earn more Avios?  Click here to visit our home page for the latest articles on earning and spending your Avios points and click here to see how to earn more Avios from current offers and promotions.)

Piccadilly Line strike now on until Friday afternoon - no trains to Heathrow
Bits: excellent one-way US fares, BA to Osaka bookable, Norwegian drops Belfast & Edinburgh, Amazon competition
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  1. Wally1976 says:

    OT – wife and I were meant to be staying in Dublin this weekend using 2 x free weekend nights from the Barclaycards. It looks like we’re going to have to cancel due to a family situation. I know people have said previously that it’s possible to change the dates of the bookings but the original expiry date of the vouchers was 5th October. Anyone got any experience of getting the voucher validity extended?

  2. OT. How long I would get my Amex plat and priority pass if upgrade it from my Amex gold? Thinking to take advantage of PP benefits for a holiday in 2 weeks time:-)

  3. I am slowly losing my rag with BA. Coming to the end of 2.5 week holiday in the US, the outbound and return flights (LHR-SAN-SJC-LHR) were reward flights with companion voucher.

    Due to them being openjaw I called to make the booking but BA cocked the dates up. After 5 days of listening to recordings they admitted they were in the wrong but because there was only one reward seat left they relented and booked my wife on a cash ticket with separate booking ref. As an apology they reserves seats on the outbound.

    Now time to come home I can’t reserve seats for both of us because of the differing booking refs despite being bronze. I’ve had to fork out £68 to make sure We’re seated. After 30 mins to a BA call centre they won’t budge due to policy. So in short I am being penalised for a cock up they made in October.

    To top it all off the Westin in Maui (again booked via BA) is having extensive construction work. No warning, no notification. Westin said it wasn’t their problem and take it up with BA.

    • Hi Rivo, you don’t need this kind of faffing about on holiday! I thought you could book your seats 7 days before travel if you’re bronze, what is BA saying is their policy? You and your wife should be able to access your accounts separately then choose adjacent seats, I have done this with my OH.

      There are plenty on articles online about how to get compensation for a hotel which isn’t as advertised, do some research when you get back to find out who is liable and put a claim in.

      • I also don’t understand why BA put you on separate booking references to start with. We had two redemption flights cancelled by them last year and they just moved us onto another flight even though there were no redemption seats available on the alternative flight by then. So I can’t see why they would have had to make your wife’s ticket a cash booking.

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