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British Airways sending legal letters to data breach complainants

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A Head for Points reader sent me an interesting letter he had received after writing to British Airways to request compensation for the recent data breach.

Instead of responding directly, British Airways passed his complaint to DWF, a Manchester law firm.  He received a firm legal letter from an Andrew Harris at DWF which whilst totally correct in what it said was – to my mind – designed to scare the complainant off from pursuing any claim.

Since Harris is:

“Accomplished in significant shareholder disputes and other corporate litigation” (2011), –one of the best commercial litigators outside London” (2012) and –the standout choice for shareholder disputes” (2013).”

…. according to the “Legal 500”, it is likely that it will have cost British Airways £1,000 in legal fees to get Harris to write the fairly long letter sent to the reader telling him that he can’t have anything …..

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  1. has anybody managed to phone up IB and book a redemption on BA to Dublin or AMS ?

    those routes aren’t available online

  2. Thomas Munro says:

    Anyone redeem their points for future hotel stays on the 30th November UK time but without realising that it had just passed over into the early hours 1st Dec Madrid time due to having several problems with the website and logging in etc.
    Surely they shouldn’t of processed my transaction if they were only going to make my account go into negative by the amount of points I was using for the hotel? They are saying there is no way to reverse the negative balance on my account which I find hard to believe?
    Any help greatly appreciated.


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