(EDIT: Curve has now published a lengthy blog post explaining how the split with American Express occurred. I copied it into a separate article here.)
Here’s something I didn’t see coming. After launching with much fanfare on Monday, American Express suspended its relationship with Curve Card on Tuesday night.
This came just 36 hours after Amex functionality was launched to the public. Amex cards had, however, been activated for a test group of Curve Card users for a few months before this.
If you look on the Curve website, none of the cards are showing the option to link to American Express. This means that the company is effectively back to the position it was in before Monday.
American Express sent me a statement last night which said:
“American Express participated in a limited Curve beta test where we enabled a small number of Card Members to load funds onto an e-wallet using their Amex Card in the Curve app. Following this beta test we informed Curve that we would not participate in the further roll out of the Curve e-wallet.”
I spoke with Curve’s CEO early this morning and, whilst for legal reasons I don’t want to repeat what he said, he confirmed the position with American Express.
Curve has sent the following to users:
“We are extremely sorry that the top-up functionality for your Amex wallet is currently disabled.
Like thousands of other UK merchants, Curve has a valid merchant agreement to accept Amex payments into its e-wallet. However, on Tuesday evening, Amex decided to terminate this agreement and block all Amex transactions to Curve with immediate effect.
Amex has given no good or fair reason for their decision and we feel it is entirely disproportionate and discriminatory to Curve and all our (joint) customers. UK payment regulations clearly state that Curve should be allowed to access the Amex payment network on a level-playing field with every other fee-paying and legitimate merchant.
Rest assured that you can still spend the funds that you have already topped up to your existing Amex Wallets. If you have contacted us for support, we apologise for the delay in response and will endeavour to do so as soon as possible. We will update you as soon as we have any further information.
With our customers interests in mind, and our mission to deliver to you a truly innovative product, Curve intends to fight Amex’s decision with its full might. We believe financial freedom is the future and we are prepared to fight for yours.”
If there is any more news during the day I will drop it into this article.
TechCrunch has decent take on the subject here if you want to read more. It is worth noting that the Amex statement given to TechCrunch – 18 hours after my statement – is a bit different:
“We participated in a limited Curve beta test in which we explored enabling Card Members to load funds onto an e-wallet using their Amex Card in the Curve app. A very small number of Amex Card Members participated in the test. Based on the results, we communicated to Curve that we would not participate in the further roll out of Curve because of concerns related to the overall American Express Card Member experience. Subsequently we terminated our contract with them.”
PS. In a separate (or perhaps not entirely separate) note, payment company Billhop – we covered Billhop here – sent the following email to users yesterday:
“Due to guidelines from American Express you will no longer be able to make payments to private accounts with an American Express card regardless if the purpose of the payment is related to a business transaction. This change will come into effect on the 7th of February 2019.
You will still be able to use a MasterCard and/or VISA card for transactions to private accounts relating to business transactions including, but not limited to, payroll, housekeeping, rent, nanny services, etc.
Please note that peer-to-peer remittance is still not allowed regardless of card.
We apologize for any inconvenience this may cause you.”
Note that this only covers payments to sole traders. You can continue to use Amex via Billhop to pay a company, local authority, HMRC etc.
Want to earn more points from credit cards? – January 2021 update
If you are looking to apply for a new credit or charge card, here are our January 2021 recommendations based on the current sign-up bonus.
British Airways American Express
5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review
British Airways American Express Premium Plus
25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review
The Platinum Card from American Express
30,000 points and an unbeatable set of travel benefits – for a fee Read our full review
Virgin Atlantic Reward+ Mastercard
15,000 points bonus and the most generous non-Amex for day to day spending Read our full review
Earning miles and points from small business cards
If you are a sole trader or run a small company, you may also want to check out these:
American Express Business Gold
20,000 points sign-up bonus and free for a year Read our full review
American Express Business Platinum
40,000 points sign-up bonus and a long list of travel benefits Read our full review
British Airways Accelerating Business American Express
Earn both Avios and BA On Business points with your business spending Read our full review
Capital On Tap Business Rewards Visa
The most generous Avios Visa or Mastercard for a limited company Read our full review
Disclaimer: Head for Points is a journalistic website. Nothing here should be construed as financial advice, and it is your own responsibility to ensure that any product is right for your circumstances. Recommendations are based primarily on the ability to earn miles and points and do not consider interest rates, service levels or any impact on your credit history. By recommending credit cards on this site, I am – technically – acting as a credit broker. Robert Burgess, trading as Head for Points, is regulated and authorised by the Financial Conduct Authority to act as a credit broker.