Flybe increases its Avios points earning rate by 50% – and the Flybe Avios scheme goes live

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• Michael says:

  10 Oct10 October 10:53

  I used to fly with them a lot and most of the time points would take months to post. They mostly eventually did but it wasn’t worth chasing.
  Incidentally, I booked a flight with them a few days ago and didn’t have a non BA or Iberia Avios account number so it set one up for me. I presume that’s now a Flybe one but it was done before they actually started promoting their programme.

• Scottydogg says:

  10 Oct10 October 11:41

  I hate Flybe with a passion after so many delays , cancellations , poor customer service , refusals to refunds things etc , so i will do anything not to fly with them.
  I remember trying to claim back avios for a flight i had with them , they said they had no record of my flight even tho i sent them everything they asked for , like the e ticket number
  I just gave up in the end , they are an awful airline

• Anna says:

  10 Oct10 October 12:52

  Is it actually worth redeeming with Flybe these days? I recall a few years ago the amount of tax they charged made it more expensive than some of the low cost airlines. However, OH and son are starting to be very vocal about how much they hate transiting via Heathrow so I may have to start looking for regional alternatives for some of our future travel!

  • Rob says:

    10 Oct10 October 13:05

    It can be – it “helps” if you need to take a suitcase because Avios tickets include 1 suitcase whereas Flybe will charge you on a cash ticket. Harder to make the number stack up on HBO trips but Flybe can be surprisingly expensive on niche routes with no competition.

  • Not a pilot says:

    10 Oct10 October 20:15

    No. “Taxes and surcharges” are prohibitive – even if you have a bag to checkin like Rob suggests.
    Woeful airline. But don’t listen to me, ask one of their pilots.

• Andrew says:

  10 Oct10 October 13:43

  Do their Embraer aircraft ever turn up at Heathrow?

  I’m always hopeful that one will be sitting there as we get bussed out.

  • Rob says:

    10 Oct10 October 15:54

    The Dash 8 is spooky enough I promise you.

• reds says:

  10 Oct10 October 15:32

  O/T If anyone having trouble logging into avios.com atm, it’s not accepting special characters in the password. Need to reset without it!!

• smell the coffee says:

  10 Oct10 October 20:06

  “Flybe really needs to get a grip on this. Leaving a window of just 10 days when you can submit a claim for missing points is frankly silly.”

  Surely you’re being naive, Rob? This is wholly intentional. Most people will fail to diarise appropriately and thus miss the window, leaving FlyMayBe happy. Many companies use such a ruse.

• Shoestring says:

  10 Oct10 October 20:27

  Because the old avios.com a/cs may be closing/ have closed, but the newer avios.com a/cs are still working fine (eg Aer Club). Only 1 branch of avios.com is closing, the other branches survive.

  With Flybe, you’d presumably often just credit points to your Flybe avios.com a/c these days. Transfer to BAEC/ IB later.

• Memesweeper says:

  10 Oct10 October 20:38

  Glad to hear about this improvement. Now they need to fix the issues with Avios not posting, and start an actual loyalty scheme that rewards frequent flyers … I can earn a material benefit with regular flights with EasyJet (FlightClub) or BA (ExecutiveClub) … but nothing from Flybe. For me they are the last resort.

  • Shoestring says:

    10 Oct10 October 20:58

    Think about it. The Flybe senior management team has ostensibly adopted the Avios loyalty scheme. Yet they do their damnedest to avoid actually awarding points properly to the Avios loyalty scheme.

    They couldn’t give a monkey’s about retaining loyal Flybe customers.

    They are happy to p’ee them off by deliberately making it difficult to get points properly awarded, either efficiently first time or slightly belatedly second time if point award system didn’t work right.

    The Flybe Marketing person for this situation should be given a big bonus by the CEO for engineering this situation & saving Flybe money/ future points liabilities – then promptly sacked for failing the basics of actually making a loyalty program actually reward & incentivise loyal customers.

    • Stu N says:

      10 Oct10 October 21:56

      I don’t really think anyone chooses to go FlyBe. There are three main reasons to use them in my book:
      – routes no-one else flies
      – routes where the alternative is inconvenient (eg easyJet do Belfast International, FlyBe do Belfast City)
      – routes where alternatives are absolutely prohibitive (short notice to LCY where FlyBe is invariably cheaper than BA).

      Not a great endorsement really.

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