A Head for Points reader sent me an interesting letter he had received after writing to British Airways to request compensation for the recent data breach.
Instead of responding directly, British Airways passed his complaint to DWF, a Manchester law firm. He received a firm legal letter from an Andrew Harris at DWF which whilst totally correct in what it said was – to my mind – designed to scare the complainant off from pursuing any claim.
Since Harris is:
“Accomplished in significant shareholder disputes and other corporate litigation” (2011), –one of the best commercial litigators outside London” (2012) and –the standout choice for shareholder disputes” (2013).”
…. according to the “Legal 500”, it is likely that it will have cost British Airways £1,000 in legal fees to get Harris to write the fairly long letter sent to the reader telling him that he can’t have anything …..
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